Grand Mercure Brasilia Eixo Monumental 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 4 551

Гарантия
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Grand Mercure Brasilia Eixo Monumental - Image 1
Grand Mercure Brasilia Eixo Monumental - Image 2
Grand Mercure Brasilia Eixo Monumental - Image 3
Grand Mercure Brasilia Eixo Monumental - Image 4
Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 BRASÍLIA, Brazil

Описание

Особенности отеля

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

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Расположение отеля

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Телефон
Факс +55 61 3424-2001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 4 551

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 380

Сертификат качества 2024

Business Travel

Примечание: Tripadvisor 5.0/5

Sanchiro Деловые путешественники - Реальные отзывы TripAdvisor

This hotel is my preferred one because of the service and room quality. The reception is very kind and the checkin is always a good experience today Cesar help me a lot with a quick and clear process. The checkout is also a good experience with a good staff.

Dear Mr. Sanchiro, Thank you for sharing your feedback with us. We are extremely pleased to learn that Grand Mercure is your choice due to our service and accommodations. It is a pleasure to receive compliments about the kindness of our reception team. We hope to continue being your choice in Brasília and look forward to your next visit. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Good location but very noisy

Примечание: Tripadvisor 3.0/5

ClubGGG Деловые путешественники - Реальные отзывы TripAdvisor

The hotel is definitely ageing: although the interior decor is fine, you can tell as soon as you are in the lift, cracking, moving brutally and making noise. The room by itself was nice with a decent size bathroom but without any amenities like nail file or toothpaste provided. The balcony door did not lock properly so you could hear fairly well the noise from the street, day and night. No sound proof door so you can hear loudly the bell from the lift, people walking and discussion in the corridor to or from their rooms etc We had to sleep with earplugs, never a pleasure. Staff was nice and available, with a smile, and this was pleasant even when not sharing the same language, there is a good attitude. Need to be modernized otherwise I am afraid we won't be back.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your compliments on our staff's friendly and helpful attitude. It's unfortunate to hear about the noise disturbances and other inconveniences you experienced during your stay. We apologize for the issues with the aging infrastructure, the noise from the lift, and the balcony door. Your comments are valuable, and we take them seriously. Rest assured, we will address these concerns promptly to enhance the overall experience for our guests. We understand the importance of a peaceful stay and regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back with improvements in the near future. Best regards, Mariana Ferreira Supervisora de Guest Experience Grand Mercure Brasília

Maria is THE BEST!!!

Примечание: Tripadvisor 5.0/5

Tour01189092342 Деловые путешественники - Реальные отзывы TripAdvisor

The hotel is very nice but the highlight of my was my waitress at the hotel’s restuarant, Maria, who was exceptional! What a delightful person! Food was good but the service exceeded all expectations! Her English is excellent and her personality was warm and engaging making the whole experience the best!

Dear Guest, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay, and we truly appreciate your kind words about Maria. She is indeed an exceptional member of our team, and we are delighted that she made your dining experience memorable. Your compliments will be shared with her, and we look forward to welcoming you back for another outstanding stay at the Grand Mercure Brasília. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

Good overall

Примечание: Tripadvisor 4.0/5

Cheryl G Реальные отзывы TripAdvisor

The hotel was good, we were moved from room which wasnt a pleasant experience but personnel was really polite and kind. Camacho was so helpfull to us, he was the only spanish speaker which made our stay easier.

Dear Guest, Thank you for your feedback. We are glad to hear that, although you were moved from your room, our staff was polite and kind. We appreciate your recognition of Camacho's helpfulness, especially as a Spanish speaker, which made your stay more comfortable. Your comments will be shared with our team, and we hope to have the opportunity to welcome you back to the Grand Mercure Brasília in the future. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

Nice hotel!

Примечание: Tripadvisor 5.0/5

charlesoO3421CY Реальные отзывы TripAdvisor

Great customer service with an agent who allowed me to check out late with no extra fee. Super clean room. Perfect location that's close to shopping center across the street and the city park. Loved the rooftop pool and bar with nice views of the city.

Dear Mr. Charles, Thank you so much for taking the time to share your wonderful experience at Grand Mercure Brasília! We truly appreciate your kind words and positive feedback. We are thrilled to hear that you enjoyed your stay with us, especially our exceptional customer service. Our team takes great pride in going above and beyond to ensure our guests have a memorable and comfortable stay. It's fantastic to know that our agent accommodated your late check-out request without any additional charges. We're also delighted that you found your room to be super clean and comfortable. Our dedicated housekeeping team works diligently to maintain the highest standards of cleanliness and hygiene throughout the hotel. Once again, thank you for your fantastic review. We can't wait to welcome you back to Grand Mercure Brasília for another memorable experience! Best Regards, David Clerisson Supervisor de Guest Experience Grand Mercure Brasília

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Другие интернет-пользователи оценили наш отель

  • 849 Отзывов 9.5/10 Расположение
  • 1 769 Отзывов 7/10 Номер
  • 1 912 Отзывов 8.8/10 Сервис
  • 86 Отзывов 3.4/10 Интернет
  • 906 Отзывов 8.3/10 Завтрак
  • 564 Отзывов 7.3/10 Чистота
  • 349 Отзывов 3.9/10 Соотношение цены и качества
  • 125 Отзывов 2.6/10 Велнес-зона

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