Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.3/5 4,952 reviews

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Description

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,952 reviews

TripAdvisor Rating  4.0/5  3,585 reviews

Nice hotel. Restaurant needs to rethink sustainability options.

TripAdvisor rating 4.0/5

drScottWatkins Business - TripAdvisor review

This is a good hotel that’s well located for the exhibition center as well as public transport to the city centre. The rooms were nice. The Wi-Fi was fast, the gym was small but OK and the hotel does have a large restaurant that serves meals all day. The one issue I do have is actually with the restaurant. I had dinner there one night and ordered a soft drink. As is common in Europe, I was served a 200 ml glass bottle. This is such a poor choice from a sustainability point of view. The glass is half the weight of the bottle and shipping tiny glass bottles all over Europe is such a waste of energy. The restaurant should just use a post mix system and serve soft drink in a glass. What made it even worse was that after I finished the tiny soft drink I asked for some tap water. The server said that they are “not allowed to serve guests tap water”. The only option was the 1 L bottle of water that was sitting on the table and priced at eight euros. I pointed out that it was ridiculous charging eight euros for a bottle of water and the server’s suggestion was that they could serve a smaller 375 ml bottle if I didn’t want that much. That’s not the point. They should serve tap water. The tap water in the Netherlands is fine. I actually don’t even think it’s legal for them to refuse to give tap water, given that they do serve alcohol. The restaurant really needs to think a bit more about improving its options from a sustainability point of view.

Very nice hotel

Customer review rating 5.0/5

Ahmad A. S. Families - Confirmed reviews ALL

I have a wonderful time , very good located ,very good breakfast , very nice area and 2 minutes away from the bus or train .

Dear Mr Al S., Thank you for this kind review. We're thrilled to hear you had a wonderful time and found our location to be convenient for your transportation needs. Your compliments on our breakfast offerings and the pleasant area surrounding our hotel are much appreciated. We take pride in our prime location just minutes away from bus and train access, ensuring our guests can easily explore the vibrant city of Amsterdam. We all hope to welcome you back in the future. Best wishes, Manager on Duty

Well located, good front desk service from Amy

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The only thing brings us a question mark is unpredictable house keeping, sometimes our room being left out from house keeping though we didn't leave the sign of do not disturb or skip house keeping.

Dear Ms L., Thank you for taking the time to share your review. We're delighted to hear that you found our location to be convenient and that Amy at the front desk provided you with exceptional service. Our team strives to offer a warm welcome and efficient service to all our guests. Regarding your comment about the housekeeping service, we apologize for any inconsistency you experienced. While we do have a Planet21 initiative aimed at reducing environmental impact, which includes not cleaning the room when the sign is placed on the door, it seems there may have been a misunderstanding in your case. Rest assured, we always aim to provide a clean and comfortable environment for our guests. We do hope to welcome you back in the future. Best wishes, Manager on Duty

Found underwear in the cupboard when we checked in to the room

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

We found used underwear in the cupboard when we first when into the room. Disgusting!

Dear Ms K., Thank you for taking the time to share your feedback. We are truly sorry to hear about the cleanliness issue you encountered during your stay. Ensuring the highest level of cleanliness is a key priority for us, and we are disappointed to learn that we fell short of our standards on this occasion. Please rest assured that this is not indicative of our usual practices, as daily housekeeping and meticulous room inspection are integral parts of our service to ensure guest satisfaction. We take your feedback seriously and are looking into this matter to prevent any similar occurrences in the future. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Manager on Duty

overall good.

Customer review rating 4.0/5

Amit G. Business - Confirmed reviews ALL

it was all in all a good stay. basic amenities in the bath room like moisturizing lotion, conditioner, etc were not present. even on request also not present.

Dear Mr g., We appreciate the time you have taken to share your feedback. We're pleased to hear that overall, you had a good stay and found the hotel to be satisfactory. It is regrettable, however, that you experienced an inconvenience regarding the availability of moisturizing lotion. While we strive to provide a range of amenities, we will certainly take your feedback into consideration as we continuously seek to improve the comfort and experience of our guests. Our executive rooms do have bodylotion and conditioner. We hope that you will return on another occasion. Kind regards, Manager on Duty

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Other web-users rate our hotel

  • 2,246 reviews 8.8/10 Location
  • 2,784 reviews 6.9/10 Room
  • 2,495 reviews 7.5/10 Service
  • 65 reviews 8.5/10 WiFi
  • 1,480 reviews 8.7/10 Breakfast
  • 1,326 reviews 6.6/10 Cleanliness

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