Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.3/5 4,984 reviews

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Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,984 reviews

TripAdvisor Rating  4.0/5  3,586 reviews

Good stay

Customer review rating 4.0/5

Grace Business - Confirmed reviews ALL

Close to the airport and a short ride to the city center by public transport. Room was small and cozy, lovely for the short stay. Breakfast was also great!

Dear Ms. W., We thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our hotel conveniently located for your travel needs, with easy access to both the airport and city center via public transport. While we are pleased that you enjoyed our breakfast offerings, we regret that you found the room to be smaller than expected. Our goal is to provide comfortable and well-appointed accommodations, and we are sorry if we fell short in this aspect. Rest assured, we offer a variety of room types to suit different preferences and requirements. Your positive remarks on the cleanliness of our facilities and your satisfaction with our commitment to sustainable development initiatives are immensely appreciated. It is heartening to know that our efforts resonate with our guests. Manager on Duty

Got charge twice for the same reservation

Customer review rating 0.5/5

Jt Families - Confirmed reviews ALL

I was charged twice for the same reservation. Paid for stay on a different card and was also charge for the same stay on a different card I used to make the reservation. Reception said they would credit me the payment but never did and was a nightmare to resolve.

Dear Mr T., Thank you for taking the time to share your feedback. We are pleased to see that you are a member of the ALL – Accor Live Limitless loyalty programme, and we hope that some aspects of our hotel met your expectations. However, we deeply regret to hear about the issues you faced with the billing during your stay. We strive to ensure clear and accurate charges and we are saddened that this was not your experience. Our team is dedicated to the cleanliness of our facilities and to our sustainable development initiatives, and we are constantly seeking ways to improve them. We appreciate your rating in these areas and will continue to work towards achieving the highest standards. We recognize the importance of our loyalty programme members and sincerely apologize if the recognition you received did not meet your expectations. Our aim is always to provide our guests with a sense of value and appreciation. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Manager on Duty

Location services and excellent respond in any request.

Customer review rating 4.0/5

Karim R. N. Business - Confirmed reviews ALL

Wonderful staff very friendly and immediate action on any of my request.

Dear Mr N., We thank you for your comments about your stay at our hotel. It is heartening to read your commendations regarding our location services and the immediate attention you received for any requests. Our team strives to offer a convenient and responsive service to all our guests, and we are delighted this was evident during your visit. While you remarked that no further improvements are necessary, we continuously aspire to exceed our guests' expectations. Your satisfaction is of utmost importance, and we appreciate your recognition of our efforts, including the special mention of our duty manager, who exemplified our commitment to guest service. Please rest assured that we will convey your kind words to her and the entire team. We also take great pride in our hotel's cleanliness, an aspect you rated highly. Our housekeeping staff works tirelessly to ensure that each guest experiences a spotless and welcoming environment. Regarding our commitment to sustainability, it seems we could have shared more about our initiatives under the Planet21 program. We value your score on this matter and will look into how we can better communicate our eco-friendly practices to our guests. Lastly, the positive remarks about the quality of food and service at our bar are greatly appreciated. We are thrilled to know that these aspects of your stay were memorable. We hope to have the pleasure of welcoming you back. Best regards, Manager on Duty

Goo stay.

Customer review rating 5.0/5

Vijaykumar R. Friends - Confirmed reviews ALL

Well connected. a dream stay

Dear Mr r., Thank you for this kind review. It is delightful to learn that you hold our hotel in such high regard, evident from your willingness to recommend us to others. Your commendation of our cleanliness standards is particularly appreciated and reflects our dedication to providing an immaculate environment for our guests. We note your valuable suggestion regarding the breakfast offerings for Asian travelers. At Novotel Amsterdam City, we continuously strive to cater to the diverse preferences of our international guests and your feedback will certainly be considered as we review our breakfast menu options. Your positive remarks on your overall experience and the hotel's connectivity to key locations underscore our commitment to ensuring both comfort and convenience for our esteemed guests like you. We all hope to welcome you back in the future. Best wishes, Manager on Duty

Practical location, good breakfast

Customer review rating 4.0/5

Marnix B. Business - Confirmed reviews ALL

Breakfast always nice. Staff welcoming Practical location near offices highway etc I am getting tired of the outdated rooms, although i fortunately get a slight upgrade every time. The rooms are better at a Mercure frankly

Dear Mr B., We thank you for your comments about your stay at our hotel. We are delighted to hear that you found our location practical for your needs and that our breakfast selection was to your satisfaction. It is also gratifying to learn that you found our staff welcoming, as we strive to provide a warm and hospitable environment for all our guests. However, we regret that some aspects of your stay did not meet your expectations. We take pride in the history of our property, having been established in 1971 and continually seeking to maintain the balance between classic charm and modern amenities. Rest assured that we are partway through a cycle of room renovations to update our facilities, aiming to enhance the overall guest experience. Your comfort is of the utmost importance to us, and while our bedding is designed with guest comfort in mind, we are sorry to hear that it did not align with your preferences. In regards to the noise levels, we endeavor to allocate rooms that provide a tranquil environment, and we offer earplugs for added comfort. We apologize if this caused any inconvenience during your stay. We are heartened to receive your compliments on our breakfast and the friendliness of our team. These are aspects of Novotel Amsterdam City that we are very proud of, and we will continue to uphold these standards to provide a welcoming atmosphere for all who visit. The whole team hopes to see you again in the future. Kind regards, Manager on Duty

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.