Mercure Ханой Вокзал 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 421

Гарантия
лучшей цены
Mercure Ханой Вокзал - Image 1
Mercure Ханой Вокзал - Image 2
Mercure Ханой Вокзал - Image 3
Mercure Ханой Вокзал - Image 4
94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 ХАНОЙ, Вьетнам

Описание

Особенности отеля

  • Изысканный ресторан-брассерия, где подают блюда французской и вьетнамской кухни

  • «Бизнес-центр, услуги ксерокопирования и печати»

  • Бесплатный WIFI и круглосуточное обслуживание в номере

  • Отель расположен в 20 мин от ж/д вокзала

  • «Четырехзвездочный отель со всеми удобствами»

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Расположение отеля

Mercure Ханой Вокзал

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 ХАНОЙ
Вьетнам

GPS:21.026066, 105.841901

Телефон
Факс +84 24 3944 8317

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 421

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 418

Сертификат качества 2023

Excellent soundproofing, double set of windows that worked.

Примечание: Tripadvisor 4.0/5

Shane S Реальные отзывы TripAdvisor

We were upgraded due to our Accor membership and enjoyed a large spacious room with late checkout. The bed was very comfortable, and the 8th floor looked like it had been freshly renovated. We walked our bags from the hotel (about 300m) to the train station to take the overnight luxury train to Sapa ( horrendous, see my separate review). We only stayed one night and would stay again if in the area.

Fantastic!

Примечание: Tripadvisor 5.0/5

gersonn978 Реальные отзывы TripAdvisor

The Mercury Hotel in Vietnam exceeded all my expectations! The location was absolutely perfect, offering easy access to all the must-see attractions. What truly made my stay exceptional was the incredibly attentive and friendly staff. They went above and beyond to ensure I had everything I needed, making me feel truly welcome. I can't wait to visit again!

Lots of singular reviews, I’d be wary….

Примечание: Tripadvisor 2.0/5

Lazylemon Couples - Реальные отзывы TripAdvisor

Booked through British Airways as one of their Chosen accommodation places . I think it must have been a while since they were quality checked . We tried to up grade on BA ‘s web pages and also on the hotel’s site but could not find a way to do this . Our Daughter joined us for a few days and couldn’t even get her self a room on the hotels site , on arrival , we found plenty of rooms available but the up grade price was collosial . And There was plenty of rooms our daughter could have had , she booked in around the corner , to be near to us . Any way , slept reasonably well and just used the hotel as a quick stop over in the city. We Dined out . Lobby bar was the Usual hotel cut , service charge for 2 of the most frothy small beers made the total very expensive. Door jockeys had a smile , and had great local knowledge. Would we stay again .. No Handy for the train Station. Sum of the parts didn’t add up for us .

Dear Lazylemon, Thank you for taking the time to provide feedback on your stay at Mercure Hanoi La Gare. We are sorry to hear that some areas of your stay did not meet your expectations. We understand how important it is for guests to have an enjoyable stay with us; therefore, we take all feedback seriously and will continue working hard towards ensuring all guest experiences meet or exceed expectations going forward. Again, thank you for sharing your valuable feedback with us and we hope this experience has not deterred you from considering future stays with us at Mercure Hanoi La Gare. Best Regards, Nga Vo (Ms.) Front Office Manager

Exceptional staff and lovely hotel

Примечание: Tripadvisor 5.0/5

hasans86 Реальные отзывы TripAdvisor

Lovely hotel and excellent staff throughout the Hanoi hotel. Thank you to all the helpful staff at breakfast, and in particular, all thr Reception staff, Bach, Ly, Thao, Minh, Daf, Ngyay Nhoc, as well front door Haan and Nang. The team were so freindly and helpful. Bach in particular with his great knowledge of the city was always able to advise on the best spots and places to go. My biggest regret was not being able to tip the key staff as I ran out of enough currency on the last day!

Dear hasans86, Thank you so much for taking the time to share your positive experience with us at Mercure Hanoi la Gare. We are very pleased you had a great stay and found our service to be friendly and helpful, especially our team members. We strive to make our guests’ visits enjoyable and memorable, and it’s wonderful to see that we achieved that with your stay. We look forward to welcoming you back in the near future. Nga Vo (Ms.) Front Office Manager

Okay for tourists but not for a business trip

Примечание: Tripadvisor 2.0/5

745nicd Деловые путешественники - Реальные отзывы TripAdvisor

Had to stay here for work as the me the grand was full. Positives first - good location and the ladies at breakfast looked after me very well Negatives - tried to check in at 1530 after 24 hours travel. The reception tell me I cannot have my room as the previous customers have a late check out and I will not be able to get in until 1900 at the earliest. Reception tell me they informed the agent, spoke to the agent and no one told them. The key card kept unpairing. Conclusion - it’s fine as a tourist but no good for work and to rest

Dear Nic D, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 207 Отзывов 9.5/10 Расположение
  • 262 Отзывов 7.8/10 Номер
  • 395 Отзывов 9.5/10 Сервис
  • 10 Отзывов 8/10 Интернет
  • 131 Отзывов 9.4/10 Чистота
  • 121 Отзывов 8.4/10 Завтрак
  • 110 Отзывов 5.9/10 Комфорт
  • 40 Отзывов 3.9/10 Удобства

В сотрудничестве с Trustyou

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