Mercure Лондон Паддингтон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 1 018

Гарантия
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Mercure Лондон Паддингтон - Image 1
Mercure Лондон Паддингтон - Image 2
Mercure Лондон Паддингтон - Image 3
Mercure Лондон Паддингтон - Image 4
144 Praed Street, Paddington, W2 1HU ЛОНДОН, Великобритания

Описание

Особенности отеля

  • Отель с сертификатом ALLSAFE от Clifton

  • Четыре конференц-зала вместимостью до 35 человек

  • Ресторан с меню в стиле традиционных бистро и круглосуточный фитнес-центр при отеле

  • Всего в двух минутах ходьбы от Гайд-Парка

  • Рядом с вокзалом Паддингтон, откуда можно за 15 минут доехать экспрессом до аэропорта Хитроу

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Расположение отеля

Mercure Лондон Паддингтон

144 Praed Street, Paddington
W2 1HU ЛОНДОН
Великобритания

GPS:51.516334, -0.174869

Телефон
Факс +44 20 7706 8800

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Трансфер
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

FRANKIE AND BENNY S

Ресторан Frankie & Benny's открыт с 7:00, чтобы все наши гости могли насладиться завтраком перед насыщенным днем, а также вкусным ужином вечером.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 1 018

Рейтинг TripAdvisor  3.5/5  Отзывов: 2 464

Truly awful, never again

Примечание: Tripadvisor 1.0/5

mmc50205 Реальные отзывы TripAdvisor

This is positively the nastiest hotel room I have used in many stays in London. Room 419 was squalid - the shower and TV do not work, its Tony window opens onto an internal tunnel of some kind, the aircon is broken. The room was not cleaned properly, and on one night a pillowcase appeared to be covered in blood or ketchup or something vile. I will do anything I can to avoid this hotel in the future, and have asked my work to make sure no one has to use this venue.

Dear Mmc50205, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations. We understand that the condition of Room 419 was not up to standard, with issues related to the shower, TV, air conditioning, and cleanliness. We sincerely apologize for these inconveniences and the discomfort they caused during your stay. The incident with the pillowcase is particularly concerning, and we assure you that this is not reflective of our usual standards. We have taken note of your feedback and will conduct a thorough investigation into these matters. We value your feedback and will do everything we can to rectify these issues. We hope that you will give us another chance to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Worse Stay

Примечание: Tripadvisor 1.0/5

554deepak Деловые путешественники - Реальные отзывы TripAdvisor

It was worse to stay in room which is smaller than average washroom, i paid them full and saw on net before booking. I also gave them instructions too but they gave me room which is lie store with no viee and bed like dormatory, i trusted brabd mercure and today my trust in brand goes for ever. I requested manager and front office guy too but no help. I even can breathe properly in room. Dont trust and dont stay without looking room. Room No 208 please view chart.

Dear 554Deepak, I am truly sorry to hear about your experience with room 208. We strive to provide our guests with the best possible service and accommodations, and it seems we fell short during your stay. Please know that the room you were allocated was the one you had booked. Due to the hotel being fully booked, we were unable to upgrade your room. We understand that the size and lack of view in room 208 did not meet your expectations, and for this, we sincerely apologize. We value your feedback and will take it into consideration as we continually work to improve our guest experience. We hope that despite this experience, you will give us another chance to serve you better in the future. Kind Regards, Imed Chikhaoui

“The Hotel from Hell”

Примечание: Tripadvisor 1.0/5

ekasith Реальные отзывы TripAdvisor

Run away from this hotel. This is the hotel from hell. Nothing in this hotel is functional including the human. ถึงคนไทยทุกคนครับ รร. นี้ เป็น รร. ที่แย่มากที่สุดเท่าที่เคยไปพักมา ทำเลดีมาก แต่ทุกอย่างใน รร. ใช้งานไม่ได้ ลิฟท์ แอร์ รวมทั้ง พนง ใน รร. ขอแนะนำให้หลีกเลี่ยงครับ

Dear Ekasith, We have noted your feedback and would like to clarify a few points. Upon your check-in, when you expressed dissatisfaction with the room, we offered a full refund. Our records indicate that you did not stay with us following this interaction. Our staff is committed to providing the best service possible, and we believe they deserve respect and appreciation for their efforts. We do not condone any form of insult towards them. We understand that everyone is entitled to their opinion, and we respect your right to express yours. However, we believe that our hotel and staff strive to provide a positive experience for all our guests. Kind Regards, Imed Chikhaoui

This place is a hellhole

Примечание: Tripadvisor 1.0/5

cornwall100 Реальные отзывы TripAdvisor

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

Compact and comfortable

Примечание: Tripadvisor 4.0/5

Esme_Weatherwax Friends getaway - Реальные отзывы TripAdvisor

We booked a couple of small doubles last minute as a stopover on the way to Heathrow. I was pleasantly surprised by the room which had everything it needed, plus some lovely complementary touches. The bed was very comfy. Great location and the lady on reception was lovely. I wouldn’t take a small double for more than a couple of nights though. Overall 3.5 stars but I’ve rounded it up!

Dear Esme_Waetherwax, Thank you for your thoughtful review. We’re delighted to hear that you found our rooms to be compact and comfortable, and that you appreciated the complementary touches. Your kind words about our staff and location are greatly appreciated. We understand that you found the small double room to be a bit tight for a longer stay. Your feedback is invaluable to us as we strive to improve our guest experience. Thank you for rounding up your rating to 4 stars. We hope to have the opportunity to welcome you back in the future, perhaps in one of our larger rooms. Kind Regards, Imed Chikhaoui

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 000 Отзывов 9.5/10 Расположение
  • 1 386 Отзывов 4.4/10 Номер
  • 888 Отзывов 7.6/10 Сервис
  • 15 Отзывов 8.1/10 Интернет
  • 970 Отзывов 2.2/10 Комфорт
  • 363 Отзывов 5.7/10 Чистота
  • 307 Отзывов 6.5/10 Соотношение цены и качества
  • 258 Отзывов 2.6/10 Удобства

В сотрудничестве с Trustyou

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