Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 1,098 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,098 reviews

TripAdvisor Rating  4.0/5  1,730 reviews

Novotel Ghent

TripAdvisor rating 2.0/5

DBroy1 Couples - TripAdvisor review

Nice hotel, great location. But had a poor experience. Myself and my wife had travelled to Ghent to celebrate our 25th wedding anniversary. When booking, I requested that a few bottles of beer on ice be left in our room upon arrival as a surprise for my wife. As both of us don't drink champagne. Also sent an email directly to the hotel asking if this was possible and said yes, no problem, they could facilitate it. Unfortunately when we arrived in the room, there was no beer to be seen. They did put a little banner and 2 balloons in the room. Was left extremely disappointed as they had said they would facilitate it.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear that you found our hotel's location to be great. We take pride in our prime location in the city centre, just a short distance from St Bavo’s Cathedral. It's with regret we note the missed opportunity to enhance your celebration with the special request of beers on ice. While our minibar service in the Executive rooms and suite includes a complimentary selection of beverages, we apologize for any oversight in delivering on your specific request. We are sincerely sorry that we didn't meet your expectations on this special occasion, and we appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Veronique Van Hulle, General Manager

Central location

TripAdvisor rating 4.0/5

carolineoac Families - TripAdvisor review

The room was nice, clean and pleasant. The staff were mostly smiley and friendly which makes the stay more enjoyable. Location of the hotel is superb. We went to Ghent to catch the Christmas market and this hotel is located right next to the market and revelry. Would not hesitate to recommend this hotel to anyone. As the hotel is located within the restricted car zone. So we parked our car nearby and lugged our luggages into the hotel. The receptionist told us if we can inform them earlier, we should be able to drive into the hotel to offload the luggages and park at another car park if theirs is full. Overall still an extremely convenient hotel.

Dear Caroline, Please accept our thanks for your kind review regarding your stay. We're thrilled to hear that you found our central location to your liking and that our proximity to the Christmas market added to the enjoyment of your stay. Our team always strives to offer a friendly and welcoming service, and we're delighted that this was reflected during your visit. We apologize for any inconvenience regarding the parking situation. It's indeed true that our historic city center's circulation plan requires a permit, which we can assist with when notified in advance. We appreciate your understanding and glad that it didn't detract from the overall convenience of your stay. We look forward to welcoming you back on a future visit. Kind regards, Veronique Van Hulle, General Manager

Christmas Trip

TripAdvisor rating 5.0/5

patmar58 Couples - TripAdvisor review

As always we had a wonderful stay. We were upgraded to a really nice room looking over the market. The rooms are well insulated and so no noise. Pleasant bathroom with shower. Reasonably priced bar with pleasant staff. Very nicely decorated reception are where Wael and the team as always were most helpful. Pleasantly heated in the hotel as it was very cold outside. Situated in the centre of Ghent. Hopefully back early February.

Dear Guest, Thank you for your review. We're thrilled to hear that your upgrade added to the enjoyment of your stay and that the room's sound insulation provided a peaceful retreat overlooking the market. It's pleasing to know that our bathroom facilities met your expectations and that our bar offerings were to your satisfaction. Our team, particularly Wael, is grateful for your kind words and happy to have contributed to the warmth of your visit during the chilly weather outside. Being located in the heart of Ghent, we're glad that you appreciated the convenience our location provided for your Christmas trip. We look forward to welcoming you back on your next visit. Best wishes, Veronique Van Hulle, General Manager

Good location, ok rooms, horrible service

TripAdvisor rating 2.0/5

Jose D Families - TripAdvisor review

Although rooms are ok and location is excellent, I have never been so disrespected at a hotel before. Terrible service from front desk - one room had issues with water pressure and heating, and front desk person said it was not his job to take care of maintenance and treated me and my family in the rudest fashion.

Dear José, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location excellent, perfectly situated just 350 meters from St Bavo's Cathedral in the vibrant city center of Gent. It's also pleasing to know that the cleanliness of our hotel met your expectations, as our team strives to maintain the highest standards. We regret to hear about your experience with the service at our front desk and the issues encountered in your room. We take pride in our 24-hour reception and our dedication to guest satisfaction, and we apologize if we fell short in this instance. While it is true that our front desk staff are not maintenance technicians, they are always available to assist with any issues and to coordinate with the appropriate department to ensure our guests' comfort and convenience. The whole team hope to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

Great location, nice hotel

TripAdvisor rating 5.0/5

Yosserwirral Families - TripAdvisor review

Stayed for 3 nights to visit the Christmas markets in Bruges and Brussels, the rooms are comfortable, the hotel is clean and well maintained. The staff are super friendly and helpful It’s in a great location for central Gent. Really enjoyed our stay here!

Dear Guest, Thank you for your kind review. We're thrilled to hear you found our rooms comfortable and our hotel well-maintained. It's wonderful that our location served as a perfect base for your visits to the Christmas markets. Our team is delighted to receive your compliments on their friendliness and helpfulness; providing exceptional service is something we take great pride in. We're glad that the cleanliness of our hotel met your expectations, as our housekeeping team works diligently to ensure a pleasant stay for all our guests. We look forward to welcoming you back in future. Best regards, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

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  • 834 reviews 8.1/10 Service
  • 16 reviews 8.5/10 WiFi
  • 597 reviews 6.8/10 Breakfast
  • 350 reviews 6.7/10 Cleanliness
  • 275 reviews 4.3/10 Vibe
  • 224 reviews 3.7/10 Value

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