Novotel Saint-Avold 4 stars

Customer review rating (ALL Rating) 3.9/5 657 reviews

Novotel Saint-Avold - Image 1
Novotel Saint-Avold - Image 2
Novotel Saint-Avold - Image 3
Novotel Saint-Avold - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Enjoy Strasbourg's Christmas markets only an hour's drive away

  • Restaurant with poolside terrace and cozy bar

  • 2476 sq. ft. (230 m²) of modular meeting rooms for your events

  • Hotel certified ALLSAFE

  • Just 547 yards (500 m) from the American Cemetery

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Saint-Avold

Avenue de Fayetteville, RN 33
57500 SAINT AVOLD
France

GPS:49.127972, 6.711644

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

La Maison - Brasserie Maison

Authentic brasserie-style service with quality gourmet cuisine in a warm and friendly setting. You'll feel right at home! Enjoy our dishes on the terrace on sunny days in a peaceful and leafy setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  657 reviews

TripAdvisor Rating  4.0/5  626 reviews

Well located

Customer review rating 3.0/5

Liz M. Couples - Confirmed reviews ALL

Not good. Renovation going on, fairly bleak really. Not sure why my room wasn't upgraded as I'm a gold customer. Bar and restaurant fairly empty. If I'd known about the renovation I would not have booked.

Dear ELIZABETH M., Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience the ongoing renovations caused during your stay. As a valued gold customer, your satisfaction is paramount to us, and we regret that we did not meet your expectations this time. Regarding the upgrade, we strive to accommodate such requests whenever possible, but it appears we fell short during your visit. We understand the importance of clear communication, and we'll work to ensure our guests are better informed about any future renovations or changes that could affect their stay. We hope to have another opportunity to welcome you back under improved circumstances and to offer the high standard of service you rightfully expect from us. The Manager Hotel Team

DECU

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

CHAMBRE PAS DISPONIBLE MEME A ARRIVANT APRES 19HR. OUBLIGE DE RESERVER MERCURE FORBACH APRES ARRIVER A L'HOTEL NOVOTEL SAINT AVOLD.

Bonjour Monsieur, Nous vous remercions pour votre retour, Nous souhaitons vous informer que votre chambre était bel et bien prête à votre arrivée. Malheureusement, en raison des nuisances sonores causées par d'autres clients, vous avez choisi de quitter notre établissement. Au vu du discours tenu auprès de notre équipe, celle-ci a immédiatement pris les mesures nécessaires pour vous reloger au Mercure de Forbach. Nous vous remercions de votre compréhension, Cordialement, La Direction

Mainly satisfactory

Customer review rating 4.0/5

Ca Couples - Confirmed reviews ALL

We often stay here on our way to Austria. Overall everything was fine this time except for the mysterious absence of a second chair in our room. There is usually a desk chair plus either a sofa bed or an armchair-style seat. I mentioned this at reception and there was almost a shrug of the shoulders and reference to the refurbishment which is currently taking place. Given I paid extra for the slightly better room, I would have liked the usual chair instead of a large empty space.

Dear CAROLYN A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you consistently choose our hotel for your travels to Austria and that, overall, your experience this time was satisfactory. However, we sincerely apologize for the inconvenience caused by the absence of a second chair in your room. We understand that each detail plays a significant role in the comfort and enjoyment of your stay. The reference to our ongoing refurbishment at the reception was meant to provide context, but we recognize it did not address your immediate concern. Your loyalty and satisfaction are paramount to us, and we hope to have the opportunity to better serve you in the future and restore your confidence in our hotel. Best regards, Hotel Team Management

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good location and price

Dear PHILIPP M., Thank you for taking the time to share your feedback! We're delighted to hear that you found our location convenient and our prices reasonable. It's our goal to provide our customers with both a convenient setting and great value for their money. We appreciate your support and look forward to serving you again in the future. Safe travels and see you soon! Best regards, Hotel Management Team

Well located but dated.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

This hotel is really easy to find but was disappointing otherwise. The stairs and carpets are badly stained. Our room, which appears to have been recently decorated, has black mould all around the shower. The breakfast was disappointing - no cold milk for cereal and coffee.

Dear HEATHER S., Thank you for sharing your feedback with us. We appreciate your acknowledgment of our convenient location. However, we apologize for the disappointment you experienced with the overall condition of the hotel, including stained stairs and carpets. We would like to inform you that our rooms are currently renovatiing. This renovation will meet your expectations for your next stay. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future with improvements in place. Best regards, The Hotel Management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 188 reviews 9.7/10 Location
  • 417 reviews 5.1/10 Room
  • 352 reviews 7.9/10 Service
  • 10 reviews 7.1/10 WiFi
  • 238 reviews 3.9/10 Food
  • 200 reviews 6.1/10 Breakfast
  • 173 reviews 3/10 Cleanliness
  • 148 reviews 3.5/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Saint Avold