Отель de la Cité Carcassonne — MGallery 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 1 338

Гарантия
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Отель de la Cité Carcassonne — MGallery - Image 1
Отель de la Cité Carcassonne — MGallery - Image 2
Отель de la Cité Carcassonne — MGallery - Image 3
Отель de la Cité Carcassonne — MGallery - Image 4
Place Auguste Pierre Pont, 11000 Каркассон, Франция

Описание

Особенности отеля

  • Исторический отель в центре средневекового города рядом с замком Комталь

  • Мишленовский ресторан с изысканным меню из эксклюзивных блюд

  • В отеле есть террасы с видом на сад, окруженный укреплениями

  • Расслабьтесь в бассейне под открытым небом и побывайте в спа Cellcosmet и Cinq mondes

  • Отель сертифицирован ALLSAFE

Наши номера

Расположение отеля

Отель de la Cité Carcassonne — MGallery

Place Auguste Pierre Pont
11000 Каркассон
Франция

GPS:43.205627, 2.362696

Телефон
Факс +33 4 68 71 50 15

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 1 338

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 297

Сертификат качества 2024

Good hotel in a great location

Примечание: Tripadvisor 4.0/5

Jim J Реальные отзывы TripAdvisor

Spent one night at this hotel and had a nice time. You can't beat the location, situated within the walls of Carcassonne. The bar lounge is a nice place for a drink and the gastronomic dinner at the restaurant was outstanding. The service throughout the hotel (check-in, bar, restaurant, etc.) was good. We were there in April so didn't get to enjoy al fresco dining but I can imagine that this hotel is very nice in the warm months as they have a lovely garden. The only thing that could have been better was our room, which felt tired and in need of updating. Despite this, I would still recommend this hotel as the overall experience was good.

Cancelled our booking in favour of a cycling team!

Примечание: Tripadvisor 1.0/5

susanhK7112BX Реальные отзывы TripAdvisor

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Romantic and comfortable hotel in the midst of a walled, medieval city.

Примечание: Tripadvisor 4.0/5

ijloewy Couples - Реальные отзывы TripAdvisor

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Disappointing

Примечание: Tripadvisor 2.0/5

sn000000py Couples - Реальные отзывы TripAdvisor

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

Beautiful fairy tale stay!!

Примечание: Tripadvisor 5.0/5

Kirsten R Реальные отзывы TripAdvisor

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

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Другие интернет-пользователи оценили наш отель

  • 665 Отзывов 9.3/10 Расположение
  • 656 Отзывов 7.8/10 Номер
  • 1 003 Отзывов 8.9/10 Сервис
  • 432 Отзывов 8.7/10 Еда
  • 249 Отзывов 8.7/10 Завтрак
  • 85 Отзывов 3.4/10 Соотношение цены и качества
  • 73 Отзывов 7/10 Чистота
  • 70 Отзывов 9/10 Бассейн

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