Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 2,052 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,052 reviews

TripAdvisor Rating  4.5/5  3,288 reviews

very well located. great view

Customer review rating 4.5/5

Laurence R. Business - Confirmed reviews ALL

excellent service. dinner was amazing morning buffet so-so

Amazing stay

Customer review rating 5.0/5

Tracy W. F. A. Solo - Confirmed reviews ALL

I arrived for a 4 day stay. My luggage never arrived on my flight. The concierges were amazing in finally getting it back for me after 4 longs days. Checkin staff amazing as I had to extend my stay by 2 days. Charlotte and her team for breakfast were fabulous. Derek in the bar downstairs also fantastic. Housekeeping also amazing. All in all a wonderful experience.

Dear Mrs W., Thank you for taking the time to share your amazing stay experience at Sofitel Marseille Vieux-Port. We are delighted to read that you had a wonderful experience during your stay with us. We apologize for the inconvenience caused by the delayed arrival of your luggage, but we are glad to know that our concierge team was able to assist you in retrieving it after 4 long days. We will make sure to pass on your kind words to Charlotte and her team for their fabulous service during breakfast. And be sure Derek will be thrilled to hear that you found his service fantastic. Thank you for also mentioning our amazing housekeeping team. We appreciate your kind words and will share your feedback with them. We hope to have the pleasure of welcoming you back to Sofitel Marseille Vieux-Port in the future. Warm regards, Emeline Roudier Quality & Guest Experience Director Sofitel Marseille Vieux Port

Excellent stay &service

Customer review rating 5.0/5

Mehdi Couples - Confirmed reviews ALL

from check in to check out, everything was perfect during the stay.

Dear Mehdi B., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Quality & Guest Experience Director Sofitel Marseille Vieux Port

ok experience

Customer review rating 3.5/5

Lionel S. Business - Confirmed reviews ALL

staff is nice, room are not always of the same quality standards.

Hotel needs refurbishing

Customer review rating 3.0/5

Kevin Business - Confirmed reviews ALL

At check in they gave me a room with view on the port. So small upgrade. If I wanted a better upgrade to room with terras I needed to pay extra 🫣 I am platinum . When I told them I was not happy they told me that the manager would contact me. But he didn’t First time ever they asked me to pay for upgrade. Rooms are ok but need refurbishment. People in the restaurant are very nice

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Other web-users rate our hotel

  • 487 reviews 9.2/10 Location
  • 1,028 reviews 7.6/10 Room
  • 1,129 reviews 9/10 Service
  • 7 reviews 8.6/10 WiFi
  • 274 reviews 8.8/10 Breakfast
  • 165 reviews 6.4/10 Wellness Area
  • 144 reviews 5.8/10 Cleanliness
  • 113 reviews 8.2/10 Bar

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