Mercure Велкам Мельбурн 3,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 4 191

Гарантия
лучшей цены
Mercure Велкам Мельбурн - Image 1
Mercure Велкам Мельбурн - Image 2
Mercure Велкам Мельбурн - Image 3
Mercure Велкам Мельбурн - Image 4
265 Little Bourke Street, 3000 МЕЛЬБУРН, Австралия

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Особенности отеля

В отеле Mercure Велкам Мельбурн есть все необходимые удобства, чтобы гости почувствовали себя как дома: WIFI на всей территории отеля, услуги химчистки, условия для гостей с ограниченной подвижностью, платные услуги няни и обмен валют.

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Расположение отеля

Mercure Велкам Мельбурн

265 Little Bourke Street
3000 МЕЛЬБУРН
Австралия

GPS:-37.812801, 144.964508

Телефон
Факс +61 3 9639 0555

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 4 191

Рейтинг TripAdvisor  3.5/5  Отзывов: 4 913

worst customer service and haunted

Примечание: Tripadvisor 1.0/5

loveinpeace Реальные отзывы TripAdvisor

i know this hotel from more than 20 years , but the last one i stayed was the worst and nightmare. i stayed for 5 days. on the first night the light and the tv on and off by themselves. i dont know its technical problem or haunted room ( room 1024), i couldn't sleep at all. the next morning i reported to the front desk and she said she will reported to manager and technical department, but unfortunately it still happened the tv on and off by themselves. I don't know if they fix it or not or the room is haunted. the second problem, i asked to clean the room from the first day and never happened, since i stayed there for 5 days just once been clean. that's absolutely unacceptable. eventho, i requested to front desk and the cleaner but they just ignored. This hotel 1000% unrecommended, very very disappointed.

Dear loveinpeace, We're deeply sorry for the inconveniences you faced during your stay. This is certainly not the experience we aim to provide. We'll investigate these issues thoroughly and take appropriate action to address them. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Not recommended

Примечание: Tripadvisor 2.0/5

James B Реальные отзывы TripAdvisor

Stay in a room on the 10th floor. Non-stop wind noise through the hallway and into the room. I had to run aircond constantly to reduce noise and therefore did not sleep very well. The beds and pillows were extremely uncomfortable and the walls are very thin and could hear every word the people in the next room were saying.

Dear C8280EMjamesb, Thank you for sharing your experience. We apologize for the noise disturbances and discomfort you encountered during your stay. We'll address these issues to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Everything was Excellent

Примечание: Tripadvisor 5.0/5

KG2292 Friends getaway - Реальные отзывы TripAdvisor

I read the reviews for this hotel and was a little anxious prior to arrival, however, everything about my experience in the hotel was excellent. The staff in Reception were welcoming and helpful, the room was spotlessly clean and very comfortable, and breakfast was delicious. The hotel is centrally located and therefore close to public transport and major tourist attractions. I would not hesitate to recommend this hotel and would definitely stay here again.

Dear KG2292, Thank you for your glowing review. We're delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, cleanliness, comfort, and breakfast are truly appreciated. We're glad that our central location met your needs and that you would recommend us to others. We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Alex Mihardja Executive Assistant

Keep Looking and you will find it!

Примечание: Tripadvisor 4.0/5

chicagotoots Couples - Реальные отзывы TripAdvisor

Pre-cruise. Close to Asian, Italian, American food venues, shopping (H&R, Myer, etc) but HARD TO FiND. Used public transport to get here (skybus from airport then to tram at south station) but passes it up several times while on foot. Set in what you think may be an alley… but nice hotel….got fooled. Clean. Accommodating. Pleasant staff. Breakfast available in morning $25 pp, less for kids. Glorified buffet but worth it in the morning.

Dear Chicagotoots, Thank you for sharing your feedback. We're glad you found our hotel clean and our staff accommodating. We apologize for any difficulty you experienced in finding us, but we're pleased to hear that you ultimately enjoyed your stay and found our breakfast worth it. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Not a good experience

Примечание: Tripadvisor 1.0/5

1LavenderGirl Реальные отзывы TripAdvisor

Had a 2-night stay here and will not be coming back. Its location is great, close to shops, restaurants, trams. Reception is pretty drab and impersonal. Nothing welcoming about it. The reception staff take a really long time to check you in, not sure why, and that was after checking in online. We walked into the first room and felt completely depressed. Awful, drab, dingy. Switched on the aircon, which was so noisy that we decided we would try and change rooms. Went back to reception and had to wait an age while they dealt with a couple of other people. Our turn finally came and the person on reception said he would check with his manager to see if we could change. After a period of time we did get a different room, but had to wait while it was "checked by housekeeping". We walked into the second room and felt completely depressed. Awful, drab, dingy. Crisps all over the floor (and this room had been checked!). Tried to call reception three or four times - no answer. Decided to go down, but came across a lady from housekeeping on my way to the lift, who very kindly got hold of a vacuum and cleaned the carpet for us. Later discovered that the carpet was wet and weren't sure if the fridge was leaking or whether it had come out of the bathroom where the water leaked out of the shower (there was very little room to move in the shower). The bed was hard and uncomfortable. The bathroom was very small. The aircon was still noisy and the furnishings were dated to say the least. Nothing warm or welcoming in the room. The fact that my partner has been an Accor member for many years counts for absolutely nothing and if this is how all Mercure hotels are, it is obviously best to avoid them. We'd also like to know where the picture of the room on the website comes from. Certainly not our experience.

Dear 1LavenderGirl, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues raised to ensure improvements are made. We understand your concerns and will work diligently to rectify them. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. Sincerely, Alex Mihardja Executive Assistant

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 3 125 Отзывов 9.6/10 Расположение
  • 3 606 Отзывов 5.4/10 Номер
  • 2 874 Отзывов 7.2/10 Сервис
  • 62 Отзывов 6/10 Интернет
  • 2 041 Отзывов 2.9/10 Комфорт
  • 1 349 Отзывов 6.5/10 Чистота
  • 775 Отзывов 8.1/10 Завтрак
  • 712 Отзывов 2.8/10 Удобства

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