Pullman Мельбурн Центр города 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 098

Гарантия
лучшей цены
Pullman Мельбурн Центр города - Image 1
Pullman Мельбурн Центр города - Image 2
Pullman Мельбурн Центр города - Image 3
Pullman Мельбурн Центр города - Image 4
195 Swanston Street, 3000 МЕЛЬБУРН, Австралия

Описание

Особенности отеля

  • Идеальное место для работы и отдыха в центре Мельбурна.

  • Лучшие рестораны и магазины Мельбурна - рядом с отелем. Городу есть, чем удивить!

  • В отеле 204 просторных номера с продуманным дизайном, отражающих креативный дух Мельбурна.

  • В зонах отдыха Club Lounge и Room 1954 на 15-м этаже открываются потрясающие виды.

  • Полностью оборудованный современный спортзал

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Расположение отеля

Pullman Мельбурн Центр города

195 Swanston Street
3000 МЕЛЬБУРН
Австралия

GPS:-37.812876, 144.96526

Телефон
Факс +61 3 9663 4711

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 098

Рейтинг TripAdvisor  4.0/5  Отзывов: 205

Сертификат качества 2023

Great Hotel in the middle of Melbourne

Примечание: Tripadvisor 5.0/5

Doug C Solo travel - Реальные отзывы TripAdvisor

Right from when you enter the property it is bright and friendly, the staff at the reception are very helpful, the rooms are great with the Melbourne theme in the carpets. The Executive lounge is fantastic, the breakfast is the best, you do not want for anything, including a champagne to start your day. At evening the drinks are plentiful and the canapes are excellent with a good choice. The staff at the club are so helpful and friendly. I would definitely stay there again and fully recommend it to anyone visiting Melbourne.

Dear Doug C, Thank you for your glowing review. We're thrilled to hear you enjoyed your stay with us and found our facilities and staff to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Worst experience ever

Примечание: Tripadvisor 1.0/5

Man U Семьи - Реальные отзывы TripAdvisor

Worst customer service ever, the staff talked to us like we are criminal. defective room with no repairs offered, take it or leave it kind if situation. The breakfast restaurant was understaffed (kudos to the staff) and waited 20mins to be seats (after lining up)

Dear Man U, We're deeply sorry for the poor experience you had with us. Your feedback is taken seriously, and we will address these issues to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Good hotel but loud street music at night.

Примечание: Tripadvisor 3.0/5

MahaloPacific Реальные отзывы TripAdvisor

This was a good hotel experience. Nice room, good front desk service, excellent club facilities. However, street music was loud and soundproofing poor. This kept us up until well after midnight when the music stopped. Apart from that the hotel is good and well located in central Melbourne.

Dear MahaloPacific, Thank you for your feedback. We're glad you enjoyed your overall experience with us. We apologize for the inconvenience caused by the street music and will look into ways to mitigate noise disturbances in the future. We appreciate your understanding and hope to welcome you back soon. Sincerely, Alex Mihardja Executive Assistant

Average at best - certainly not 5 star

Примечание: Tripadvisor 2.0/5

paul h Реальные отзывы TripAdvisor

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Примечание: Tripadvisor 5.0/5

Sharon H Couples - Реальные отзывы TripAdvisor

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

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Другие интернет-пользователи оценили наш отель

  • 1 391 Отзывов 9.5/10 Расположение
  • 1 709 Отзывов 7.9/10 Номер
  • 1 714 Отзывов 7.4/10 Сервис
  • 27 Отзывов 5/10 Интернет
  • 544 Отзывов 7.3/10 Удобства
  • 532 Отзывов 8.4/10 Атмосфера
  • 523 Отзывов 7.7/10 Чистота
  • 383 Отзывов 7.4/10 Завтрак

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