Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,913 reviews

Mercure Hotel Freiburg Am Muenster - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,913 reviews

TripAdvisor Rating  4.0/5  1,172 reviews

Certificate of excellence 2023

good hotel with friendly staff

Customer review rating 4.0/5

Vince Friends - Confirmed reviews ALL

a bar would be nice

Dear Vince, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our hotel and friendly staff. Your suggestion regarding a bar has been duly noted and we will consider it for future improvements. We hope to welcome you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Good location and great staff

Customer review rating 5.0/5

John S. Business - Confirmed reviews ALL

Close to the centre and to trams, taxis, a lovely clean friendly hotel

Thank you, John S., for your positive review of our hotel. We appreciate your kind words about our convenient location and friendly staff. It's wonderful to hear that you found our hotel clean and welcoming. We hope to welcome you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Horrific Painting in hotel room/ online check defunct

Customer review rating 1.5/5

Former H. G. Couples - Confirmed reviews ALL

Room 607 had a great view but the horrific painting/ wall picture above the bed left hs scared to sleep peacefuly. A suggestion to place neutral wall art that doesnt disturb the sleeper ir resident of the room. Despite of checkinv i online, i had to check in manually again upon arrival. Why even suggest online checking it wont be functional. Staff was fairly friendly and professional. View at the top was good. Corridor ceiling in the fifth floor had stains making it look like a cheap motel. Carpet in tge rooms looked stained. Suggestion, a darker colour. Earlier cgeck in was possible.

Dear Mary, Thank you for taking the time to share your feedback with us. We appreciate your comments and would like to address the concerns you raised. We apologize for any discomfort caused by the painting in Room 607. We understand the importance of a peaceful sleep and will take your suggestion into consideration when selecting future wall art for our rooms. We are sorry to hear that the online check-in process was not functional during your stay. We will review our online systems to ensure a smoother check-in experience for our guests in the future. It is pleasing to know that you found our staff to be friendly and professional, and that you enjoyed the view from the top. Regarding the stains on the corridor ceiling, we will take note of your feedback and make the necessary improvements. We appreciate your suggestion regarding the carpet color in the rooms. We will consider this when planning any future renovations. Thank you for mentioning the possibility of an earlier check-in. We will do our best to accommodate such requests, depending on availability. Once again, we thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Hotel Freiburg am Münster in the future. Warm regards, Sarah Folk g. Relation Manager Mercure Hotel Freiburg am Münster

Wonderful experience

Customer review rating 4.5/5

Dario Couples - Confirmed reviews ALL

The hotel is in a perfect location, literally steps away from the Cathedral. The staff was always helpful and very professional. The room was equipped with every comfort and the cleaning service was impeccable.

Dear Dario, thank you for your wonderful review. We are delighted to hear that you had a great experience at Mercure Hotel Freiburg am Münster. We appreciate your kind words about our perfect location near the Cathedral, helpful and professional staff, and comfortable rooms with impeccable cleaning service. We hope to welcome you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

well located, excellent hotel

Customer review rating 4.5/5

Camille Friends - Confirmed reviews ALL

Easy check in, good breakfast

Dear Camille, thank you for taking the time to share your experience at Mercure Hotel Freiburg am Münster. We appreciate your kind words regarding our hotel's location and the smooth check-in process. We are delighted to hear that you enjoyed our breakfast. Your feedback is valuable to us. We hope to welcome you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster.

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Other web-users rate our hotel

  • 1,273 reviews 9.4/10 Location
  • 1,240 reviews 7.7/10 Room
  • 1,026 reviews 9.1/10 Service
  • 12 reviews 8.1/10 WiFi
  • 786 reviews 8.8/10 Breakfast
  • 490 reviews 7.3/10 Cleanliness
  • 224 reviews 4.7/10 Value

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