Mercure Вена Ферст

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 866

Mercure Вена Ферст - Image 1
Mercure Вена Ферст - Image 2
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Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Очаровательный городской отель в уникальном венском стиле

  • Уникальное местоположение в пешеходной зоне центра города

  • Первое бистро Вены: бар и ресторан отеля

  • Удостоен награды Austrian Ecolabel

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Расположение отеля

Mercure Вена Ферст

Desider Friedmann Platz 2
1010 ВЕНА
Австрия

GPS:48.211414, 16.374053

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Трансфер
  • Ресторан
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 866

Рейтинг TripAdvisor  4.5/5  Отзывов: 741

Сертификат качества 2023

Nice hotel and great staff to enjoy Vienna!

Примечание: Tripadvisor 5.0/5

E5461CXnicolasb Реальные отзывы TripAdvisor

I spent 3 days for a quick visit of Vienna and stayed at Mecure Vienna First with my wife. The hotel is perfectly located in the center of the city, near of everything and public transportation. All the staff of the hotel is highly kind, professional and helpful to assist for a great experience of Vienna.

Dear Mercure guest, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Guest relations

Wonderful stay

Примечание: Tripadvisor 5.0/5

ClaireBlak Реальные отзывы TripAdvisor

Amazing central location. Rooms are nicely decorated and very modern. All basic necessaries are provided. Fresh water is also provided in the mini bar along with coffee facilities. Breakfast was good with a variety of options with fresh food items. Reception staff were always very helpful, all speak very good English.

Dearest Claire, thank you very much for the nice words and wonderful feedback. Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Brilliant stay - highly recommended

Примечание: Tripadvisor 5.0/5

301miss Реальные отзывы TripAdvisor

I stayed in this hotel for a week and had a great stay. The hotel is modern, clean and in great central location on a quiet street but close to St. Stephens square. But the stand out for me was the great customer service - all the staff we encountered from cleaners to front of house were very friendly and welcoming. The best customer service I have ever received in hotel!

Dear Mercure guest, we thank you kindly for the nice words and positive feedback. We are happy to read that you had a wonderful stay in our Mercure Vienna First! Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Well located, good service but the rooms and the restaurant were poor

Примечание: Tripadvisor 3.0/5

angelosgeo87 Реальные отзывы TripAdvisor

It is a well located hotel in the center of Wien near St. Stephens square. Reception was great. Rooms were a bid small, but this is ok it was mentioned when booking the hotel. The room was not very clean. Even when the service came in the morning we would still see that the carpet was dirty. Breakfast was ok but with not too many options. Restaurant was ok but food was not on the pricing they were offering. We had a good stay but I don't think I will book again this hotel.

Dear guest, thank you so much for your review and constructive criticism on which we will take care of! Warm regards from Vienna Katharina

They might scam you!

Примечание: Tripadvisor 1.0/5

Patrick L Реальные отзывы TripAdvisor

Beware - Don’t stay here, they will scam you! Location is solid, rooms are ok. Biggest problem is they lie to you and do not honor what they say. When checking in they told us explicitly that breakfast was included in our booking. Upon check out they had changed their mind and charged us 200 euros for their honestly terrible breakfast! I never would have eaten it if they hadn’t told us explicitly it was free! When I brought this up to the front desk, they did nothing and told me I needed to provide documentation they told me it was included, as if I should be fact checking every thing each employee tells me and getting documentation for it. Really bad hospitality and they will scam you. If you decide to stay, I guess you have to get everything they tell you in writing and notarized? Oh also the shower was clogged the whole time and they never came to fix it.

Dear guest, we would kindly ask you not to use such wording against us. The breakfast was not included in your booking. We deeply regret that obviously one of your colleagues gave you the wrong information - this may not have happened, and we do apologize for our mistake. In the end you did not pay for the consumed breakfast. Warm regards from Vienna Katharina

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 624 Отзывов 9.6/10 Расположение
  • 622 Отзывов 7.6/10 Номер
  • 627 Отзывов 9.1/10 Сервис
  • 13 Отзывов 8.2/10 Интернет
  • 365 Отзывов 8.1/10 Завтрак
  • 356 Отзывов 5.3/10 Комфорт
  • 255 Отзывов 9.1/10 Чистота
  • 89 Отзывов 4.8/10 Удобства

В сотрудничестве с Trustyou

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