ibis Касабланка Сити Центр 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 613

Гарантия
лучшей цены
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Angle Zaid Ou Hmad -, Rue Sidi Belyout, 20190 КАСАБЛАНКА, Марокко

Описание

Особенности отеля

  • Любители шопинга оценят близость ТЦ Morocco Mall и Anfa Place (20 минут от отеля).

  • Хотите повеселиться? Район Айн-Диаб с барами, ресторанами и пабами — всего в 10 минутах.

  • Всего 5 минут на машине, и вы сможете увидеть крупнейшую мечеть Марокко — мечеть Хассана II.

  • Всего в 5 минутах от отеля находится сердце Касабланки — древний квартал медины.

  • Исследуй город: трамвайная остановка находится в 5 минутах от отеля.

Наши номера

Расположение отеля

ibis Касабланка Сити Центр

Angle Zaid Ou Hmad -, Rue Sidi Belyout
20190 КАСАБЛАНКА
Марокко

GPS:33.598, -7.6125

Телефон
Факс +212 5224-66561

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
Рядом с отелем
  • Парковка

BAR

Гостей ждут вкуснейшие блюда и напитки, а также идеальные условия для деловой встречи и отдыха

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 613

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 297

Ibis Casablanca poor customer service

Примечание: Tripadvisor 2.0/5

Fran C Реальные отзывы TripAdvisor

Poor customer service from the staff on the front desk. The staff were not welcoming to us and one of them has a particularly arrogant manner. There was an issue regarding our booking which had been paid for in full by our travel agent in advance. The member of staff refused to accept this despite us having emails and vouchers to prove it. We had to call the UK office of Trailfinders who resent the confirmation. No apology from the staff. It might be a budget hotel, but that is no reason for the poor attitude of the staff on the front desk. Wouldn't stay there again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very average

Примечание: Tripadvisor 3.0/5

VladMI Реальные отзывы TripAdvisor

I stayed 4 nights in standard room. My room was on the 12th floor facing Casa Port station side. It was not my first time in Ibis property, but I found this particular hotel to be very average. It is good for 1-2 nights short stay but not for longer. Things I liked: The location is very convenient. Literally across the street from Casa Port train station. An easy 15 min walk to the United Nations plaza or to medina. Shower worked as expected, with an adequate water pressure and enough hot water. Things I did not like: The hotel is very noisy. There is a constant noise from the street, despite my room being on the 12th floor. Cars honking, people talking in loud voices at night, dogs barking, etc. If you want to have a quiet night sleep, forget about it. Wi-Fi is very sporadic. Breakfast is average. There are some choices but food is cold. Front desk people need to get a training on how to smile more and be more welcoming. Breakfast people and housekeeping are nice and friendly though. If you want to have food/drinks in the hotel keep in mind that it is very overpriced. 30 dirhams for a cup of espresso out of the espresso machine is a way too much by Casablanca standards. The front desk charged my card in dollars instead of dirhams using their own conversion rate without even asking me. Anywhere I travel, I am always asked. No exceptions. 3 stars by TA standards. I would not stay here again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very unpleasant experience

Примечание: Tripadvisor 1.0/5

Carla C Couples - Реальные отзывы TripAdvisor

A very unpleasant experience! We had a couple of coffees at the bar and asked to be charged to the room. Soon after, the barman followed us to the elevator, asking to be paid. Again we asked to charge to the room. We went to dinner, and when we came back, the Batman again followed us and asked again to be paid. We paid to avoid any more hassle, but when we reached the room, both our key cards were deactivated (the clerk didn’t apologize and just said it was a coincidence that 2 cards kept by different people were accidentally deactivated at the same time). Very unpleasant and we will not be coming back.

Dear Carla, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad Experience in Ibis Casablanca City Center

Примечание: Tripadvisor 1.0/5

Rabbi N Реальные отзывы TripAdvisor

They have a very bad service. Front desk discriminate Asians. They didn't treat us well here unlike when they handle other nations. Front desk is the worst. Knowing that Moroccan to be friendly, here is far worst. Though they have good rooms but very bad service.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

I don’t want to be rude, but …..

Примечание: Tripadvisor 1.0/5

246lailag Couples - Реальные отзывы TripAdvisor

Well….. very confused staff, reluctant to relate to the word “service”. The room smelled of old ashtray and mould. It really needed fresh air!! and immense effort in cleaningWe had dinner and breakfast and even though they had tried, it never really turned out the right way. Even the elevators didn’t cooperate On the good side: it very close to the station and there is a local shopping area nearby, as well as a Starbucks and McD

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 412 Отзывов 9.1/10 Расположение
  • 563 Отзывов 3.8/10 Номер
  • 531 Отзывов 6.3/10 Сервис
  • 13 Отзывов 7.6/10 Интернет
  • 286 Отзывов 4.2/10 Чистота
  • 242 Отзывов 2.7/10 Комфорт
  • 196 Отзывов 5/10 Завтрак
  • 107 Отзывов 4/10 Еда

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