Sofitel Ледженд Санта-Клара Картахена 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 764

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Sofitel Ледженд Санта-Клара Картахена

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
КАРТАХЕНА
Колумбия

GPS:10.428294, -75.547714

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  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.7/5  Отзывов: 1 764

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 896

Сертификат качества 2023

Wow a jewel

Примечание: Tripadvisor 5.0/5

karen j Реальные отзывы TripAdvisor

This historic building inside the wall of the old city is beautiful! The service is 5 stars the pool is delightful very relaxing spa rooms are good size with luxury beds we had a wonderful trip preparing for my daughter wedding here at the Santa Clara

Best Butler Service

Примечание: Tripadvisor 5.0/5

luvatrip1984 Реальные отзывы TripAdvisor

I would like to give a special shout out and THANK YOU to Rudy from the Butler Service as well as the Housekeeping Team. I forgot a few items in the closet in my room and I contacted Rudy three days later to see if he could track it down. Not only did the Housekeeping team save the items but Rudy found it and saved it for me!!! Top notch service. Can't thank the team enough and this points to the service you will receive at this hotel! Can't wait to come back

Bonjour Dear Luvatrip Thank you so much for your wonderful feedback and for taking the time to recognize Rudy from our Butler Service and our Housekeeping Team. We're thrilled to hear that they went above and beyond to assist you and ensure that your belongings were safely retrieved. Providing exceptional service and ensuring our guests' satisfaction is always our top priority, and it's heartwarming to know that Rudy and the team exemplified this during your stay. Your kind words are greatly appreciated, and we'll be sure to pass along your gratitude to Rudy and the entire team. We can't wait to welcome you back for another memorable stay with us! Warm regards, Johan Scott Guest Relations Sofitel Legend Santa Clara

Old world charm in the heart of Cartagena. Luxury redefined - hotel stay which you will never forget

Примечание: Tripadvisor 5.0/5

VitaliyS Реальные отзывы TripAdvisor

I stayed only for 2 days at the end of my trip to Columbia in October/November. It was short stay, however the one I will definitely remember for a very long time. Before I even begin, I wanted to mention that I’m seasoned traveler and used to stay in luxurious hotels around the World, so it is not so easy to surprise me, however Sofitel Legend did it and did it in very positive way. Not sure if reader is aware, however this is one of only 6 hotels of this top-luxury Sofitel sub-brand – Sofitel Legend. All of them were carefully selected and occupying historical masterpiece buildings with huge history behind. Sofitel Legend Santa Clara – is not an exception, it’s located on the premises of 400-years old former convent building, with private chapel and crypt still existing in our days. Location is unbeatable – in the heart of the Cartagena Old City, just throw away from the Caribbean Sea and within walking distance to all attractions Cartagena has to offer. From the moment you enter the hotel open-plan lobby through huge wooden double-doors you are finding yourself in another world – world of tranquility, serenity, relaxation, history and luxury. Lobby area opens to lovely patio – island of tropical greenery surrounded by 400-years old arcades. In the middle of this patio there is a small fountain and tables which can be used during the day for meals or drinks. Immediately upon arrival I was greeted by elegantly-dressed porters who took care of my luggage. As I’m Accor platinum member I was escorted directly to separate dedicated butler’s area (each Suite guest has private butler dedicated for the duration of the stay) for private check-in – there I was offered a seat, cold towel and glass of sparkling wine – was very nice way to start. After all formalities were completed I was informed that being valued Platinum member I was upgraded to Duplex Suite. Here I need to mention that hotel’s has 2 parts – Colonial – which is located in the 400-years old ex-convent building I was mentioning earlier and Republican – this is newer part built in 18-19th Century and which did serve originally as hospital. Staying is such historical property I obviously wanted to be in older part of it and this is what I wrote in my comment to the booking, so it was very nice of the hotel to offer me Suite which is located in that older part (just for info 2 biggest and most prestigious suites in the hotel Imperial and Presidential are actually located in the new part – I think reason being that part is closer to the Sea and can benefit from direct sea views, unlike Colonial part, same apply to rooms in both parts, so please note this when booking a room). So returning to the Suite description – it is located on the 1st floor of Colonial building – from the Suite name becomes clear that it’s split between 2 levels – on entrance level you have huge living room, with elegant furniture and dining area, it also has door to ceiling sliding door opening onto huge terrace with side sea view and sun lounges for relaxation and sun-bathing, bathroom completes the composition of this floor. Nice modern staircase (actually whole hotel is a nicely balanced mix of old and contemporary) leading to the 2nd floor with generously sized bedroom with super comfy bed (on a side note I really believe Sofitel My Bed is the best hotel bed I ever did experience and I that much believe in this statement, that even ordered some time ago parts of it from Sofitel boutique for my bed at home 😊) and main bathroom with huge walk-in shower. Suite has all amenities you would expect from luxury 5 star hotel, I especially liked Loto del Sur bath amenities (shampoo, shower gel, conditioner and body lotion) – they have extremely pleasant smell (this is local producer and you can hardly find it outside of Columbia – however it is really top quality product). On arrival I found welcome amenity in the room – and it was really generous one – some cheese & meat cold cuts, extremely tasty Colombian chocolate (branded Sofitel legend one), branded Sofitel Legend leather passport cover as well as some nice bath products – it was really very pleasant surprise form the hotel. One thing I forgot – each Suire in the hotel has its own name, mine was named after Padre Cayetano de Laura – main character of the novel “Of Love and Other Demons: by Colombian Nobel prize winner Gabriel Garcia Marquez. Actually, writer was inspired by the building where hotel is now located when he wrote his novel back in 1994 as actually that novel depicts facts which were taking place exactly in this convent in old times. Now from the room to hotel’s premises description – hotel despite being in the heart of old has pretty big territory as I already mentioned center of Colonial part is nice patio, while also there is another one in republican part and that one houses huge swimming pool inside it – you would never expect pool of such size in the centrally located historic property. Pool is surrounded by hundreds of sun beds which is very convenient as no matter how full hotel is (and on the dates of my stay it was fully booked) you always will find place near the pool. Pool has pool bar where you can order drinks and light food – so one can spend endless hours relaxing by the pool and seeping cocktails of biting smth delicious 😊 Hotel has few restaurants and several bars (apart form Pool bar I already mentioned, there are 2 more and each worth separate mentioning – one named El Coro Lounge Bar – is located in Colonial building and famous for being the only bar in Columbia with its own crypt (yes, yes it is located just above the old crypt and you can even enter it through staircase in the middle of the bar, it also has live music corner where different artists /bands perform in the evening. Another one is Botika bar – this is open-air bar in Republican part above the pool area directly facing the sea. Inspired by the convent's long-ago apothecaries, it serves cocktails prepared by hotel’s mixologists full of local spirit and interesting medical motives. For food you can visit one of several restaurants all of which serving exceptional food, however if you want to have real gourmet experience - you need to visit 1621 restaurant – flagship restaurant which is currently ranked #1 restaurant in Cartagena – I hope it tells the story. I tried food and cocktails in different locations around the hotel and hotel was always top notch. Breakfast though worth separate mentioning – it is being served both inside and outside (in the colonial patio) – food selection is extremely vast, while food quality is exceptional. One can find everything you would be able to think of for breakfast: cold cuts, hot dishes, eggs prepared whatever style you want (incl egg benedict etc), various exotic and less exotic fruits, variety of fresh juices, not even talking about tea and famous Columbian coffee. While another thing which really is standing apart is separate service for Platinum and Diamond Accor members they offer – being Platinum I stayed in huge number of Accor hotels around the world while never did see thing like this – it is separate open-air area where each table has it owner (with your name on the plate standing on the table) you have separate waiter who is there to fulfill any wish you might have. When I was coming to and end of the breakfast, I decided to order my favorite breakfast dessert – strawberries with whipped cream and chocolate sauce – none of the ingredients were available at the buffet and so I asked if it would be possible to bring me one – I was pleasantly surprised when I received positive answer and soon my sweet part of breakfast came with the smile. Here I want to mention thing which probably stricked me more than anything else in this hotel – Service, yes from the capital in this case as I have not enough words to describe how unbelievably good and impeccable this service was. Every member of the team was doing their utmost to make you feel relaxed, privileged and purely taken care of. I was really amazed that despite I was staying for really short time every Team member when coming to me always was greeting me by name and always was so welcome and accommodating as one can be. Nothing was really too much for them, whether it was request to create special cocktail in the bar, to bring extra towel in the pool, to order Coffee beans and bring it to my room, organize private tour of hotel premises (btw highly recommend to everyone as they offer it to guests on demand) or even to request my butler to have exactly same shower products I did have in my Suite to take away back home – everything was always done quickly, with highest quality and always with nice attitude and smile. My review would not be complete without saying separate thanks to Eric, Director of Rooms who greeted me personally on arrival and then was helping during the stay. Overall, quite honestly – it was probably one of the best services I ever experienced in the hotel, and it is worth a lot. So huge thanks to whole hotel Team – you are simply the BEST and can be proud of the level of customer service you deliver. I can recommend the hotel without any precautions to everyone looking for exceptional and luxurious experience in the heart of Cartagena. Personally, I will be waiting to return one day and really would like to bring my whole family with me to dive in to this epitome of relaxation and pure luxury.

Bonjour Dear Vitalis Thank you immensely for sharing such a detailed and heartfelt review of your recent stay with us. We're truly honored to have had the opportunity to host you during your visit to Cartagena, and we're delighted to learn that your stay left a lasting impression. Your extensive account of your experience with us is truly appreciated, especially coming from a seasoned traveler with a discerning eye for luxury. We're thrilled to have exceeded your expectations and provided you with a memorable stay that you will cherish for a long time. It's wonderful to hear that our historic property, with its rich heritage and unique charm, resonated with you. We're glad that you enjoyed the tranquil atmosphere of our courtyard and appreciated the attentive service provided by our dedicated team. We take great pride in delivering exceptional experiences to all our guests, and it's gratifying to hear that our efforts made a positive impact on your stay. Your kind words about our staff, particularly Eric, Director of Rooms, have been shared with the entire team, and they are truly grateful for your recognition. We're honored by your recommendation and eagerly await the opportunity to welcome you back, perhaps with your entire family, for another unforgettable stay with us. Warm regards, Johan Scott Guest Relations Sofitel Legend Santa Clara

Beautiful courtyard make sure to get a courtyard or sea view room

Примечание: Tripadvisor 3.0/5

Gretchenbb Семьи - Реальные отзывы TripAdvisor

I am giving this a 3 star review because it’s rate as a top hotel in the world. If you stay here make sure you request a courtyard or sea view on upper level. We had two rooms on the first floor and they are 5 feet away from the pool anyone at the pool has direct access to look in your room all day. You can also hear people at the pool all day and in the hallways at night. We only were in the room for 19 hours because we were only here one night and they would not allow early check in or late check out. Staff is very friendly but it is busy so not always able to be attentive. I would also recommend adding a self serve coffee bar for guests in the morning as I had to go to the restaurant and order and wait for a coffee with milk. Positives: beautiful courtyard and great location for walking around the center. Beautiful bar and delicious food at the restaurants with very friendly staff. We booked a tour through concierge and tour guide was very friendly. Concierge did not respond to my emails but are very responsive on whats app and in person. Again, this is a 5 star hotel so based on that expectation I give it 3 stars. If it wasn’t 5 star I would have given it 4 stars.

Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the beauty of our courtyard and enjoyed the convenient location of our hotel. We're also glad to know that you found our staff friendly and that you had a positive experience with the tour guide. We apologize for any inconvenience you experienced during your stay regarding the room location and noise disturbances. Your comments regarding the need for improvements in service and amenities have been duly noted, and we will take them into consideration as we strive to enhance the guest experience. We understand your expectations for a top-rated hotel, and we regret that we fell short of meeting them during your visit. Please rest assured that your feedback is invaluable to us, and we will work diligently to address the areas of concern. We sincerely appreciate your patronage and hope to have the opportunity to welcome you back in the future for an improved experience that truly reflects our standards. Warm regards, Johan Scott Guest Relations

What a nice lunch experience!

Примечание: Tripadvisor 5.0/5

annelizat2022 Семьи - Реальные отзывы TripAdvisor

Food was amazing! Juan, I think that was our server’s name, he was very accommodating and provided us with what we needed. He was very helpful and attentive. The ceviche made on the side table was a nice treat. The comp baguette with olive tapenade was delicious. It was a very nice experience! I will definitely go back and it’s highly recommended.

Bonjour Dear Anne Thank you for sharing your wonderful lunch experience with us! We're thrilled to hear that you enjoyed the amazing food and found Juan, our server, to be accommodating, helpful, and attentive to your needs. It's great to know that you appreciated the ceviche made at the side table and found the complimentary baguette with olive tapenade delicious. We're delighted that you had such a pleasant experience with us, and we truly appreciate your recommendation. We look forward to welcoming you back soon for another delightful meal! Best regards, Johan Scott Guest Relations

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