Mercure Chester Abbots Well Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 717

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Описание

Особенности отеля

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Расположение отеля

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Телефон
Факс +44 161 388 0915

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Рейтинг ALL  4.0/5  Отзывов: 717

Рейтинг TripAdvisor  3.5/5  Отзывов: 2 656

An okay hotel

Примечание: Tripadvisor 3.0/5

richieh102018 Семьи - Реальные отзывы TripAdvisor

Booked the hotel as an ALL Accor silver member. Usually stay in Liverpool for home games but it’s full due to the grand National. Check in at the hotel was fine. Straight forward. family room, 156. No problems with the room however the warm water took 10 mins to come through. Wasn’t a problem for us but could be an issue for others. (Next morning it worked fine) At £175 a night this isn’t a cheap option for a hotel, so you wouldn’t expect to have to wait for the warm water so potentially be prepared for that. Especially if you have somewhere to be on a morning and waiting to shower. Went down to the restaurant at 5.45pm and was told that the restaurant was fully booked for the evening. No problems with this, we didn’t book ahead but it would have been nice to have been informed at check in. We ate in the bar instead and the menu is basically limited to a burger or a pizza after 6pm. Had the burger - it was ok. Not bad, not great but fine. Disappointed when 1/2 way through food to return to the bar to get a drink to hear somebody enquire about a table in the restaurant and for them to be told there was availability. There either is or there isn’t… either there was availability and I was given wrong info or the person who was due to return to the restaurant an hour or so later expecting to be seated is going to be in for a disappointment, later on the guy just showed up to the restaurant and - nope - turned away. Back to the bar for him and his mrs really doesn’t looked impressed. Talking about the bar I find it a little strange at this brand and chain of hotels to not have sky sports. Again not the end of the world but it’s what you’d expect from other similar priced hotels. At check in we were told there was a large group at the hotel who would be having breakfast at 8 so we might be better off going down for 9. Good to have the heads up but we need to be leaving just after 9 so we went down for breakfast at 8 and it was pretty dead. Breakfast was fine. Carpet looked a bit grubby around the buffet area to the right where people had clearly dropped food. Bit strange to have carpet in this area and not hard surface. Checkout was fine and straight forward. The hotel is ok, it’s perfectly fine but there isn’t really that thing that makes you think “I will definitely come back”. That’s not to say that I wouldn’t but it would be more so a case of returning if others in the area are full rather than it being first or second option.

Hi Richie, Thank you for taking time to share your feedback and thank you for telling us how your stay could have been improved. During your stay we had a group of 150 guests in house who dined together both for breakfast and dinner, I am sorry that this mean we were unable to offer a restaurant table. Thank you for your feedback regarding the restaurant carpet too, this was actually cleaned yesterday by a contractor and we have recently approved a change of flooring to counter exactly what you describe. As you will appreciate in a high traffic area such as this the carpet quickly becomes stained so we have opted to have this changed to prevent staining. I really hope that we are able to welcome you back in the future to offer a better than 'okay' stay. We all work really hard to offer a great guest experience so it is disappointing that this was not wholly your experience. Regards, Richard & all the team

Lovely people.

Примечание: Tripadvisor 5.0/5

catherinemdixon Реальные отзывы TripAdvisor

Great stay, the people absolutely make it. There were so many fantastic people working at the hotel there are too many to mention. Literally everyone we spoke to was super friendly and wanted to ensure we were having a great stay. I can’t recommend enough.

Hi Catherine, Thanks so much for sharing your positive feedback, I am so pleased your experience was a positive one and really hope we are able to welcome you back again soon. Regards, Richard & all the team

Good base from which to explore Chester and surrounding attractions.

Примечание: Tripadvisor 4.0/5

Trish P Friends getaway - Реальные отзывы TripAdvisor

Rooms clean but basic. Not much hanging or storage space. Staff friendly and helpful. Situated outside Chester centre but close to a park and ride from which there was a bus every 20 mins. Plenty parking at hotel. Breakfast good selection of hot and cold items.

Hi Trish, Thank you for reviewing your recent stay with us in Chester and thank you for telling us how it could have been improved too. I really hope we are able to welcome you back again in the future. Regards, Richard & all the team

New , clean , and decent

Примечание: Tripadvisor 5.0/5

ShaunUK1980 Реальные отзывы TripAdvisor

A brand new hotel so can’t really fault this place , it’s smart modern and in the summer would be a decent little break , the breakfast was a bit chaotic and bland but as a hotel chain it’s the normal expected brekkie, My negative is the parking charge £15 for a paying guest is a bit much ! And that’s if there is a space , it’s tiny , but all in all was nice

Hi Shaun, Thank you for sharing your feedback, I am so pleased you enjoyed your stay with us and thank you for telling us how your stay could have been improved. Parking is free for guests so long as you register your vehicle on arrival at reception. I really hope we are able to welcome you back again in the future. Regards, Richard & all the team

Lovely stay for a tired teacher who needed a break!

Примечание: Tripadvisor 5.0/5

janeo79 Реальные отзывы TripAdvisor

Biggest thank you to Sue on the reception team. Give this lady a pay rise!!! Couldn’t have done more for us. Lovely hotel with wonderful facilities. Would 100% stay again and have signed up for the Mercure club based on Sue and the teams service. Thank you for making our stay wonderful.

Hi Jane, Thanks so much for sharing your top scoring review. I am so pleased you enjoyed your experience and thank you for mentioning Sue, she is an absolute rock star isn't she. I really hope we are able to welcome you back again very soon. Regards, Richard & all the team

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Другие интернет-пользователи оценили наш отель

  • 602 Отзывов 9.3/10 Расположение
  • 1 486 Отзывов 5.7/10 Номер
  • 1 481 Отзывов 8.6/10 Сервис
  • 22 Отзывов 6.3/10 Интернет
  • 694 Отзывов 5.5/10 Комфорт
  • 650 Отзывов 6.1/10 Чистота
  • 627 Отзывов 8.4/10 Завтрак
  • 612 Отзывов 5.5/10 Еда

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