Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,666 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,666 reviews

TripAdvisor Rating  4.0/5  1,784 reviews

Best choice in Sao Paulo

TripAdvisor rating 5.0/5

jaclynz47 TripAdvisor review

Very standard 5-star hotel with professional service and classic furnishing rooms. Andrè from reception is so friendly that gave me a warm welcome upon checkin. The bathroom is clean and the hair dryer is prepared as well. Generally it s a nice experience, i ll definitely be back again some day.

Dear Jianing Zou, Thank you so much for your lovely review! We're thrilled to hear that you had such a wonderful experience during your stay with us at Grand Mercure Ibirapuera. It's fantastic to know that our team, especially André, made you feel so welcome and taken care of from the moment you arrived. We're glad you found our hotel to be the best choice in Sao Paulo and that you enjoyed our classic furnishing rooms and professional service. Cleanliness and comfort are top priorities for us, so we're delighted that you found the bathroom to be clean and well-equipped. We can't wait to welcome you back again someday! If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Warm regards, Carolina Barreto Customer Experience Coordinator

Great comfort and service

Customer review rating 4.5/5

Melania Business - Confirmed reviews ALL

The hotel was conveniently located for my business trip. It was great to have a park nearby to take a break. The facilities were great, and so was breakfast. Staff was very service minded and accommodating to my needs. The room was great, spacious, comfortable and light.

Hi Melania, It sounds like you had a wonderful experience at the hotel during your business trip! Having convenient amenities like a nearby park and excellent facilities can definitely enhance the overall stay. It's fantastic to hear that the staff was attentive to your needs and that you found the room to be spacious, comfortable, and well-lit. Starting the day with a great breakfast is always a plus as well. Thank you for sharing your positive feedback! Carolina Barreto Quality and Customer Experience Coordinator

Best staff in town

Customer review rating 4.5/5

Olaf S. Couples - Confirmed reviews ALL

Visited twice in January 2024. we want to come back. Felt welcome at the GMI from the first moment. Literally everyone was very friendly, helpful and always open for a joke. Felt like home among friends. Even though my favorite brazilian football team does not have too many fans i felt appreciated at all times. During a minor emergency on the weekend everyone took real good care of myself and was concerned even days after. We love the place because of its people working there. One complaint only goes to the waiting time for taxis. Hope this can be resolved. Muito obrigado & ate breve

Dear Olaf and Frauke S., We love the kind words about our team! It's an honor to know that you feel our dedication to showing the best of our hospitality! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, we are sorry for not meeting all your expectations and for the delay with the taxi service. We are checking new partnerships. It will be a pleasure to welcome you both again, so we can provide you with an even better experience! And don't forget: you have a family here. Sincerely, Carolina Barreto Quality and Customer Experience Coordinator

Boa estadia

Customer review rating 4.0/5

Eunice S. Families - Confirmed reviews ALL

super legal

Prezada Eunice, Agradecemos muito pelo seu gentil comentário! Ficamos felizes em saber que você teve uma boa experiência conosco e que apreciou o atendimento do pessoal da recepção e dos mensageiros. Estamos aqui para proporcionar experiências positivas, e saber que conseguimos fazê-lo para você é muito gratificante. Esperamos vê-la novamente em breve! Atenciosamente, Carolina Barreto Coordenadora de Qualidade e Customer Experience

Good stay

Customer review rating 5.0/5

Marcelo D. Families - Confirmed reviews ALL

Nice hotel within Accor standards

Dear Marcelo, Thank you for your feedback! We're delighted to hear that you found our hotel up to Accor's standards and appreciated the cleanliness and quality of our products. Your satisfaction is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel. Best regards, Carolina Barreto Coordenadora de qualidade e customer experience

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Other web-users rate our hotel

  • 255 reviews 8.9/10 Location
  • 702 reviews 7.2/10 Room
  • 797 reviews 8.5/10 Service
  • 31 reviews 3.1/10 WiFi
  • 389 reviews 9/10 Breakfast
  • 342 reviews 7.6/10 Comfort
  • 228 reviews 5.7/10 Cleanliness
  • 222 reviews 8.5/10 Amenities

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