ibis Mackay 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 498

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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Описание

Особенности отеля

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

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Расположение отеля

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Телефон
Факс +61 7 4898 0001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 498

Рейтинг TripAdvisor  4.5/5  Отзывов: 391

Comfortable but not customer oriented

Примечание: Tripadvisor 2.0/5

797rachealk Реальные отзывы TripAdvisor

Convenient location and comfortable room. Can’t hear the aircraft at the adjacent airport but the loud air con and fridge made up for that. Dirty bathroom sink and walls and the standard North Qld mould in the shower. Went to order breakfast in the restaurant from the ‘sides menu’ where items were individually priced - I was just after some simple avo on toast rather than a loaded plate from the main menu, and was surly told sides could only be ordered if you order a main meal. Daft.

Don't bother

Примечание: Tripadvisor 1.0/5

kerrianne0 Реальные отзывы TripAdvisor

So incredibly rude. We walked in and said Hi he said Name I told him he then said Name again hence I said it louder. He said credit card I said here you are and got nothing back no response. He said room 999 and my husband said where do we park can we go in and out he said yes. That's the conversation. I very quietly pop my head over and asked if he was always rude? He said no and off we went. We paymkney kn the Accor club for the last 20 years. Seems yoy getctreated poor everywhere qith accor.

Dear Kerrianne, I am so sorry to hear about your experience at the front desk. I can assure you that this is not the service we usually provide, and I have already discussed this incident with the team member involved. I hope you will give us another chance to better serve you. Kind Regards,

Ok, for one night only.

Примечание: Tripadvisor 1.0/5

CoalDust Реальные отзывы TripAdvisor

Been coming for years as it’s at the airport. Now Cheap for a reason. Cleanliness - poor at best, glass ring marks and even hair on bedsides, greasy food marks on bench, dirty hand marks on walls. Carpet stains next to bed. The jug had water in it for lord knows how long as it had floaters in it. Dust on all areas that don’t get touched, bathroom wall light fittings, towel rails, showers getting mouldy. Maintenance - Mattress so worn you are on the base, ended up sleeping on the floor. Directional bedside lights not working. Bench seat next to table missing the cushion. Food - Seriously for a $25 schnitzel, you would expect not to get a highly process lump of so called chicken that I think there was more oil running out than meat. Complained at the bar and all I got was a smile and sorry sir, chips was good but you get more at Maccas small fries!! This was a nice place, but slipping away, locals used to come to eat at times here but is now they don’t for a reason and when I speak to locals (have an office here) they laugh at me when I say I eat there.

Dear Coaldust, Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not been up to the standard that we usually provide. I can assure you that I have already discussed this feedback with them, and have already put additional checks in place to ensure that the cleanliness in the rooms and the service in the restaurant improve. I hope you will give us another chance to better serve you, and I hope to welcome you back soon. Kind Regards,

Charged Credit card for cancelled stay

Примечание: Tripadvisor 1.0/5

lma752004 Реальные отзывы TripAdvisor

Booked 4 rooms for myself and work colleagues however had to cancel and rebook for the following week. Cancelled with 4 days notice before stay on a flexible booking only to find the charge on my card.

Dear lma752004, Thank you for your feedback. I apologise for the charge on your credit card, and I understand this has been refunded. I hope you will give us another chance to better serve you in the future. Kind Regards,

Great hotel, great options, great staff. And. . . great food in the restaurant. Service??

Примечание: Tripadvisor 3.0/5

Q7109MOrossm Реальные отзывы TripAdvisor

Sorry but. . . . you guys need a Customer Service person to clean out the internal systems so people can get served. Check in is fine, as is check out, but the bar service is TERRIBLE. There are queues and queues, and when you have one person doing meals and drinks, it takes a LONG time to serve 6 people. By that I mean 20 minutes! I only wanted a beer, but the girl on the bar had to do room service, so off she went! Gone. Really bad I am sorry. . . .

Thank you for your feedback and I am sorry to hear about your experience. We will certainly investigate what happened as this is not how the restaurant usually operates. I appreciate you sharing your feedback, giving us an opportunity to improve. I hope you will give us another chance to better serve you, and we look forward to welcome you back. Kind Regards,

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 449 Отзывов 9.3/10 Расположение
  • 902 Отзывов 7.2/10 Номер
  • 802 Отзывов 8.3/10 Сервис
  • 11 Отзывов 3.6/10 Интернет
  • 484 Отзывов 6.8/10 Еда
  • 371 Отзывов 7.1/10 Чистота
  • 117 Отзывов 6/10 Завтрак
  • 90 Отзывов 9.1/10 Атмосфера

В сотрудничестве с Trustyou

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