Mercure Рига Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 774

Гарантия
лучшей цены
Mercure Рига Центр - Image 1
Mercure Рига Центр - Image 2
Mercure Рига Центр - Image 3
Mercure Рига Центр - Image 4
Elizabetes 101, LV-1050 РИГА, Латвия

Описание

Особенности отеля

  • Бесплатный WIFI

  • Допускается размещение с домашними животными

  • Инфраструктура для проведения деловых мероприятий

  • Расположение в центре города

  • Парковка перед отелем

Наши номера

Расположение отеля

Mercure Рига Центр

Elizabetes 101
LV-1050 РИГА
Латвия

GPS:56.947592, 24.123197

Телефон
Факс +371 67 869 901

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Трансфер
  • Доступ на инвалидном кресле
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

BAR

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 774

Рейтинг TripAdvisor  4.0/5  Отзывов: 976

Great hotel for a weekend in Riga

Примечание: Tripadvisor 5.0/5

somapal_25 Couples - Реальные отзывы TripAdvisor

Great hotel, perfect location and good breakfast! Perfect for a weekend in Riga! Very close to tourist attractions and very comfortable! Hotel staff very friendly and the hotel has a lovely atmosphere. Very close to the main shopping centre.

Приятная атмосфера

Примечание: отзывы клиентов 4.5/5

Т. Пары - Проверенные отзывы - ALL

Атмосфера приятное , чистота идеальная , еда очень вкусное.

Dear Tatjana V., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Mihalkina Front Office Manager

Отличный отдых

Примечание: отзывы клиентов 4.5/5

Olga Пары - Проверенные отзывы - ALL

Отличный отдых

Dear Olga V., Thank you for choosing our Mercure Riga Centre hotel! We also like to thank you for taking your time off to writing your experience during your stay in our hotel. At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jelizaveta Konko Front Office Manager

This hotel is going down.

Примечание: Tripadvisor 2.0/5

Getaway43471176711 Реальные отзывы TripAdvisor

We have been very loyal customer for this hotel more than 6 years. We come to Riga every month. Mercure Riga is going down. Sad but very true. They have a good situation, nice building but the service is horrible nowadays. They shouldn't be part of Accor anymore. So sad. We have had such a nice time over there. For this price you can find more in Riga.

Don’t stay here! Total nightmare. Certainly not up to Mercure standards. Really don’t recommend!!

Примечание: Tripadvisor 1.0/5

A_Traveller122 Деловые путешественники - Реальные отзывы TripAdvisor

Very weird policy to have to pay €50 on check in despite whole stay was pre-paid with an American Express card the hotel doesn’t accept American Express for some reason. Not Apple Pay either so had to give a €50 bill or use my emergency physical credit card to a great surcharge and despite receptionist promising the surcharge would be refunded as well this of course never happened either. Old Soviet building that is literally falling apart in some places. Not properly cleaned room carpet and bathroom. Breakfast buffet was in very small room and very poor service and dirty and constantly running out of items such as scrambled eggs a breakfast must and you had to wait for everything. Grumpy breakfast staff. Argumentative, rude and very unprofessional staff in general and reception staff in particular many staff members with fluctuating English proficiency. “Forgot” to give me a welcome drink voucher on check in. Got an old smoking room inthe annex part where all but my room were privilege marked. No upgrade despite the hotel was almost empty couldn’t been more than max 50% capacity. Only seven TV-channels on TV. Very fluctuating and unreliable quality of Wi-Fi. The climate station in the room was nonfunctional for colder or warmer temperature. Remained unsolved during whole stay and was refused to change room. No stationary in room not a pen or a piece of paper and dirty in 2/3 of the cupboards I looked in for this. Upon request the receptionist didn’t even understand what stationary is. There is a Ibis on the opposite street that not only is cheaper but much better on every level. This hotel is not up to Mercure standard and I really don’t recommend it. Accor should discontinue it being a Mercure it’s hurting and gives a bad name to the brand. No proper invoice or receipt on check out only a document that clearly stated “This is not an invoice”. I never got my points either after over ten days and had to contact Accor All help desk because this hotel also “forgets “ to give the points to guests. General Manager who makes herself unavailable and unreachable and who responds to legitimate complaints with a very rude and bad attitude and does likewise on this website too from what I can see, this is really a disgrace for Accor S.A and Mercure and unacceptable behavior. M

Dear Guest, Thank you for taking the time to complete a survey following your recent stay at Mercure Riga Centre hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer; your feedback is very important to us! Due to the expanded list of payment options at Accor, our guests can conveniently prepay for their accommodation using one of the many available methods, including American Express. This option is accessible to guests on the Accor website during the booking process. However, according to the hotel's internal policies, guests are still required to provide a deposit upon check-in. Regarding the deposit, this is a standard procedure for all guests of our hotel. The deposit is provided for additional hotel services, such as a minibar, visiting the SPA zone, orders from the lobby bar and restaurant, room orders. Information regarding the deposit is also indicated in our profile and on the confirmation of the guests. It is not an additional charge; on the day of the guest's departure, it is fully refunded, except in cases where the guest wishes to pay for additional services using the provided deposit. During check-in, we offer several options to guests to ensure their stay is as comfortable as possible. We would like to emphasize that this is a standard procedure for all guests. To avoid misunderstandings during check-in, it is important for guests to familiarize themselves with the hotel's internal rules beforehand. While we highly appreciate Accor loyalty club members, please note that Accor does not assume responsibility for guests. Mercure Riga Centre Hotel has undergone multiple renovations, not only in the common areas such as the lobby bar, reception, restaurant, relaxation area, and conference halls, but also in the guest rooms. Our rooms are now equipped with new beds featuring very comfortable mattresses for a restful sleep, and the flooring has been replaced with more modern materials. Plasma TVs in the rooms meet the high standards of our chain, allowing guests to enjoy television as well as an interactive hotel menu where they can find all the information about our hotel and the services we provide. The Mercure Riga Centre Hotel comprises two parts: the historical building of Riga, constructed in 1901, where we have preserved the historical staircase landings for guests to safely use and experience the ambiance of the historical building, and the main building, which was purposefully built to accommodate the hotel. Your room was situated in the historical part of the hotel. These rooms can be visually distinguished only by their exceptionally high ceilings, which are not typical of modern accommodations. For you, we prepared this particular room as you requested a room with a bathtub in the bathroom, and this was one of the few rooms that met your preferences. As you may have noticed, in the historical part of the hotel, mostly higher-category rooms are located, and the high ceilings nicely complement the overall upscale feel of the room. Unfortunately, not all rooms in the historical building can be provided as Privilege rooms due to their square footage, so there are a few standard-category rooms located there. Your reservation was for a standard room, and the room of the reserved category was provided for your accommodation. Regarding the Wi-Fi network, routers for wireless internet connection are not only located in each room but also in the corridors, restaurant, reception, and all areas accessible to guests. With static internet usage, we have not received complaints about the quality of internet connectivity. Any delay in playback may occur when devices reconnect to different routers while moving around the hotel, but this is merely due to the device connecting to a new transmitter. In our hotel, there is a unified wireless internet network, so guests do not need to manually select a new network every time they leave their room. In each room, our guests will find two controllers mounted on the wall. The first controls the floor heating, while the second regulates the climate control system. Once guests set their desired temperature, they may need to wait a short while for the system to adjust and lower the room temperature accordingly. Additionally, if the room temperature remains higher than expected, we are pleased to offer coolers or fans to ensure our guests' comfort. At the request of the guest, we can arrange for a room change, provided that there are available rooms in the reserved category. If all rooms are occupied, we will take the guest's preference into account and arrange for a room change on the following day. Regarding loyalty points for your stay, these points are automatically credited by the Accor platform. The hotel does not handle this procedure. If you have not received your points after your departure, you should contact the Accor support service. They will verify the payment and process the points transfer accordingly. We appreciate you taking the time to share your detailed review, as it not only serves as a warning to potential future guests but also provides valuable insights for the hotel management to improve upon. Once again on behalf of the entire Mercure Riga Centre Hotel, we apologize for the inconvenience you met during your stay in our hotel. On behalf of the entire Mercure Riga Centre Hotel team, we wish you a great day! Best Regards, Jelizaveta Konko Front Office Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 866 Отзывов 9.4/10 Расположение
  • 987 Отзывов 7.5/10 Номер
  • 703 Отзывов 7.6/10 Сервис
  • 59 Отзывов 5.4/10 Интернет
  • 832 Отзывов 8/10 Завтрак
  • 531 Отзывов 7.5/10 Комфорт
  • 364 Отзывов 7.2/10 Чистота
  • 239 Отзывов 5.4/10 Еда

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