Novotel Канберра 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 3 282

Гарантия
лучшей цены
Novotel Канберра - Image 1
Novotel Канберра - Image 2
Novotel Канберра - Image 3
Novotel Канберра - Image 4
65 Northbourne Avenue, 2601 КАНБЕРРА, Австралия

Описание

Особенности отеля

  • Озеро расположено в 1 км, здание парламента - в 3 км

  • Рядом находится множество ресторанов и баров

  • WIFI, большая рабочая зона, ЖК-ТВ с кабельными каналами

  • В стильном баре в течение всего дня подаются напитки и закуски

  • Фитнес-центр, спа-салон, сауна, залы для проведения мероприятий

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Расположение отеля

Novotel Канберра

65 Northbourne Avenue
2601 КАНБЕРРА
Австралия

GPS:-35.27799, 149.128986

Телефон
Факс +61 2 6245 5100

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 3 282

Рейтинг TripAdvisor  3.5/5  Отзывов: 4 004

Very poor service

Примечание: Tripadvisor 1.0/5

PerthPhil Семьи - Реальные отзывы TripAdvisor

Terrible service. Can’t get hold of reception or room service on phone. Made room up for 3, advised only 2 staying and repeatedly promised to reconfigure rather than folding bed taking up space. They promise to do so but nothing happens. Charge and then can’t refund and staff don’t seem to care

Dear PerthPhil, Thank you for choosing to stay with us at Novotel Canberra. We are very disappointed to hear that your recent experience at our property did not meet your expectations. At Novotel Canberra we pride ourselves on our customer service and are sorry to hear that we let you down. Your detailed feedback has been passed onto all relevant departments and will be investigate and addressed. We sincerely apologise for the inconvenience this caused you during your stay. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Reliable hotel chain with above average facilities

Примечание: Tripadvisor 4.0/5

janet f Реальные отзывы TripAdvisor

One bed apartment had comfy king bed , two TVs and good sized bathroom with decent shampoo. Step into bath was high but it had railings . Kitchen area is near front door and is a small dark space with basic kitchen - microwave , two bar fridges , toaster ( broken replaced with another broken one) - no sharp knives or salad bowls or comfy couch ( that was in bedroom) . Excellent large pool, spa, sauna and outside deck but lots of families using it most of the time . Breakfast was buffet and included hot and cold food and was good . Parking expensive but we parked for free in the street as it is free on weekends and holidays . Easter weekend they had a 15% surcharge on food so either get included when you book or pay $40 . Location was fabulous near tram, coach and 5 min walk to main shopping mall and restaurants . Can recommend the Ride Shop on Lonsdale for bike hire - easy town to bike around with lots of separated bike lanes and a mostly flat city . Staff stored my bike for me . Helpful staff especially the level 2 cleaning team . Level 2 is also the pool/gym floor so can get noisy try to stay away from the pool corridor and ask for a west facing room as ours got hot in the arvo .

Dear N9288HRjanetf, Thank you for choosing to stay with us at Novotel Canberra and thank you for taking the time to provide us with such a detailed review of your recent experience at our property. It is fantastic to hear that enjoyed our facilities including your spacious room, our restaurant and our pool leisure area. It is also wonderful to hear that our central location suited your needs and that our team were very helpful. We are very sorry to hear that two of the toasters provided did not work, this has been passed onto our Executive Housekeeper to investigate and address immediately. We sincerely apologise for the inconvenience this caused. We hope to warmly welcome you back to Novotel Canberra on your next visit to the nation's capital! Sincerely, Jessica James General Manager

Outstanding

Примечание: Tripadvisor 5.0/5

Dean R Реальные отзывы TripAdvisor

The beds were amazing, so soft and comfortable. The Staff were amazing, the front desk were always happy to give any help they could. The restaurant team gave an amazing experience and the housekeeping team were incredibly professional when cleaning my room. Cannot wait to stay again!

Dear DeanrH805kn, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that your recent experience with us was outstanding. It is fantastic to hear that you found our beds very comfortable and our team both amazing and professional. This feedback will be shared and celebrated with the whole team. We look forward to warmly welcoming you back on your next visit to the Nation's Capital. Sincerely, Jessica James General Manager

Lively neighborhood

Примечание: Tripadvisor 5.0/5

SteveAntpitta Реальные отзывы TripAdvisor

We stayed here when our flight was diverted to Canberra. The desk clerk handled the rush of displaced passengers sent here well. The rooms were very comfortable. The location is in a lively area, convenient to restaurants and a hopping nightlife..

Dear SteveAntpitta, It is great to hear that you enjoyed your time at our property and in Canberra even if that was not your original plans. We are thrilled to hear that our front office team were able to quickly assist and that our central location suited your needs. We hope to warmly welcome you back on your next visit to the Nation's Capital and appreciate you taking the time to provide us with this review. Sincerely, Jessica James General Manager

Not at Novotel standards

Примечание: Tripadvisor 3.0/5

Anthony H Деловые путешественники - Реальные отзывы TripAdvisor

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Dear Anthony, Thank you for staying with us at Novotel Canberra. We are very sorry to hear that your recent experience with us did not meet your expectations. We appreciate you taking the time to provide us with this detailed feedback and comparison with Novotel Brisbane. We are currently reviewing many of our services including breakfast offering, mini bar and room service and will be making changes and improvements in the coming months. We will investigate with our front office team on why a drink was not offered, this is not our usual service standards and we sincerely apologise for the inconvenience this caused. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 738 Отзывов 7.4/10 Расположение
  • 2 385 Отзывов 5.1/10 Номер
  • 1 792 Отзывов 7.4/10 Сервис
  • 26 Отзывов 5.5/10 Интернет
  • 942 Отзывов 4.8/10 Комфорт
  • 926 Отзывов 4.5/10 Чистота
  • 622 Отзывов 3.7/10 Удобства
  • 612 Отзывов 2.4/10 Атмосфера

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