Mercure Tunbridge Wells Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 1 003

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Описание

Особенности отеля

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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Расположение отеля

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Телефон
Факс +44 161 388 0915

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE MALLOWS

Недоговорная фотография

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 1 003

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 507

First night at the mercure

Примечание: Tripadvisor 5.0/5

Louis H Реальные отзывы TripAdvisor

Down here for work sadly… however Had a great first night at the hotel! A few issues during the night due to guests setting off fire alarms, however the staff were brilliant with the situation! The waiting staff and food were brilliant, Tom the bar man was very accommodating over the evening and kept us happy.

Dear louishH317ZI, Thank you for taking the time to share your feedback about your recent stay at Mercure Tunbridge Wells Hotel. While it's unfortunate that there were some disruptions during the night, we're pleased to hear that our staff handled the situation well and that you still had a great first night with us. We're glad to know that you enjoyed the service from our waiting staff and the delicious food, as well as Tom's excellent service at the bar. Your kind words mean a lot to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Kind regards John Mitchell Operations Manager

Tom. Great guy

Примечание: Tripadvisor 5.0/5

Ted M Реальные отзывы TripAdvisor

Bit of drama last night but woke up to a right turn around. Tom sorted everything out and made us feel relaxed.top man Very nice guy and very helpful acted calm and composed in a situation last night and dealt with it no problems. Top guy Big shoutout to Tom

Dear G725HEtedm, We greatly appreciate your feedback on your recent stay at Mercure Tunbridge Wells Hotel, and we're delighted to hear about your positive experience with Tom. It's wonderful to know that he was able to assist you during a challenging situation and make you feel relaxed and at ease. Tom truly embodies our commitment to excellent service and guest satisfaction. We'll be sure to pass along your kind words to him. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable stay. Kind regards John Mitchell Operations Manager

Great

Примечание: Tripadvisor 5.0/5

Simon B Реальные отзывы TripAdvisor

Great food in the restaurant. Room very clean. Staff very friendly. Friendly reception on arrival. Finn in the restaurant was very attentive as we're all the staff

Dear G2804GEsimonb, We're absolutely thrilled to hear that you had a great stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you enjoyed the food at our restaurant and found your room to be clean and comfortable. Our team takes great pride in providing excellent service, so it's wonderful to hear that you found them friendly and attentive, especially Finn in the restaurant. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. Kind regards John Mitchell Operations Manager

Our stay at Mercure Tunbridge Wells

Примечание: Tripadvisor 4.0/5

donnetinir Couples - Реальные отзывы TripAdvisor

We where very happy with our stay at Mercure Tunbridge Wells staff all very helpful just to mention some names Victoria at reception very bubbly and made us feel at home as soon as we've checked in , breakfast chef Linda no problems with any requests we had and also house keeping Roma And Lily And Kim super girls we definately stay again restaurant staff very accomodating .The room 122 could be looked at ,furniture all chipped and carpet broken, something you dont espect in a 4 stars hotel

Dear donnetinir, Thank you for sharing your experience of your recent stay at Mercure Tunbridge Wells Hotel. We're delighted to hear that you found our staff to be helpful and accommodating, and it's wonderful to know that Victoria, Linda, Roma, Lily, and Kim left a positive impression on you during your visit. I'll be sure to pass on your kind words to them, as I'm sure they'll be thrilled to hear about the impact they had on your stay. However, we apologize for the condition of room 122. Maintaining high standards of comfort and cleanliness is paramount to us, and we regret that the furniture and carpet did not meet your expectations. Please rest assured that we will address this issue promptly to ensure that all our rooms are in top-notch condition for our guests. We truly value your feedback as it helps us to continually improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, John Mitchell Operations Manager

Great service

Примечание: Tripadvisor 5.0/5

Dean W Реальные отзывы TripAdvisor

The hotel was very good and tidy overall all staff had very good customer service skills .tom was extremely helpful all round and very quick with service . Tom is a credit to the hotel . Tim from the restaurant was also very helpful and carterd for all needs

Dear H8823IDdeanw, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our hotel to be very good and tidy, and that all of our staff displayed excellent customer service skills. We're especially delighted to hear that Tom provided you with exceptional service and was quick to assist you with all your needs. We will make sure to pass on your kind words to him, as he is indeed a credit to our hotel. We're also glad that Tim from the restaurant was able to provide you with attentive service and cater to all your needs during your dining experience. Providing excellent service to our guests is something we take great pride in, and it's wonderful to hear that our team members exceeded your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Tunbridge Wells Hotel in the future. Thank you again for choosing to stay with us. Kind regards John Mitchell Operations Manager

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Другие интернет-пользователи оценили наш отель

  • 251 Отзывов 9.2/10 Расположение
  • 971 Отзывов 6.4/10 Номер
  • 1 004 Отзывов 8.6/10 Сервис
  • 8 Отзывов 7.6/10 Интернет
  • 585 Отзывов 6.2/10 Еда
  • 422 Отзывов 6.8/10 Чистота
  • 416 Отзывов 8.3/10 Завтрак
  • 244 Отзывов 4.5/10 Атмосфера

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