Novotel Marseille Est Porte d'Aubagne 4 stars

Customer review rating (ALL Rating) 3.6/5 538 reviews

Best price
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Novotel Marseille Est Porte d'Aubagne - Image 1
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184 Avenue de St Menet, 13011 MARSEILLE, France

Description

Hotel extras

  • Easy access to La Valentine, Aubagne, Gémenos - A50, Exit 5

  • Large car park, outdoor, secure, free

  • 9 fully-equipped meeting rooms for 2 to 180 people

  • Restaurant, Bar, coworking space 7 days a week

  • GREEN KEY 2023 certified

Our accommodation(s)

Hotel location

Novotel Marseille Est Porte d'Aubagne

184 Avenue de St Menet
13011 MARSEILLE
France

GPS:43.287101, 5.510384

Telephone
Fax +33 4 91 27 06 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  538 reviews

TripAdvisor Rating  3.5/5  671 reviews

Very well located

Customer review rating 5.0/5

Mark Couples - Confirmed reviews ALL

The bed very comfortable, the restaurant menu very delicious and the room is quiet. I didn't hear any noise from outside and there's a double door in the entrance protecting from any noises from the corridor. Last but not least, the staff very helping and friendly. Thank you so much !

Easy access

Customer review rating 5.0/5

R. Friends - Confirmed reviews ALL

Always a pleasure to stay at the Novotel all staffs are like family from Dalila at the reception to Emmanuel at the restaurant.

Dear Serge R., We very much appreciate your comments regarding your stay at the Novotel Marseille Est Porte d'Aubagne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges Pfouga

Good food but 1 star hotel

Customer review rating 1.5/5

Drew B. Friends - Confirmed reviews ALL

Bad - The worst room ive ever stayed in. Smelt damp, floor stained in multiple areas. Skirting in hallway rotten from issues with moisture/damp. Well overpriced. Good - staff helpful, cleaners good, food good, pool nice and clean. Good location for visiting but not staying in Marseille.

Dear Drew b., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est Porte d'Aubagne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Staff were excellent but hotel is badly needing modernisation.

Customer review rating 3.0/5

I.macg Friends - Confirmed reviews ALL

The staff were excellent but the hotel is badly needing modernisation. The electronic door locks constantly fail to work, meaning repeated trips back to reception. The location of the hotel is too far away from public transport routes so, unless you have your own vehicle, taxi is the only means of getting to/ from the place, with the cost for this quickly mounting up.

Dear Ian M., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est Porte d'Aubagne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very average and not the Novotel experience you would expect!

TripAdvisor rating 2.0/5

lwa3 Families - TripAdvisor review

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

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Other web-users rate our hotel

  • 105 reviews 8.1/10 Location
  • 389 reviews 3.5/10 Room
  • 443 reviews 8.9/10 Service
  • 11 reviews 0/10 WiFi
  • 200 reviews 2.2/10 Vibe
  • 173 reviews 3.2/10 Cleanliness
  • 166 reviews 4.9/10 Comfort
  • 139 reviews 7.5/10 Breakfast

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