Novotel Surfers Paradise 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 4 498

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Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Описание

Особенности отеля

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

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Расположение отеля

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Телефон
Факс +61 7 5592 0026

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

BLVD Café & Bar

Недоговорная фотография

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 4 498

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 375

Emotionless hospitality.

Примечание: Tripadvisor 1.0/5

aditya07 Семьи - Реальные отзывы TripAdvisor

We booked through Luxury Escapes for 5 nights from the 22nd to the 27th April and left after three days. Unfortunately, on the second day we heard the dreaded news of the passing of my father in law. Here i was managing my inconsolable wife in the middle of the water park and trying to book our tickets back to Adelaide and onwards to overseas. Upon our return to the hotel i explained our situation to the Front desk and the lady asked us to contact LE and assured that she was updating notes in my reservation and that they should be able to consider our routed request through LE on compassionate grounds. We heard nothing from either LE or the hotel and my wife managed to get in touch with the Reservations Manager over the phone, who by far is not fit to be in hospitality. Not only did she respond coldly to our situation but showed zero empathy and emotion and plainly said she will make her decision after she hears from LE. I have been in hospitality for a while and have been managing the Front Office operations of 3 city hotels in Adelaide, and ensure all similar situations of bereavement are met with compassion and with the maximum caution. This is what separates a robotic hospitality from a human touch. I understand the hotel has the right to throw the rule book at our face, which they did by declining a credit/ refund for the two nights we did not stay, but i am sure they could have dealt with this differently by both managing the business and taking care of a guest who was grieving due to the loss of a family member, after all this is what my experience in hospitality has taught me. A stony, bland response approach by the Reservations Manager is the reason of my negative review of the hotel and our experience. Needless to say, i will not be an advocate of the property. PS: Camilla at the Front desk who checked us in and the entire Bell Desk team were very helpful.

Just location only

Примечание: Tripadvisor 1.0/5

SANJEEV D Семьи - Реальные отзывы TripAdvisor

I will not suggest anyone with a veggie family & healthy choice of brekfast persons to stay here. The staff especially the receptionists are already not as per requirement also they do not have a smiling attitude. Talking to them looks as if u had done a crime & asking for a sorry. Breakfast is a good English one but if u r health conscious then u will be disappointed Then again if u r veggie then bread & butter is the only good option. Hospitality is worse. The only good thing is the location. U can find everything nearby

Dear SANJEEV D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member was not a more positive one and did not instill confidence that the Hotel provides the nigh levels of service that one expects at Novotel, please accept my apologies. I have shared your feedback regarding breakfast with the Executive Chef as we are always striving to improve our products and services to deliver a balanced breakfast offering which caters for a wide range of guest preferences. To that end there are a number of Vegetarian options including freshly made omelets from the omelet chef and we also offer gluten free items accompanied by a range of milks for those guests who do not consume regular cows milk. For any further requirements or food intolerances the Breakfast Team are always happy to help ensure that our guests have the best start to their day. In addition the Hotel offers a number of A La Carter vegetarian breakfast options in BLVD Cafe & Bar on the ground floor. On a positive note i was pleased to read that you enjoyed the central location of the Hotel in the heart of Surfers Paradise with all of the attractions and services at your finger tips. Once again, SANJEEV D I am sorry that your experience with us was not a more pleasant one for you and your Family's and I do hope that you change your mind and provide my Team and I with the opportunity to welcome you back again in the future to create some better memories for you all and restore your faith in the service that we offer our guests, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Excellent stay

Примечание: Tripadvisor 5.0/5

NathaenM Friends getaway - Реальные отзывы TripAdvisor

We had a one night pop in to end our hectic week of travels. Check in was fine (even got in early). Family room 3511 was fantastic with great views and super comfortable beds!!!!! I would be more than happy for you guys to ship the king bed to me…..address is on file 😂 Breakfast had a great range and was super fresh! Love the bathroom shampoos etc…..even the kids loved it. Looking forward to a slightly longer stay later in the year! Well done Novotel.

Dear NathaenM, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it was great to read your comments. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my Team as I know that your experience will serve as encouragement to all of the Team as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed your early check in into your Family Room with it's great views and the super comfortable beds followed by a super breakfast the next morning. Thank you for your endorsement NathaenM, and my Team and I do hope to welcome you back to Novotel Surfers Paradise for a longer stay next year for another enjoyable stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

No way

Примечание: Tripadvisor 3.0/5

Werner M Реальные отзывы TripAdvisor

Well located but service and room conditions let it down. Noisy pipes at night. Water leaking from taps and fridge. Maintenance fixed what they could, but only after I got hold of them myself. Concierge absolutely no help at all. Not what I expected from a hotel like the Novotel

Dear 231wernerm, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am sorry that you encountered leaking taps in your room during your stay and you had a further issue with your fridge which I am pleased Engineering were able to rectify for you. I apologise that you did not find Concierge responsive to your requests and i have shared your feedback with the guest Welcome Manager to ensure that our Team are confident to assist our guests whatever their requests may entail. Ona positive note I was pleased to read that you enjoyed the great location of the Hotel here in the heart of Surfers Paradise. I appreciate you sharing your experiences with us 231wernerm and my Team and I do hope to welcome you back to the Hotel in the future for a more enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Comfortable and central location in Surfers Paradise

Примечание: Tripadvisor 5.0/5

Havenago A Реальные отзывы TripAdvisor

We were checked in with Sheridan, a lovely lady who is very well mannered. She showed us a map of the rooms and asked which would suit us best. Thank you Sheridan. Breakfast was good and we had excellent service from Ann. She was polite and helpful and when I had some food related questions she was knowledgeable and rectified the problem I had. We booked an extra night after arrival which was a little frustrating as this couldn’t be done through the reception, but required us to call booking and request an additional night. This also led to some confusion when arriving from breakfast the following morning, but the maître was polite and competent and covered their error. Will stay again.

Dear havenagoa, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests. I will share your comments with my Team including Sheridan and Ann who are both ambassadors for the Hotel as I know that your experience will serve as encouragement to everyone as we strive to continuously improve the quality of our products and services on a daily basis. I am sorry that you experienced some challenges booking an extra night which led to confusion at breakfast the following morning, please accept my apologies, additional reservations can generally be made with the Reception Team and I will follow up with the Guest Welcome Manager why it did not occur in this instance. Thank you for your endorsement havenagoa and my Team and I look forward to welcoming you back to Novotel Surfers Paradise in the near future for another great stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 831 Отзывов 9.2/10 Расположение
  • 4 028 Отзывов 6.3/10 Номер
  • 2 974 Отзывов 7.7/10 Сервис
  • 140 Отзывов 3.7/10 Интернет
  • 1 627 Отзывов 5.3/10 Комфорт
  • 1 460 Отзывов 4.8/10 Чистота
  • 1 204 Отзывов 4.6/10 Удобства
  • 992 Отзывов 7.4/10 Завтрак

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