Fairmont Le Château Frontenac 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 7 887

Гарантия
лучшей цены
Fairmont Le Château Frontenac - Image 1
Fairmont Le Château Frontenac - Image 2
Fairmont Le Château Frontenac - Image 3
Fairmont Le Château Frontenac - Image 4
1 rue des Carrières, CITQ No. 040703, G1R 4P5 КВЕБЕК, Канада

Описание

Особенности отеля

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Наши номера

Расположение отеля

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 КВЕБЕК
Канада

GPS:46.811864, -71.20626

Телефон
Факс +1 418-692-1751

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 7 887

Рейтинг TripAdvisor  4.5/5  Отзывов: 7 873

Сертификат качества 2024

Amazing hotel! Amazing exemplary service in an amazing wonderful iconic hotel!

Примечание: Tripadvisor 5.0/5

ledezmacjl Реальные отзывы TripAdvisor

Wow! What an amazing place to stay! We have stayed at luxury and premier locations and don't understand why this place isn't #1 on TA. We were graciously allowed to check-in early which was nice perk. We stayed in room 1717 which is on Fairmont Gold room with access to Fairmont Gold Lounge which has wonderful views of the St. Lawrence River and the city itself. Our room was beautiful with views of the majestic St Lawrence river. Very comfortable room. We enjoyed going to the Fairmont Gold Lounge for breakfast, snacks/drinks and just having a nice quiet place to relax. Service and attention to detail were phenomenal in the lounge! First of all , Laurie and Laura were amazing, friendly and very helpful. For example Laurie shone as she helped us move around some dinner reservations and cancel one entirely as I wasn't feeling well and really she provided exemplary service. Our servers in lounge included Jeff Vincent and I believe Laura on some occasions and they all were attentive and provided top level service. We never experienced any problems and were very happy with our stay. We wish we could have stayed longer! Lastly I dont know why there are some really harsh negative reviews as we never experienced any disrespect, lack of customer service in fact all our interactions with this wonderful staff from bellman, front desk, restaurant staff, concierge to Fairmont gold staff were exemplary and the model of what a high level hotel should offer. The only thing I can think of is these individuals with the harsh reviews are unhappy individuals that are never content (also word to the wise look at number of reviews they have written as I usually only see 3-4 reviews and they are all bad meaning they take delight in bashing places). This is wonderful hotel and would stay here with no reservations again and look forward to our next visit and stay. We also did some tours that were offered through the hotel (there is a surcharge for this) that really gives you an idea of the history of this magnificent building which played key role in World War II (planning of Normandy invasion by Allies including visit by Churchill and FDR). We also did a city tour which is offered in conjunction with the tourism office (and is included in your "resort fee") Overall highly recommend! No reservations!

Great stay and well located

Примечание: Tripadvisor 4.0/5

Mark B Реальные отзывы TripAdvisor

Lovely hotel with great amenities only thing I was surprised by was parking not being free for customers. It’s already an expensive stay and to add 50$ a night wasn’t fun to learn upon arrival.

Perfection

Примечание: Tripadvisor 5.0/5

Dragonmom I Реальные отзывы TripAdvisor

This hotel is what I expect from a Fairmont. It was very busy, even in April, which we thought was off season. We found there is no off season at the Le Chateau Frontenac but the service was still impeccable. The room was comfortable and well appointed. The location can't be beat. It is an old hotel but charming and well maintained. We had a Superior King with river view. Took several tours offered by the hotel and they were wonderful. Ate at Le Champlain. It took four hours but was a special experience. Ate at the bar and restaurant on site. Everything was perfection. Shopping in the hotel was great. Lots of shopping and restaurants in the hotel vicinity as well. We will definitely return.

Good afternoon, Thank you for this amazing comment. We are glad this past visit was described as "perfection". Having the opportunity to experiment our restaurants and their offers certainly brings the experience to another level. Thank you again for sharing this with us, it is with pride that we will share it with all of our teams members. Kindly,

Horrible customer service - do not rebook !!

Примечание: Tripadvisor 1.0/5

Joe R Реальные отзывы TripAdvisor

Stay away from pre booking. They do not offer a refund of cancelling a week in advance. They want a pre booking to not have to refund the room We can’t go as my son’s camp is no longer offered and they will not refund. The cancellation policy is in the paperwork after you pay. That they email. Just avoid this place and use a hotel that offers a cancellation policy

Good afternoon, Thank you for taking the time to reach us. We would love to know more about this cancellation rule you are talking about. Our policy is of 72hours prior to arrival. It would be a pleasure to overlook this with you. You can reach us at esther.fortin@fairmont.com. We will wait for your response back. Kindly,

Could be better

Примечание: Tripadvisor 3.0/5

corie w Реальные отзывы TripAdvisor

It is a beautiful hotel with a great location but its popularity draws crowds and tours to the lobby which makes it nearly impossible for guests to relax in lobby. Also front door staff completely inattentive...no help upon entering with luggage or throughout stay. Not a 5 star experience.

Good afternoon, Thank you for the time you took reviewing us. We want to assure you your comments will be shared with the respective manager and actions will be taken. As of the popularity of our establishment, we are proud to be one of the "not to miss monument" in the city. As of the tours, only one company is autorised to proceed with guided tour and only under a limited number of visitors as well as limited hours. Other group are not allowed. We understand wanting to rest in the lobby area might be an experience, thank you for sharing this with us. We remain available if you want to discuss with us. Kindly

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Другие интернет-пользователи оценили наш отель

  • 2 415 Отзывов 9.2/10 Расположение
  • 3 344 Отзывов 7.2/10 Номер
  • 4 244 Отзывов 8.9/10 Сервис
  • 108 Отзывов 3.5/10 Интернет
  • 1 561 Отзывов 8/10 Удобства
  • 1 494 Отзывов 8.7/10 Атмосфера
  • 1 277 Отзывов 7.9/10 Еда
  • 1 233 Отзывов 4.3/10 Комфорт

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (НДС и туристический налог) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.