Mercure Велкам Мельбурн 3,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 3 865

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Особенности отеля

В отеле Mercure Велкам Мельбурн есть все необходимые удобства, чтобы гости почувствовали себя как дома: WIFI на всей территории отеля, услуги химчистки, условия для гостей с ограниченной подвижностью, платные услуги няни и обмен валют.

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Расположение отеля

Mercure Велкам Мельбурн

265 Little Bourke Street
3000 МЕЛЬБУРН
Австралия

GPS:-37.812801, 144.964508

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

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Рейтинг ALL  4.0/5  Отзывов: 3 865

Рейтинг TripAdvisor  3.5/5  Отзывов: 4 910

Keep Looking and you will find it!

Примечание: Tripadvisor 4.0/5

chicagotoots Couples - Реальные отзывы TripAdvisor

Pre-cruise. Close to Asian, Italian, American food venues, shopping (H&R, Myer, etc) but HARD TO FiND. Used public transport to get here (skybus from airport then to tram at south station) but passes it up several times while on foot. Set in what you think may be an alley… but nice hotel….got fooled. Clean. Accommodating. Pleasant staff. Breakfast available in morning $25 pp, less for kids. Glorified buffet but worth it in the morning.

Dear Chicagotoots, Thank you for sharing your feedback. We're glad you found our hotel clean and our staff accommodating. We apologize for any difficulty you experienced in finding us, but we're pleased to hear that you ultimately enjoyed your stay and found our breakfast worth it. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Not a good experience

Примечание: Tripadvisor 1.0/5

1LavenderGirl Реальные отзывы TripAdvisor

Had a 2-night stay here and will not be coming back. Its location is great, close to shops, restaurants, trams. Reception is pretty drab and impersonal. Nothing welcoming about it. The reception staff take a really long time to check you in, not sure why, and that was after checking in online. We walked into the first room and felt completely depressed. Awful, drab, dingy. Switched on the aircon, which was so noisy that we decided we would try and change rooms. Went back to reception and had to wait an age while they dealt with a couple of other people. Our turn finally came and the person on reception said he would check with his manager to see if we could change. After a period of time we did get a different room, but had to wait while it was "checked by housekeeping". We walked into the second room and felt completely depressed. Awful, drab, dingy. Crisps all over the floor (and this room had been checked!). Tried to call reception three or four times - no answer. Decided to go down, but came across a lady from housekeeping on my way to the lift, who very kindly got hold of a vacuum and cleaned the carpet for us. Later discovered that the carpet was wet and weren't sure if the fridge was leaking or whether it had come out of the bathroom where the water leaked out of the shower (there was very little room to move in the shower). The bed was hard and uncomfortable. The bathroom was very small. The aircon was still noisy and the furnishings were dated to say the least. Nothing warm or welcoming in the room. The fact that my partner has been an Accor member for many years counts for absolutely nothing and if this is how all Mercure hotels are, it is obviously best to avoid them. We'd also like to know where the picture of the room on the website comes from. Certainly not our experience.

Dear 1LavenderGirl, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues raised to ensure improvements are made. We understand your concerns and will work diligently to rectify them. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. Sincerely, Alex Mihardja Executive Assistant

Avoid at all costs!

Примечание: Tripadvisor 1.0/5

William T Реальные отзывы TripAdvisor

Terrible experience with no care from the reservation or reception teams. Had one of the worst nights sleep I’ve ever experienced in a hotel. Very noisy, extremely uncomfortable bed and the air conditioning was far too noisy to run at night - even on low. My booking was for 3 nights. I rang reservations after the first night to explain the issues. I even offered to pay the difference to move rooms. Was assured a manager would call back. When I didn’t receive the promised call, I then spoke to reception who were aware of my request. They took down my number again with a promise for a manager to call. The manager never bothered to call. The bathroom was incredibly small, which I could deal with if the room was comfortable and suitably insulted to the external noise. Location is the only reason to give this hotel 1 star. Avoid, avoid, avoid. I won’t bother with the Accor chain after this experience and I’ll be flagging with my corporate travel agency to avoid making the same mistake for others.

Dear E4554ZPwilliamt, We deeply regret to hear about your unpleasant experience. We sincerely apologize for the inconvenience caused and appreciate your feedback. Rest assured, we will address these issues internally to improve our services. Your concerns are valuable, and we hope to have the opportunity to regain your trust in the future. Best regards, Alex Mihardja Executive Assistant

If you want a good night sleep…DON’T stay here!

Примечание: Tripadvisor 1.0/5

Diane0768 Реальные отзывы TripAdvisor

If you want a good night sleep…. Don’t stay here. The place is run down, terrible service and does not pay to be an Accor plus member. At checkin the receptionist decided to move us to a room with a view. The view was of an alley and a building just meters from our window. The bed was the worse we’ve ever experienced anywhere in the world. We could feel the springs piercing in our back and when you moved you could hear the springs grinding. I used the room phone to call housekeeping… no answer, I tried calling reception… no answer… I tried calling the operator… no answer. After 8 attempts, I called the hotel from my mobile. We were told they would change the mattress. Housekeeping arrived 15 minutes later with a mattress cover, handing it to me scrunched up (it wasn’t even folded) with the expectation of us making up the bed. WTF!. In a moment of rage I headed down to reception and spoke to the manager, we moved rooms, it was a smaller room, noisier and the bed not much better. It was 1130pm. Terrible sleep woke up tired and couldn’t wait to get out of there. Through the whole awful experience we weren’t once acknowledged as Accor members.

Dear Diane0768, We're truly sorry for the negative experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations. We apologize for the inconvenience caused by the issues with the room and the lack of responsiveness from our team. We understand your frustration and would like to extend our sincerest apologies. Warm regards, Alex Mihardja Executive Assistant

Extortion for Taylor Swift concert weekend.

Примечание: Tripadvisor 1.0/5

OchreSilence Семьи - Реальные отзывы TripAdvisor

Extortionate price for a room with a view of a concrete wall (Taylor Swift concert weekend). One lift was broken with 3 hours to go to concert and no one was allowed to use the stairs because they “are alarmed”. Mould in the shower grout. Tiny bathroom with no place for personal effects like makeup. No method of defogging (no exhaust fan) the bathroom No body lotion. Tiny room. Only green and black teas no herbal choices. Failed to respond to request for scissors. Vacuum cleaners x 2 between room and elevators lying across hallway creating a trip hazard.

Dear OchreSilence, Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay, and we take your feedback seriously. We will address these matters with our team to improve our services and ensure a better experience for our guests. We appreciate your insights and regret any inconvenience caused. Sincerely, Alex Mihardja Executive Assistant

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Другие интернет-пользователи оценили наш отель

  • 2 929 Отзывов 9.6/10 Расположение
  • 3 354 Отзывов 5.5/10 Номер
  • 2 725 Отзывов 7.3/10 Сервис
  • 57 Отзывов 6.2/10 Интернет
  • 1 899 Отзывов 2.9/10 Комфорт
  • 1 257 Отзывов 6.8/10 Чистота
  • 714 Отзывов 8/10 Завтрак
  • 674 Отзывов 2.6/10 Удобства

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