Sofitel Марракеш Лаунж & Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 916

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Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Спальни и люксы с видом на Атласские горы, бассейны или сады

  • Беспл. доступ в So Lounge для постояльцев отеля, кроме выходных и вечеров с мероприятиями

  • Открытая зона: сады, риады и кровати вокруг бассейнов, обслуживание у бассейнов

  • Детский люкс и детский бассейн для наших юных гостей от 4 до 12 лет.

  • В 15 минутах от аэропорта, 10 минутах от площади Джемаа-эль-Фна и современного города

Наши номера

Расположение отеля

Sofitel Марракеш Лаунж & Спа

Rue Harroun Errachid, Quartier de l hivernage
40000 МАРРАКЕШ
Марокко

GPS:31.62175, -8.002805

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 916

Рейтинг TripAdvisor  4.5/5  Отзывов: 5 333

They stole our jewellery! Spent almost 4000£ in a hotel and we had the worst experience on a holiday ever!

Примечание: Tripadvisor 1.0/5

engliman Семьи - Реальные отзывы TripAdvisor

They stole our jewellerys !! We went to this hotel for 1 week as a family spent almost 4000£ just for the hotel which btw has only breakfaat included nothing else! Also be careful when going to this hotel as they may steal your jewellerys! But we saw the photos and the reviews and since we are also content creators we decided to go here .when we went there the umbrellas of the swiming pool as shown on the advertisment were completley different colour and not vibrant at all! most of the images as shown on the website were not in reality ... the hotel said “we are under construction “ and we have removed lots of things.. ! But they still charging a lot for that hotel! there was dirt all over the pool since the constructions were continued during the day with loud noises as all the guests were relaxing on the kids swimming pool instead of the main swimming pool as that one was super cold and the kids one was heated and was overloaded with people! Anyway service at the swimming pool was so slow and no one paid attention at all! Every time we ordered something would come 2h later! the staff everywhere were careless..! The only people who were doing a good job were the ones holding the entrace doors.. It felt like 3 star hotel not 5* at all!! No entertainments like on other resorts or holidays where hotels keep their gusts entertained this hotel had nothing! Not even music played on the background on swimming pool or anywhere only silence and we were hearing construction all the time! We also travel around the world all the time and visited the best hotels and always was really good. None of our stuff were ever stolen! Anyway besides all this bad experience we also got stolen on our room lots of gold jewellerys!! we were so sad and we told the manager about it! Most of those things were engagement gifts! She suggested to go to the police station and report it as we did! I spent the day reporting at the police station and they came to investigate at the hotel.. But none of the staff were actually doing much about it… we let that go although the amount of the jewellery they stole was 3000£ and we were trying to enjoy our last days from our holiday and leave that to the police to investigate..! The jewellery was not found and we came back home very disappointed from this holiday! Definitely never going back there or would not recommend this hotel!

Dear Engliman, We sincerely apologize for the distressing experience you encountered during your stay at our hotel. It deeply saddens us to hear about the theft of your jewelry, and we understand the emotional value attached to those items. We take such incidents extremely seriously and are cooperating fully with the authorities in their investigation. Regarding the issues you raised about the pool area and the discrepancies between the advertised images and the actual state of the hotel, we sincerely apologize for any inconvenience caused. We are currently undergoing renovations to enhance our facilities, but it seems there was a lapse in communication regarding the changes. We are actively working to address these issues and ensure a more transparent representation of our services. In terms of the slow service and lack of entertainment, we appreciate your feedback. Rest assured, we are taking steps to improve our service efficiency and introduce more activities to enhance the overall guest experience. Your comments have been shared with our management team, and we are committed to making the necessary changes to prevent similar issues from occurring in the future. We understand your decision not to return, but we hope you might reconsider in the future, as we are dedicated to delivering a higher standard of service. Once again, we apologize for the inconveniences you faced, and we appreciate your understanding as we work towards improvements. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer service team. Sincerely,

Just great !

Примечание: Tripadvisor 5.0/5

Epicure2024 Реальные отзывы TripAdvisor

There are many resorts in Marrakech that tick all the boxes of a perfect experience - lovely staff, large rooms, lush garden, great food, excellent amenities, etc. The Sofitel Marrakech Lounge & Spa provides all this with an extra load of excellence in everything they do that makes this property stand out of the crowd. Is that the constant attention to details ? The luxurious design ? The discreet friendliness of the staff ? The mastery in cooking or mixing ? A blend of all this ? At the end of the day, this hotel offers a consistent luxury experience across the board that makes it the obvious base camp to enjoy this lovely city.

Thank you for sharing your fantastic experience at Sofitel Marrakech Lounge & Spa! We are thrilled to hear that your stay exceeded your expectations in every aspect. Your kind words are truly appreciated. It's heartening to know that our dedicated staff, spacious rooms, beautiful gardens, delicious food, and excellent amenities contributed to making your visit memorable. We take great pride in paying attention to every detail, maintaining a luxurious design, and ensuring a discreet friendliness among our staff. Your observation about the mastery in cooking and mixing is also duly noted. We strive to provide a blend of all these elements to offer a consistently outstanding luxury experience to our guests. We are delighted to be considered the base camp for enjoying the lovely city of Marrakech. Thank you once again for choosing Sofitel Marrakech Lounge & Spa, and we look forward to welcoming you back for another exceptional stay in the future!

EXCEEDED EXPECTATIONS

Примечание: Tripadvisor 5.0/5

Ellen M Реальные отзывы TripAdvisor

The Sofitel is just STUNNING … we stayed for 5 nights and wished we stayed longer. There’s nothing about the hotel we didn’t like. The staff here are fantastic; they go out of their way to help you with everything, whether that’s laying out your towel on your sunbed in the morning or getting to a door to open it for you, honestly nothing was a problem. The Front of House staff are super efficient and helpful, it’s clearly a very well managed hotel, its always busy and the there’s always a full team of staff there to greet you so you never have to wait long for anything.. The concierge here is also pretty impressive, they go out of their way for you, I couldn’t be more impressed at how helpful they are. Rida is the best. The hotel itself is just so pretty and immaculate at all times with lovely scents all around reception and in the corridors. The grounds are breathtaking and the pool areas are neat and tidy with beautiful flowers and plants and lovely background music that’s never too loud. The main pool is huge and peaceful and there’s a smaller pool that seemed to be more popular with the families with children. Our room was beautiful with the most comfortable bed I’ve ever slept in. Big comfy pillows and fresh linen every day. The rooms were cleaned to perfection and on time, we never had any issues with anything in the room at all. Lovely and spacious with plenty of hanging space and drawers. The food at the Sofitel is superb!. The breakfast room has everything you could think of or want and Mustapha the breakfast room manager was so kind to us every morning, taking us to a table and getting everything we needed, the fresh orange is beautiful and the coffee is so good! Mustapha and his team are brilliant and so lovely. The singing chef was so funny, always singing you a song while you wait for your eggs. Loved this!!! The pool bar and restaurant is also extremely good. We ate here daily and Hanane looked after us most days, she’s so sweet and always happy. The Sofitel burger and the the pizza were so nice and fresh (and so are the olives!) Soulaimane helped us with our towels and beds and always suggested the best place to sit for the day, he was also genuinely pleased to see us every morning which is just so lovely. There’s a little area called Dar Kum Palace where we had coffees and freshly made chocolate crepes in the evenings; Abdellah was there every night, this guy is an absolute asset to the Sofitel, honestly just the sweetest, always had time to answer my hundreds of questions about the hotel or where to go shopping or the area, he knew all the answers and really helped me with what I should see while I was in Marrakesh and the best ways to do things, so helpful, never known anyone want to help as much as he did; he was always busy but made time for us. All the guys and ladies here were lovely! Also I’d like to add that none of the staff here are pushy or too much, they are very aware of your personal space and if you need them they are there straight away but I never felt that they were too much or too intense. They have the balance just right. The hotel is very safe and secure, the security guys are all on it and don’t miss a trick, I loved having little walks around looking at the shops inside the hotel. The spa is unreal! I had a facial and it was brilliant, the service and attention to detail is perfect and I came out so relaxed glowing and fresh, I highly recommend you check out their services. We ate at the So Lounge three nights in a row because it was so good. The food, atmosphere and the staff were fantastic too. So nice sitting outside listening to the DJ and inside they have a show which was also amazing. Thank you to all the amazing staff, Adil, Rida, Fatima, Abdellah, Ouassif, Mehdi, Ossana, Bouchra, Soulaimane and Mustapha!! Highly recommend this hotel for couples, families or business trips. It’s a perfect hotel, perfect location and perfect for making memories! …. We’re booking again for next month and I cannot wait!

Dear Ellen, Thank you so much for taking the time to share your wonderful experience at Sofitel! We are delighted to hear that your stay exceeded your expectations and that you thoroughly enjoyed the various aspects of our hotel. It warms our hearts to know that our staff, from the Front of House to the concierge, left a positive impression on you. We will make sure to pass on your compliments to Rida, Mustapha, Hanane, Abdellah, Soulaimane, and the rest of the team. Your kind words are a true testament to their dedication and hard work in providing exceptional service. We are thrilled that you found our hotel to be stunning, well-managed, and immaculate. Creating a welcoming and comfortable environment is a top priority for us, and we are pleased that you appreciated the attention to detail in our rooms, the beautiful grounds, and the peaceful pool areas. It's fantastic to hear that you enjoyed the superb food at our breakfast room and pool bar. Mustapha, Hanane, and the singing chef are indeed valued members of our team, and we are glad they contributed to your positive experience. Also, we appreciate your compliments on our spa services and the delightful evenings at So Lounge. Your safety and security are of utmost importance to us, and we are pleased to hear that you felt secure during your stay. Our team takes pride in maintaining a balance between being attentive and respecting guests' personal space. Thank you for highly recommending Sofitel for couples, families, and business trips. We are honored that you are planning to book again for next month and look forward to welcoming you back to create more wonderful memories. If there is anything specific you would like for your next stay, please feel free to let us know. We appreciate your feedback and hope to continue providing you with exceptional experiences. Warm regards,

Relaxing

Примечание: Tripadvisor 5.0/5

Nicholashall12 Реальные отзывы TripAdvisor

Excellent service, friendly and amazing professional staff. Ahmed was great and very helpful when checking in! The food was very good and the breakfast was Impressive! Staying at Sofitel made our stay in Marrakech great! Perfect location to relax in a beautiful hotel with amazing pool and views! I recommend getting a room with views of the pools and Atlas Mountains the upgrades are worth it! We would highly recommend staying here. We changed our original plans to book the Sofitel again on our trip!

Dear Nicolas, Thank you so much for taking the time to share your wonderful experience at Sofitel Marrakech. We are thrilled to hear that your stay with us was relaxing and enjoyable. It is truly heartening to know that you found our service excellent and that Ahmed made a positive impression during your check-in. We take pride in our professional staff, and it's always gratifying to receive such positive feedback. We are delighted that you enjoyed the food, especially the impressive breakfast. We strive to provide a memorable culinary experience, and it's fantastic to hear that we succeeded in exceeding your expectations. The views of the pools and Atlas Mountains are indeed spectacular, and we're glad you found the room upgrades worthwhile. Your recommendation means a lot to us, and we are pleased to have been a highlight of your stay in Marrakech. It's always a pleasure to welcome back returning guests, and we appreciate your decision to change your plans to stay with us again. We look forward to hosting you on your next trip and ensuring another delightful experience. Thank you once again for choosing Sofitel Marrakech. We truly value your feedback and hope to have the pleasure of welcoming you back in the near future. Warm regards,

L’orangerie

Примечание: Tripadvisor 5.0/5

565dohas Реальные отзывы TripAdvisor

Perfect service at restaurant l’orangerie they have an amazing live band with amazing singers The stuff is amazing also the food is incredible and delicious thankyou souhaila for your professional work and your team Oumaima jouhaina amin imad anass anouar hicham soufian kebir ziyou ahmed tarik redouan

Bonjour Doha, Nous sommes ravis de lire votre commentaire élogieux sur votre expérience au restaurant L'Orangerie. Nous sommes ravis que vous ayez apprécié notre service parfait, la prestation exceptionnelle de notre groupe live, et que vous ayez trouvé notre personnel, notamment Souhaila, professionnel et dévoué. Il est agréable de savoir que vous avez trouvé notre équipe, composée de Oumaima, Jouhaina, Amin, Imad, Anass, Anouar, Hicham, Soufian, Kebir, Ziyou, Ahmed, Tarik, Redouan, remarquable. Nous transmettrons vos remerciements à toute l'équipe. Nous sommes également heureux que la nourriture ait répondu à vos attentes et que vous l'ayez trouvée incroyable et délicieuse. Nous espérons avoir le plaisir de vous accueillir de nouveau à L'Orangerie et de vous offrir une expérience tout aussi exceptionnelle à l'avenir. Merci encore de partager votre expérience positive. Cordialement,

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