Mercure Chester Abbots Well Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 724

Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
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Mercure Chester Abbots Well Hotel - Image 4

Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Расположение отеля

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 724

Рейтинг TripAdvisor  3.5/5  Отзывов: 2 648

Recommendation and Appreciation for Mercure Abbots Well and it's staff

Примечание: Tripadvisor 5.0/5

aiden2745 Solo travel - Реальные отзывы TripAdvisor

I recently stayed at Mercure Abbots Well and had a wonderful experience. The room was clean and tidy, providing a comfortable and welcoming atmosphere throughout my stay. The staff were exceptionally friendly and accommodating, ensuring that I felt well taken care of during my visit. In particular, I was glad to see the maintenance manager, Kevin, checking the fire extinguishers in the gym. It was reassuring to witness such attention to safety and maintenance by a dedicated team member like Kevin. I've been coming here for many years, and I'm glad to see Kevin is still at the establishment. I would highly recommend Mercure Abbots Well for a pleasant and enjoyable stay.. Thank you to the staff for making my time there enjoyable.

Comfortable enough for 1 night

Примечание: Tripadvisor 3.0/5

Sarah9131 Реальные отзывы TripAdvisor

Our stay overall was okay. We stayed in a room near the stairs, not ideal, especially not with a young child. We could hear people coming and going of all hours, however as we’d been out all day we just wanted to get our head down so didn’t have chance to ask to be moved. We had requested a child’s cot which we got, but it was so hard and they had already put towels underneath as the mattress was so thin. A few pillows would have been better in honesty. We found a screw left on the floor from the pull out bed sofa we presumed, fortunately our young son hadn’t found it first. The bed was lovely and big, a nice mattress to our liking as well. Very much a shame we were disturbed by other hotel guests. Overall a decent stay, but somewhat dated and could do with a little spruce up. We struggled with the lighting in the room, it was either full blast lighting or nothing at all, again quite stressful with a young child trying to get to sleep. When leaving we weren’t asked how our stay was, or to have a lovely day etc. felt the receptionist could have done with a bit of training on how to meet and greet guests.

Hi Sarah, Thanks so much for taking time to share your feedback and thank you for telling us what could have been improved too. I am sorry that you were disturbed by other guests. Thank you for your feedback regarding the travel cot. We do not add an additional mattress and put them out as we purchased them, your feedback is really helpful and as a parent myself did make me think about how we could improve this. It is disappointing that you were not asked about your stay on check out, this clearly is a failing on our part. I really hope we are able to welcome you back again in the future to restore your faith in us. Regards, Richard & all the team

Welcomed back as if we were coming home.

Примечание: Tripadvisor 5.0/5

Ian F Реальные отзывы TripAdvisor

We have been visiting the Abbots Well for many years now and can honestly say it is truly worthy of a 5 star rating. The staff are all very welcoming, from reception to the bar and restaurant, the breakfasts and dinners are excellent and the rooms are kept immaculate by the housekeeping team. On arrival this year we found a "welcome back" card and gifts in our room, which was a lovely surprise. As long as we can keep making the journey, we will be back.

Hello Ian, Thanks so much for taking the time to share your positive review. It is lovely that you have been visiting the hotel for so many years and I hope we are able to continue to welcome you back for many more. Regards, Richard & all the team

Excessive car parking charges

Примечание: Tripadvisor 1.0/5

Malcolm D Реальные отзывы TripAdvisor

We had a meal on the 18th Feb 2024 at Mercure Chester Abbots Well Hotel and then received a £100 bill from their parking company for two hours parking. We looked at the pods behind the hotel on the following morning with a view to renting one and then received a further £100 bill from their parking company for 16 minutes parking. This makes £200 for under two and a half hours. Free parking is advertised for this hotel on several sites including trip advisor This is both misleading and excessive and we feel the hotel should dismiss them.

Hi Malcolm, Thank you for sharing your feedback. I am sorry that you disappointed to have received car parking charges. You are quite right that as a genuine user of the hotel the car park is free of charge, users just have to register their vehicle at the hotel or leisure club reception as noted on signs on entrance to the car park, throughout the carpark, on reception and in the hotel lounge. The hotel is able to cancel charges that have been erroneously sent. You feedback is very similar to another review we have received so presume from the same group, I have emailed your partner but received no further correspondence and as the information I requested has not been provided I cannot cancel the charges. I will resend the email today in order that we can get this solved for you. Regards, Richard & all the team

Great service

Примечание: Tripadvisor 5.0/5

Libby E Реальные отзывы TripAdvisor

I went in for a Sunday breakfast a couple weeks ago and was served by Howard, Gemma and Agi they were all super welcoming and very friendly, would definitely stay at this hotel again. All the food was perfectly cooked and the restaurant was very clean and looked up to date

Hi libbye786, Thanks so much for sharing your top scoring feedback, and thank you for specifically mentioning so many of the team, I know they will be delighted to have impacted your experience in such a positive way. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

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