Novotel Suites Вена Сити Дунай 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 022

Гарантия
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Radingerstrasse 2, 1020 ВЕНА, Австрия

Описание

Особенности отеля

  • Просторные люксы (30 м²)

  • Завтрак на уютной террасе с видом на зелень

  • Дети до 16 лет проживают в номере с родителями бесплатно

  • До центра города можно быстро доехать на метро, а до Пратера - дойти за пару минут

  • Круглосуточный магазин-бар деликатесов

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Расположение отеля

Novotel Suites Вена Сити Дунай

Radingerstrasse 2
1020 ВЕНА
Австрия

GPS:48.224321, 16.398868

Телефон
Факс +43 1 24588188

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Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

BAR

Удобно устроившись в кресле, вы сможете отправиться в виртуальное путешествие по пяти континентам.Выбор из 65 разных напитков удачно дополнит ваш путевой дневник.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 022

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 129

Сертификат качества 2023

Spacious modern rooms but underwhelming staff and food

Примечание: Tripadvisor 3.0/5

SK1212000 Деловые путешественники - Реальные отзывы TripAdvisor

flabbergasted by this place and doubt i will ever return. First, just as i arrived all the elevators went out of commission and assigned a room on the 7th floor. No proper update provided on when they would be fixed and went from in the next hour to later that night to now it’s next week! LOL. Happy to get some more daily steps in but the apathy from the staff is frustrating. No effort made to accommodate guests in any way. And really? a supposed 4 star hotel in the center of vienna with 9 floors can’t have a working elevator for more than a week? Looks like they also had a cable and phone outage (or may be i am the only one that flagged, i don’t know) and when i mentioned to the front desk twice, they didn’t know why or do anything about it 🤷‍♂️ But front desk agent offered free breakfast for the last three days of my stay when i mentioned things were still not working the following day. The phone still doesn’t work and also no instructions anywhere on how to reach the front desk or any other part of the hotel. Next, quite the underwhelming breakfast. fairly small selection which is fine but stale croissants and rolls are certianly a let down when visiting Austria :( Lastly, is it normal for a 4 star international hotel chain in Vienna to have just BBC news as the only english speaking TV channel available but 8 Arabic channels across news, sports, entertainment?

Location couldn’t be better. Great rooms

Примечание: Tripadvisor 5.0/5

FilipposCy Семьи - Реальные отзывы TripAdvisor

Location couldn’t be better. It was near the metro station on the red line, with an amazing connection to all important sites in the centre and beyond. Rooms were very comfortable and clean when we first walked in, but during our 5 days stay the in between cleaning was not the best.

Отличный сервис и расположение

Примечание: отзывы клиентов 5.0/5

Taisiya Деловые путешественники - Проверенные отзывы - ALL

Высокий уровень сервиса, чистота и комфорт в номерах, рядом метро, парк

Уважаемая Таисия, мы благодарим Вас за отзыв о пребывании в Novotel Suites Wien City Donau. Мы рады, что Вы высоко оценили уровень нашего сервиса и чистоту наших номеров. Ваше признание наших усилий по устойчивому развитию также очень важно для нас, так как мы стремимся к экологически ответственному подходу во всех аспектах нашего обслуживания. Наше расположение вблизи метро и парка действительно позволяет гостям насладиться удобством и красотой Вены, и мы рады, что это обеспечило дополнительное удовлетворение от Вашего пребывания у нас. Наличие метрополитена всего в 100 метрах от отеля действительно облегчает посещение центра города и других достопримечательностей. Ваш положительный отзыв о программе лояльности ALL - Accor Live Limitless также очень ценен, и мы рады, что Вы являетесь членом нашего глобального сообщества. Мы надеемся приветствовать Вас снова. С уважением, Markus Koller, Cluster General Manager

Great place and excellent hospitality

Примечание: Tripadvisor 5.0/5

Rajeevkeswani Реальные отзывы TripAdvisor

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to learn that you found our place excellent for a family stay and that the proximity to the U1 metro added convenience to your visit. We're glad that the spaciousness of our suites, along with the well-appointed kitchenette, met your travel needs effectively. Our team takes great pride in delivering outstanding service, and your acknowledgment of their courteous and polite demeanor is much appreciated. We also strive to maintain a high standard of cleanliness, so your praise of our housekeeping team is especially gratifying. Guests often tell us how much they value the serene atmosphere of our neighborhood, as well as the nearby shopping options like Spar and Billa, and it's pleasing to hear that these aspects contributed positively to your experience. Your strong recommendation to other family travelers is the best compliment we could hope for. At Novotel Suites Wien City Donau, guest satisfaction is our utmost priority, and knowing you're considering us for future stays reinforces our commitment to excellence. We look forward to welcoming you back. Kind regards, Markus Koller, Cluster General Manager

AVOID THIS HOTEL AT ALL COSTS

Примечание: Tripadvisor 1.0/5

Shashank G Реальные отзывы TripAdvisor

AVOID THIS HOTEL AT ALL COSTS: A Dantean Inferno Disguised as Hospitality If you're looking for a relaxing getaway, look elsewhere. This hotel is a nightmare disguised as a hospitality establishment. My stay was a masterclass in misery, thanks to a broken air conditioner and a front desk staff with the warmth of a glacier. Room of Fire: The advertised "climate-controlled comfort" was a cruel joke. The in-room thermostat was a decorative relic, with no effect on the temperature. I spent the night sweating like a gladiator in a sauna, tossing between thin sheets and a lumpy pillow. Complaining to the front desk was like talking to a brick wall. Their response was to open the window which was so unsafe. A Final Word: Unless you enjoy resembling a shriveled prune or relish being treated with the respect of a houseplant, avoid this hotel like the plague. There are better places to spend your hard-earned money (and sweat it all out). Rating: 0 out of 5 stars. Would rather sleep in a cardboard box. P.S. If you're the manager reading this, a word of advice: Train your staff and fix your air conditioners. Discomfort and apathy are a terrible combination for a hotel.

Dear Shashank, Thank you for the time taken to share your feedback with us. We are truly disheartened to hear that we are obviously not according to your personal taste and expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it saddens us to learn that we are unable to do so in your case. Regarding the climate control in your suite, we regret to hear that the air conditioning did not function due to reasons beyond our influence. While our team is trained to perform well in various fields, I am afraid that being a HVAC engineer is none of them. Unfortunately a technical breakdown can occur even all possible preventive maintenances and regular checks on the system are done and well documented. In such exceptional cases we do depend on the help of external experts in charge of the system. I am sure you do understand that they are doing their utmost to address the situation asap - yet an immediate fix is not always possible. If you could share a bit more details about your concerns about the safety of our windows which can be tilted instead of fully opened, I would be deeply grateful. We take all feedback seriously and continuously strive to improve our services. We value your comments as they assist us in our ongoing efforts to enhance our guest's experience. Our dedicated team is always on hand to assist our guests and ensure their comfort, and we apologize if we fell short of demonstrating this during your visit. I do hope that you will find some alternative accommodation to better fit your expectations in the future. Kind regards, Markus Koller, Cluster General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 268 Отзывов 9.2/10 Расположение
  • 1 546 Отзывов 8.6/10 Номер
  • 935 Отзывов 7.8/10 Сервис
  • 28 Отзывов 8.2/10 Интернет
  • 1 012 Отзывов 8.6/10 Комфорт
  • 745 Отзывов 7.1/10 Завтрак
  • 692 Отзывов 8.4/10 Чистота
  • 281 Отзывов 5.4/10 Соотношение цены и качества

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