Mercure San Sebastián Monte Igueldo 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 1 209

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4

Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Наши номера

Расположение отеля

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 1 209

Рейтинг TripAdvisor  3.5/5  Отзывов: 579

Great Hotel away from the noise of the city

Примечание: Tripadvisor 4.0/5

chiefhewho Couples - Реальные отзывы TripAdvisor

Beautiful location in historic building. The views are amazing, the room was clean and comfortable. Staff were great with helping meet any need we had. My only complaint was the restaurant was a bit pricey for what you received but but hey you have to pay for the convenience

Dear Guest, Thank you for taking the time to write this review. We're thrilled to hear that the stunning views and the comfort and cleanliness of your room contributed to a memorable stay. It's also heartening to know that our staff's attentive service met your needs effectively. Regarding your dining experience, we aim to provide exceptional value with our gastronomic offerings, complemented by our unique location, and we're committed to maintaining a balance between price and quality. Thank you again; we hope that you will return. Best wishes, Hotel Monte Igueldo

Crooks & thieves

Примечание: Tripadvisor 1.0/5

12345Trigger Couples - Реальные отзывы TripAdvisor

Booked this hotel then they cancelled my booking then lied about being paid kept my money but i am sure they will respond with the usual spiel about contact us and we can resolve this.Utter rubbish when they dont do nothing avoid better hotels available.

Ridiculous Staff

Примечание: Tripadvisor 1.0/5

Mark K Реальные отзывы TripAdvisor

Great Hotel. Staff absolutely terrible. Fraudulent charges so be sure to double check your invoices for false charges. Never seen such lazy incompetent staff in a Mercure Hotel. If you want service do not bother here.

Dear Guest, Thank you for taking the time to provide this feedback. It is concerning to hear about your experience with our team and any extra charges on your invoice. We invite you to contact us directly with your booking details in order for us to investigate further. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotel Monte Igueldo

classy hotel with superb views

Примечание: Tripadvisor 4.0/5

peter v Реальные отзывы TripAdvisor

Very classy hotel, with a magnificent view on the sea and the city. Good food in the restaurant as well. But a few minusses. There is not enough staff at check in ( long waiting times ) and i don't understand why there are no down blankets available ( which are more hygienic ). Free parking but a 10 minute drive from the city

Dear Peter, We would like to thank you for this review about your experience in our hotel. We are delighted to hear that you enjoyed the magnificent view of the sea and the city, as well as the good food in our restaurant. We take pride in providing our guests with a unique location and a renowned gastronomic experience. We apologize for the inconvenience you faced during check-in and appreciate your feedback regarding the waiting times. We are continuously working to improve our services and will take your comments into consideration. As for the down blankets, we provide a range of amenities to ensure the comfort of our guests, and we will consider your suggestion for future improvements. We are glad that you appreciated the free parking, even though our hotel is a short drive from the city. It would be a pleasure to welcome you back. Kind regards, Hotel Monte Igueldo

A tale of the past

Примечание: Tripadvisor 2.0/5

TravelKeks Couples - Реальные отзывы TripAdvisor

(+): the views and that's about it (-): everything else. miserable service attitude, a rude woman on the drive in just rudely saying "reservation!!!" and if you dont have it printed I guess u have to fight with her to get to the hotel. then check in nobody there and had to yell loudly several times until someone thought it may be time to work (in afternoon). no information on the hotel given whatsoever, just "ok here is your key bye". no possibilities to change room to a higher floor (in low season!). in the ancient appearing room u got to scan a qr code to access the hotel guide, I imagine old people who like this outdated style scanning a QR code LOL. restaurant we didnt try after reading the VERY negative reviews which I can very well imagine in this mismanaged place. altogether it seems a very old concrete block without any character. I would probably get depressed here as well if I were staff. difficult to get to the city after 7pm (to be expected here but due to lack of restaurants onsite this is indeed annoying). pool closed (not sure it really exists tbh). the adjacent amusement park looks rather like a ruin. this whole place is a depressing tale of the past.

Dear Guest, Thank you for taking the time to provide us with your review. Our unique location offers some of the best views of the city, and we are proud to share them with our guests. However, we apologize for the inconvenience you faced during your check-in process and the service you received from our staff. We strive to provide friendly and efficient service to all our guests, and we will address these concerns with our team. Regarding the pool, it is available during the summer months, as mentioned on our website. We understand that the amusement park may not be to everyone's taste, but it is a historical site that many of our guests enjoy visiting. Our hotel offers a variety of dining options, including our renowned gastronomic restaurant, El Torreón, and our Belle Époque wine bistro bar. We encourage our guests to try these options during their stay. Finally, we provide ample free parking and easy access to the city via the funicular, which operates according to the timetable available on the amusement park's website. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Kind regards, Hotel Monte Igueldo

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Другие интернет-пользователи оценили наш отель

  • 610 Отзывов 7.9/10 Расположение
  • 1 352 Отзывов 7.5/10 Номер
  • 869 Отзывов 5.8/10 Сервис
  • 60 Отзывов 2.7/10 Интернет
  • 390 Отзывов 5.1/10 Еда
  • 365 Отзывов 6.7/10 Завтрак
  • 362 Отзывов 4.9/10 Комфорт
  • 245 Отзывов 3.9/10 Соотношение цены и качества

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