ibis Brighton City Centre - Station 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 860

Гарантия
лучшей цены
ibis Brighton City Centre - Station - Image 1
ibis Brighton City Centre - Station - Image 2
ibis Brighton City Centre - Station - Image 3
ibis Brighton City Centre - Station - Image 4
88-92 QUEENS ROAD, East Sussex, BN1 3XE BRIGHTON, United Kingdom

Описание

Особенности отеля

  • An ALLSAFE certified hotel

  • Central location, with plenty of nearby transport links

  • Just a short ten minute walk to the historic Brighton Beach

  • Hotel Bar & Restaurant with international cuisine

  • Pet-friendly hotel, with on-site facilities

Наши номера

Расположение отеля

ibis Brighton City Centre - Station

88-92 QUEENS ROAD, East Sussex
BN1 3XE BRIGHTON
United Kingdom

GPS:50.827802, -0.141454

Телефон
Факс +44 1273 774997

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 860

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 319

Сертификат качества 2024

Rip off and bad customer service

Примечание: Tripadvisor 1.0/5

W8822RIjaker Реальные отзывы TripAdvisor

An awful place with no customer service skills and a worse hotel experience than a hotel inspector related one. Asked to have cancelled as the advertised rooms don't accommodate the right amount of people and they just claimed sorry have your money now, so bugger off. Never will go anywhere near them again and as for booking.com a joke as well. Credit card was used so therfore will be raising a dispute. Terrible avoid better places to stay that don't rip you off.

Dear Jake, Thank you for providing us with your feedback. We are sorry to learn about your experience and the dissatisfaction you encountered. It is important to note that any form of disrespect towards our team members and any threats made will not be accepted, which is why your request was declined. We take all feedback seriously and aim to handle any concerns promptly and professionally. Regarding the room accommodation matter and the customer service experience, we regret for any inconvenience caused. We prioritize transparency and strive to provide accurate information to our guests, encouraging them to carefully review the terms and conditions. We are dedicated to addressing any raised concerns and working towards a resolution. Your feedback holds significance for us, and we value the opportunity to enhance our services. Kind regards, Ana Duty Manager

Always a good stay

Примечание: Tripadvisor 5.0/5

Trip02075894237 Solo travel - Реальные отзывы TripAdvisor

Always a good stay. Arrived to a welcoming Reception. The rooms are very clean (806) and had a nice view of Brighton . Slept well and bed very comfy. Ibis is very handy to The Train Station in fact minute away , literally. Very Professionally ran and the Breakfast at £12 is very worth it! I’d reccommend a stay here as it’s easy to the Sea front and of course The Lanes. Thank you to a wonderful staff

Dear Michael, Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay, found our rooms clean and comfortable, and appreciated our convenient location near the train station. Our team strives to provide a welcoming and professional service to all our guests. It's great to know that you had a good night's sleep and enjoyed the breakfast. We look forward to welcoming you back on your next visit to Brighton. Best regards, Ana ibis Brighton City Centre - Station

Turned away without a reasonable clause.

Примечание: Tripadvisor 1.0/5

Honestbear Реальные отзывы TripAdvisor

If I could give 0 stars I would. My daughters booked into stay at this hotel age 23 and 17 they were turned away because my daughter is 17! The website clearly states under 18 be accompanied by an adult which she was. This hotel left my daughters stranded with nowhere to stay clearly they don’t think about the safety of customers in a busy city. Disgusting customer service with no empathy towards a difficult situation which the staff put my daughters in.

Dear Claire, Thank you for sharing your feedback with us. We understand the frustration and concern this situation has caused, and we regret any miscommunication or misunderstanding that led to this unfortunate experience. Our policy regarding guests under the age of 18 checking in requires them to be accompanied by a parent or official guardian, as stated on our website. While we strive to ensure the safety and well-being of all our guests, we are sorry if the enforcement of this policy resulted in your daughters being turned away. Thank you for bringing this matter to our attention. Kind regards, Ana

Uncomfortable noisy and unhygienic breakfast

Примечание: Tripadvisor 2.0/5

G7722SSsusand Реальные отзывы TripAdvisor

Mattresses are bizarrely thin so the fitted under sheets don’t fit which makes beds really uncomfortable. A lot of noise at night as students etc seem to party from dusk til dawn on that street. Breakfast inedible as luke warm which is highly dangerous from a bacterial point of view. Will not return.

Dear Stephen, Thank you for sharing your feedback from your recent stay with us. We have noted your concerns regarding the environment, as well as the issues you experienced during breakfast. We regret any inconvenience you faced due to the thin mattresses and the noise disturbances from the surrounding area. We appreciate your feedback on the breakfast quality and temperature, and we will address these issues with our team to ensure improvements are made. For any future stays, we recommend informing the reception team of any inconveniences during your stay so that our staff can address them promptly and make your experience more comfortable while you are still at the hotel. We value your feedback and will strive to enhance our services to provide a better experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an improved stay that meets your expectations. Warm regards, Ana ibis Brighton City Centre - Station

A very pleasant stay at the IBIS

Примечание: Tripadvisor 5.0/5

Charlottetravel Couples - Реальные отзывы TripAdvisor

Had a wonderful two night stay at the IBIS Hotel in Brighton for the Marathon weekend. I cannot thank the staff enough for such a pleasant trip. What really impressed me was the level of customer service the staff provided, they were very accommodating, especially for myself and other runners running the Marathon that weekend. Whatever i required never appeared a problem for the staff. I am very grateful.  At reception there was a sign confirming that breakfast is available earlier for marathon runners, and a complimentary drink is given to all runners who complete it. A very nice touch!! Our room was located on the second floor, it was a decent size, basic but nice and clean, shower was powerful and the beds were comfortable. Air con is available in the room. Lifts and stairs are both an option to access other floors. The Ibis is located right outside Brighton train station within the city centre, a perfect location if you want to explore the city on foot or via public transport. There is plenty of shops and restaurants around the hotel. There is parking available round the corner to the hotel, approximately 5 minute walk away. Its worth contacting the hotel as I believe they offer a discount for parking. We paid for breakfast at the hotel, there was a really nice selection of hot and cold food items and juices, all neatly presented. Staff were again, very helpful if ever you required something. We really enjoyed the breakfast. Overall we were very happy with our stay and would certainly return. Thank you.

Dear Charlotte, Thank you for sharing your wonderful experience at IBIS Brighton City Centre - Station during the Marathon weekend. We are delighted to hear that you found our staff accommodating and enjoyed the level of customer service provided. We are glad you appreciated the special touches for the runners, such as the early breakfast and complimentary drink upon completion of the Marathon. It's fantastic to know that you found your room comfortable, with a powerful shower and clean amenities. We are pleased that the hotel's central location near Brighton train station and its proximity to shops and restaurants added to the convenience of your stay. Regarding parking, we do offer a discount, and we recommend contacting us directly for more information. We are thrilled that you enjoyed the breakfast selection and that our staff were helpful throughout your stay. Your kind words mean a lot to us, and we look forward to welcoming you back in the future. Thank you once again for choosing IBIS Brighton City Centre - Station. Warm regards, Ana IBIS Brighton City Centre - Station

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Другие интернет-пользователи оценили наш отель

  • 1 629 Отзывов 9.8/10 Расположение
  • 1 892 Отзывов 6.7/10 Номер
  • 1 718 Отзывов 9.2/10 Сервис
  • 22 Отзывов 8.7/10 Интернет
  • 983 Отзывов 6.5/10 Чистота
  • 715 Отзывов 8/10 Завтрак
  • 5 Отзывов 0/10 Бассейн

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