Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 3.9/5 805 reviews

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Hotel Mercure Auxerre Autoroute du Soleil - Image 1
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Hotel Mercure Auxerre Autoroute du Soleil - Image 3
Hotel Mercure Auxerre Autoroute du Soleil - Image 4
Route nationale 6, lieu dit "le chaumois", 89380 APPOIGNY, France

Description

Hotel extras

  • Easy access from the A6 highway

  • Large terrace, swimming pool and park

  • Free private car park

  • 47-in (120-cm) TV, beIN Sports channels

  • Family Rooms

Our accommodation(s)

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89380 APPOIGNY
France

GPS:47.852896, 3.543895

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

Traditional Burgundy cuisine. On sunny days, dine on the poolside terrace in a green, leafy park.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  805 reviews

TripAdvisor Rating  3.5/5  669 reviews

Good location with attractive surroundings

Customer review rating 4.0/5

Alison Business - Confirmed reviews ALL

The reception, dining area and grounds around the hotel were attractive and well-presented. Our room was comfortable and everything worked, it was just a little tired as appeared to have been only partly refurbished.

Dear Alison R., It is pleasing to hear that you enjoyed all aspects of your stay. The team will be delighted to know they have assisted in making this possible and so we look forward to welcome you back for your next visit. Sincerely, Nicolas Edouard-Betsy Directeur

Well located and friendly staff

Customer review rating 3.5/5

Damien Solo - Confirmed reviews ALL

Happy to have a room in the nearby building, happy with cleanliness and happy with staff friendliness. Only thing negative is the price of breakfast, which is extremely high. Agree that it's a buffet, but it's only eggs, ham and cheese along with viennoiseries. Nothing fancy , I'd rather skip the "buffet" part and get a simple omelette with bread, butter for 10eur.

Didn’t have our room available

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Arrived at the hotel in the evening and our confirmed family room wasn’t available. Instead we were offered two twin rooms, which at least meant we had somewhere to sleep, but with a 3 year old child also meant he wanted to run between the two rooms constantly. He also would t go to sleep as he wanted to always be with both parents. Really inconvenient. Wasn’t offered any compensation for the hotels mistake. I asked for breakfast to be included which the hotel agreed to, but more could have been done to make up for their mistake.

Customer review rating 3.0/5

Worldtraveler Families - Confirmed reviews ALL

The hotel looks like it has been renovated but the layout is far from ideal. There are rooms in the main building but more are in the building behind the hotel not connected to the main building. Our room was in the back building, 2nd floor, with no elevator. The room itself had decent and new furnishings but strange carpet -but smallish with a slanted roof so it made it feel smaller. Toilet and shower were separated - the bathroom looked like it was in the middle of renovation with most being completed except the paint around the door handle. The tiny room with the toilette looked incomplete. The base trim and other parts of it were dated and had a mid renovation feel to it. The staff was very friendly. Lobby was nice with decent breakfast, not sure the fireplace in the lobby was working- it seems to be out but did not emulate heat. It was rainy when we were there so a nice hot fireplace would have been nice. Dinner was a hard pass, should have skipped it. Inedible appetizer with some sort of pork, although the salad that accompanied it was tasty. Main dish was dry chicken with over cooked vegetables sides and dessert was a giant bowl of panna cotta which could have been promising but lacked flavor. Pear pie was ok. Overall I wouldn’t return, the staff was very nice but for a last night in France on our way to the airport it was a let down.

Dear rosa d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre Autoroute Du Soleil. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Edouard-Betsy Directeur

Not as pleasant as it has been in the past

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Arriving at 4 pm the, the hotel management/staff had ignored request for a ground floor room close to the dining area as one of us is disabled. We were put in a room most further away. We requested to be moved to the room we had originally asked for and ungraciously we were allocated the room we had requested, also where we had stayed on previous visits. On arriving at the newly allocated room we found it was not ready. The supervisor advised us it will be another 5 minutes and she would let us know. When the room was ready she just walked past and ignored us. We had to ask the cleaner if the room was ready. On entering the room there was a note to say that the heating was not working and two tins of soft drinks were provided gratis as compensation. There was a radiator left in the room to heat the room but not the bathroom. So had to walk back to the reception in the pouring rain to explain that this was not satisfactory. We were reassigned to the furthest room again, with slippery steps to access it. Om previous occasions we have been offered a glass of Chablis each as a welcome drink. This time we were informed that the Managing Director had decided to cut the welcome drink to one glass per room and that we should write to him to complain. We decided not have dinner at the hotel and reluctantly returned for breakfast. The staff in the morning were very pleasant and charming.

Dear C S M C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre Autoroute Du Soleil. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Edouard-Betsy Directeur

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Other web-users rate our hotel

  • 164 reviews 9.2/10 Location
  • 498 reviews 5.3/10 Room
  • 411 reviews 8.6/10 Service
  • 8 reviews 2.6/10 WiFi
  • 186 reviews 5.1/10 Vibe
  • 148 reviews 6.5/10 Breakfast
  • 140 reviews 4.2/10 Cleanliness
  • 17 reviews 3.8/10 Bar

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