Mercure Рим Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 623

Mercure Рим Запад - Image 1
Mercure Рим Запад - Image 2
Mercure Рим Запад - Image 3
Mercure Рим Запад - Image 4

Описание

Особенности отеля

  • Бесплатный WIFI, приборы для приготовления чая и кофе во всех номерах.

  • Аутлет Castel Romano и парки развлечений неподалеку.

  • Бесплатная крытая парковка

  • Возможность аренды автомобиля (за отдельную плату)

  • Конгресс-центр с 15 залами на 800 человек.

Наши номера

Расположение отеля

Mercure Рим Запад

Viale Eroi di Cefalonia 301
00128 Рим
Италия

GPS:41.785923, 12.434851

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Mchef Restaurant

Элегантный ресторан с приветливой атмосферой открыт для всех желающих и предлагает широкий выбор блюд средиземноморской кухни и мировых деликатесов.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 623

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 502

Thin wood walls, no pool and no spa, far from the city

Примечание: Tripadvisor 1.0/5

Resort53429057105 Реальные отзывы TripAdvisor

No pool, no spa as announced, on oficial website and on all partners sites, then in small letters they say it is on maintenance, as far as I know for more than 2 years, I tried to cancel but could not get the money back so we went anyway. thin wood walls on the room, very small third bed. Very far from the center of the city.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure you that all information are write correctly, anyway I control and if is necessary a new action for better inform our guests I will be done. We hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Fair but maybe choose a hotel closer to sights

Примечание: Tripadvisor 3.0/5

lisahC2562TS Семьи - Реальные отзывы TripAdvisor

Room was fair but you must request an updated room without carpet. Otherwise pretty musty. Air conditioning did not work in all the rooms and the pool was closed. Breakfast was good and filling. Not close to any sights - in a residential area. Must take a cab which they can help with coordinating. We did not use their shuttle service. Some desk clerks were nicer than others. Some were pretty prickly and seemed bothered with the customers.

Dear Guest thank you for sharing with us your comment and I'm sorry for some inconvenience, I ensure all our effort to improve the points reported. Sorry again

Disappointed

Примечание: Tripadvisor 1.0/5

saarailo Couples - Реальные отзывы TripAdvisor

The hotel was a big disappointment. We came from the airport at night, I had made sure in advance that check in is possible at night. the reception clerk was really rude, and we had to wait more than half an hour. The hotel was in the middle of nowhere. The hotel was supposed to have a spa, but it was closed. I had hoped for a room with a bathtub, but even that was not implemented.

Dear Guest I'm sorry if we don't have satisfied your expectation and for this please accept my apologies. I assure you that will are take all necessary measure to improve the points reported . Sorry again and I hope you give us another opportunity. Sorry again

hotel is ok, but I was disappointed by the room service.

Примечание: Tripadvisor 2.0/5

Z4629CYmichelef Деловые путешественники - Реальные отзывы TripAdvisor

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

Dear Guest, I'm sorry for your dissatisfaction about room service Menu. I ensure all is necessary to solve this mistake. I hope you come back soon at Mercure, for give you our apologies.

Убитый напрочь отель.

Примечание: отзывы клиентов 1.5/5

И. Пары - Проверенные отзывы - ALL

Убитый отель, который не стоит своих денег. Везде украинскией надписи для беженцев, которые там тоже проживают. Кондиционер жужжит в номере так, что не слышно собственного храпа. Четкое разднление между беженцами и туристами на завтраке. Только лобби красивое. Остальное все убитое. Нет ни одной розетки у кровати, что крайне не удобно.

Dear Igors T., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 277 Отзывов 6.9/10 Расположение
  • 489 Отзывов 6.2/10 Номер
  • 524 Отзывов 7.9/10 Сервис
  • 29 Отзывов 5.7/10 Интернет
  • 254 Отзывов 8.1/10 Завтрак
  • 211 Отзывов 6.4/10 Чистота
  • 33 Отзывов 1.7/10 Велнес-зона
  • 27 Отзывов 9.6/10 Напитки

В сотрудничестве с Trustyou

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