Grand Mercure Амбассадор Отель энд Резиденс Сеул Йонсан 5 звезды

Подходит для семейного отдыха С экосертификатом

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

The purpose of writing this review is to compliment this hotel staff for their wonder service. Thanks to staff for making it such a comfortable stay at the hotel. I was there for one night with my wife and a child for all these days I was attended with utmost warmth. I would like to compliment entire staff for being so professional especially Julia at front office. She has been very impressive in her service. And I would like to visit this hotel again for this outstanding experience.

Very nice staff at the reception area, excellent cleaning services every day. Grand Mercure is a very quiet building and has fantastic bed and shower. Parking area is massive and you can find a parking spot at any time of the day or night.

This was my first stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and the stay was well above my already high expectations. The hotel environment, room, location and staff were all a very pleasant surprise to me. The hotel is only 6 years old and I feel it is often overlooked as an option for those visiting Seoul due to its relatively recent opening and as most of the visitors coming to Korea seem to focus on the US-based hotel chains. There are 4 hotels that are connected in the Seoul Dragon City complex. In addition to the Mercure, there is also an IBIS Hotel, Novotel and Novotel Residences. There's a total of 1,200 rooms in Seoul Dragon City so hotel dining, lounging and people watching is endless. The Mercure has its own lobby and is very quiet and small enough to quickly reach the elevators from the entrance. The other hotels have their check-in desks in a huge lobby. I noticed that on weekends the lobbies got quite crowded as that wing of the complex houses most of the rooms. The location is perfect. It's only a few minutes cab ride to downtown Seoul, where most of the business headquarters and tourist attractions are located. The Youido financial district opposite downtown Seoul is only a 5 minute car ride away while the posh Kangnam district is about 15 minutes. The connection to the IPark Shopping Mall and Yongsan Station made for an exceptionally convenient stay. Yongsan Station is one of two major railway hubs in Seoul for the high-speed KTX train (the other is Seoul Station, only a couple of subway stops away). It’s only a 5 minute walk and connected via a dedicated walkway. Furthermore, there is never any traffic on the main road leading to the hotel entrance so there is less stress vs the locations of other popular hotels in Seoul. For those that want some entertainment, there's also a casino within the hotel complex. You can also venture to the rows of local eateries located on both sides of the hotel. These venues provide almost all type of Korean cuisine, ranging from the local outdoor drinking tents, Korean barbecue and seafood restaurants, and even the common western chains such as Shake Shack, Subway, McDonald’s and more. The Yongsan area, where the hotel is located, is emerging into a central part of Seoul and has shopping for everything (including a massive duty free shop), eating and entertainment within 5-10 minutes walk from the hotel. I stayed in the smallest room type (Junior Suite with 1 King Bed) and it was still more than enough space. The room is about 41 square meters (410 square feet) but feels much bigger due to the efficient layout and open views (even from the bathroom). There are abundant closet space and shelves, as well as a dining table that doubles as a desk, which makes for a very organized working environment. The desk is situated so you can face the open view of the city while working...and it can be used as a dining table as well with a chair at the opposite side of the table. The view from my room was beautiful. I had the north exposure, with unobstructed views of the city and the landmark Namsan Tower. The bathroom is huge and shares the same open views (which can be curtained off for privacy). There is a full kitchen and laundry machine in the room.....it's just like staying at home with all these conveniences. All this was complemented with an immaculately clean room and hotel facilities. The hotel has a large Fitness Club that covers 3 floors. There is a large gym, separate GTX room, swimming pool (indoor), stretching room, fitness trainers and huge sauna/shower facilities. I used the gym every day and loved running on the treadmill while looking at the southern views of also unobstructed. Parking was an ease. The parking lot always had spaces available and the size of the parking slots are the biggest I've seen in Seoul. And, of course, none of the above mean anything without the proper team to take care of the guests. The Mercure staff were extremely friendly, efficient, anticipated my needs, greeted me whenever I walked thru the lobby and accommodated my special requests. This goes for almost all categories of staff - reception, concierge, valet parking, housekeeping and management. One example of being on top of their game was the reception staff all knew that I had already booked a future visit when I was storing my luggage for a few days between stays.I felt like coming home whenever I returned to the hotel. I would like to give special mention to Lena Lee (reception) and Pauline (French lady at reception/concierge). They were my main contact points during while at the hotel. Just knowing they're at the hotel made me feel at ease with any special requests or questions. I also had a contact point behind the scenes who ensured all my bookings and room viewings were completed without issue and very quickly. It may sound like everything's perfect but there are some areas I'd like to point out. First of all, I had a problem with the laundry dryer as it seemed to take forever to dry even a few T-shirts. I ended up hang drying my clothes. I highlighted this to management and they suggested that I have an employee help me the next time as I may have used the dryer incorrectly. Using the washer/dryer and microwave oven can be confusing for non-Korean speakers as all the indicator knobs on the machines are in Korean only. There are English instructions hidden within the room manual but guest services had to tell me where to find it and I didn’t think the explanations were very clear. Another issue I found inconvenient was the in-room safe. It's located in a large drawer and opens upward. The safe door is very heavy so constantly trying to open it or hold it open was quite difficult. I used the safe often as I had alot of organizing to do for my trip. But for those of you who use it only once or twice a day, it's not a problem at all. The smallest room type only comes with a shower but that wasn’t a problem for me. I thought the elevators were inefficient. The lights would indicate which elevator is coming and suddenly another one behind me opens up and then leaves without me noticing as the beep sounds are very quiet. I had several instances of missing elevators due to this issue. In sum, I really enjoyed my stay at the hotel. I travel to Seoul several times a year and will definitely be returning to the hotel for future trips. In fact, I'm already back after a short 3-night domestic trip and I'm staying in the exact same room as my first visit!