Novotel Paris La Défense Esplanade 4 stars

Customer review rating (ALL Rating) 3.9/5 1,808 reviews

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2 Boulevard de Neuilly, PARIS La Défense 1 CEDEX, 92081 LA DEFENSE, France

Description

Hotel extras

  • Restaurant and Bar on site

  • Superior Room with view of the Eiffel Tower

  • Over 5382 sq. ft. (500 m²) of meeting rooms

  • Accessible fitness room, limited to 2 people maximum

  • 164 ft. (50 metres) from the metro servicing central Paris

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Hotel location

Novotel Paris La Défense Esplanade

2 Boulevard de Neuilly, PARIS La Défense 1 CEDEX
92081 LA DEFENSE
France

GPS:48.88805, 2.253039

Telephone
Fax +33 1 41 45 23 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Greem

Leafy oasis amid the high-rises of La Défense: dine in a natural and relaxing setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,808 reviews

TripAdvisor Rating  4.0/5  1,537 reviews

Mixed review but helped a lot by some of the lovely staff

TripAdvisor rating 3.0/5

harvirs2018 TripAdvisor review

We stayed here for a few days' break from the UK for a family holiday in Paris. I know this is not the obvious choice but we had our reasons for choosing a business hotel in the corporate district- and those paid off. The location is great as it is right on the main metro line, though it does take a while to get to central. The area is a concrete jungle but this was perfect for our child who is obsessed with skating and scooting. It meant he could scoot for ages freely in big open spaces. If you want a charming French neighbourhood, this is not it. It was also very safe, close to business cafes and the nearby Westfield and associated shops. Very urban but also pleasant and friendly with green spaces to walk and relax in. On a hill so got great views across the Seine, the Eiffel and Sacre Coeur in the distance. Walking to the metro or shops gave a great view of the Arc d'Triomphe behind you. The Oxygen complex in the metro had a couple of lovely cafes and restaurants which we enjoyed, and a great little trattoria further up- amazing home made desserts and pizzas. The hotel, facilities, room- this hotel is extremely outdated and is not luxury in any way. The furnishings and facilities are old, faded, basic and rickety. This did incentivise us to leave the room more! The sofa bed/camp beds were awful, TV super old, towels thin and worn, that sort of thing. It is all in need of major facelift and repair. Some of the staff meant well but said they could not help- but when we escalated concerns, things did get done. I think the staff were the best thing about the place- it is possibly unpleasant and frustrating to work there- I do agree with other reviews that the Greem bar staff were rude for example and took a while to do things- but I don't really blame them. The receptionists were obliging and helpful, particularly Julie (or was it Celine?) who was an absolute delight and went above and beyond to help us with a couple of challenging things- as was the other staff member, a young man who appeared to be at manager level. Thank you very much to both of you for all your help. It made all the difference in the world. The restaurant manager (I didn't get his name) was also super lovely and helpful with our child's needs- they really made our stay enjoyable. Just a shame about the facilities really.

Old Hotel with Rude Staff - Not a Novotel Standard

Customer review rating 0.5/5

Sudipta M. Families - Confirmed reviews ALL

We stayed there for 3 nights - 29th March till 1st April, 2024. The check-in experience was terrible and a long wait as there were travel company and group who frequent in this hotel. The staff at the reception entertained the travel group first even though I was standing ahead in the que. When enquired, the stuff just asked me if I want to check in or not! After 15 mins of entering the room, the representatives again rang our bell and told that we were allotted wrong room and asked us to move to a different room. Sheer unprofessionalism exist amongst the staffs here. As a accor silver member, in all accor group hotels we get free welcome drinks. In this hotel, they did not provide any at the time of check in. When they requested us to change the room, they provided us with the free drink coupon as a token of 'compensation' and degraded our room! The rooms are smelly, stuffy, very old hotel, no air conditioning (because of winter even though it was hot!). Overall, not a good hotel and we would never stay here again!

1 star hotel

TripAdvisor rating 1.0/5

Adam W TripAdvisor review

A lot of comments about the hotel, which supposedly has 4 stars. The hotel is old and needs renovation. The staff is not friendly. The staff in the restaurant is terrible. There is no information about the restaurant where breakfast is served for individual guests. There is no hot water for bathing in room 800. Hot water is only for the sink and lukewarm water for the bathtub. After a whole day of sightseeing, I would like to take a bath, but a hotel for over 200 Euros does not have hot water

Relaxing stay

Customer review rating 4.5/5

Andrea P. Families - Confirmed reviews ALL

we are a family of 3 and spent a 4 days in Paris. the hotel was easy to reach very close to tube station. Outside the crowded central area but very handy in respect of location and site distances. Did not use too many hotel facilities as we were out most of the time but we had no issues and staff was very polite and helpful

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marylis FEVRIER Responsable qualité

lack of service

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

very busy restaurant in the morning in spite of multiple requests to the reception to send the invoice by Email no invoice yet received. One receptionist told me at checkout an invoice was not needed as the hotel was paid already. I have sent yesterday a mail to ask copies of the invoices (of two stays), but no reply.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My front office manager is going to send you your invoice . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marylis FEVRIER Responsable qualité

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Other web-users rate our hotel

  • 551 reviews 8.8/10 Location
  • 993 reviews 5.6/10 Room
  • 877 reviews 6.8/10 Service
  • 14 reviews 8/10 WiFi
  • 467 reviews 5/10 Breakfast
  • 397 reviews 4.8/10 Comfort
  • 308 reviews 5.6/10 Cleanliness
  • 282 reviews 4.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.