Novotel Лондон Ватерлоо

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 2 004

Гарантия
лучшей цены
Novotel Лондон Ватерлоо - Image 1
Novotel Лондон Ватерлоо - Image 2
Novotel Лондон Ватерлоо - Image 3
Novotel Лондон Ватерлоо - Image 4
113 Lambeth road, SE1 7LS ЛОНДОН, Великобритания

Описание

Особенности отеля

  • 187 современных номеров (включая смежные номера)

  • Расположение в центре Лондона, недалеко от главных достопримечательностей

  • Сауна для отдыха после осмотра достопримечательностей

  • Отель с сертификатом ALLSAFE от Clifton Environmental

  • Бар-ресторан при отеле с блюдами международной кухни

Наши номера

Расположение отеля

Novotel Лондон Ватерлоо

113 Lambeth road
SE1 7LS ЛОНДОН
Великобритания

GPS:51.494861, -0.118287

Телефон
Факс +44 20 7793 0202

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 2 004

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 958

A delightful place to stay

Примечание: Tripadvisor 5.0/5

Clockwork_Kubrick Семьи - Реальные отзывы TripAdvisor

We stayed here for 2 days to visit some sight seeing spots with our 8 yr old to celebrate her Birthday. We certainly picked the right hotel to do this. To say that employees make or break an establishment is 100% correct. Radha, the wonderful receptionist made our daughter feel so special on her Birthday and throughout our stay. Her friendliness and warmth are second to none. (Thank you so much Radha we will stop by again!) We stayed on the 3rd floor in a lovely quiet room with views of Westminster. A walk across the road brings you along the Thames and down to the London Eye. A pleasant stroll taking in the sights and a very central point for the East side of the city. Breakfast was busy but well run. Bar was also nice.. when people were in, it had atmosphere. Hotel is clean and beds comfortable. Would stay again. Thank you Novotel Waterloo.

Dear Kubrick, Thank you for taking the time to share your experience at Novotel London Waterloo. We are delighted to hear that Radha, our receptionist, made your daughter's birthday celebration special and that you enjoyed the beautiful views of Westminster from your room. Ensuring a clean environment, comfortable beds, and a well-run breakfast service are among our top priorities. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back on your next visit. Warm regards, Novotel London Waterloo

Thank you Radha.

Примечание: Tripadvisor 5.0/5

Alv S Реальные отзывы TripAdvisor

I travel with work often and I stay at so many hotels, in fact I have stayed at this hotel before and they are usually pretty good, but on this occasion I happened to meet the wonderful Radha, She was so pleasant it made my entire trip, I have never felt so welcomed at a hotel. I had arrived early and was prepared to wait till 3pm to check in, Radha alerted me to the fact that as a loyal customer, I was entitled to an early check in. she was polite and courteous and although there was a disgruntled customer nearby, Radha never stopped smiling, while being checked in we spoke about places to visit and my homeland of Barbados. It really made me think that it is the people and the little things that they do well that makes a trip. If ever you go to the Novotel Waterloo, pray that you are fortunate enough to be checked in by Radha. Alvin

Dear Alv S, Thank you for sharing your wonderful experience with Radha at Novotel London Waterloo. We are delighted to hear that Radha's exceptional service made your stay memorable and pleasant. Your kind words truly reflect the importance of our staff in ensuring a great guest experience. We appreciate your loyalty towards our hotel and are glad that Radha could assist you with an early check-in. At Novotel London Waterloo, we strive to provide personalized and attentive service to all our guests, and it is rewarding to know that Radha's hospitality exceeded your expectations. We look forward to welcoming you back on your next trip to London. Warm regards, Novotel London Waterloo

A mixed bag

Примечание: Tripadvisor 3.0/5

SarahE2547 Деловые путешественники - Реальные отзывы TripAdvisor

I stayed for 3 weeks (Sunday to Friday). Rooms were nice but ask for one without an interconnecting door (you can hear every word that is said in the adjoining room). Rooms on the “garden” side (there is no garden) are really noisy from delivery vehicles and people standing outside the bar. Rooms at the front and “courtyard” side (there is no courtyard, just a view of Lambeth police station) are quieter. Forget trying to eat in the restaurant … the bar staff try to fob you off with saying the menu is the same as in the bar (but I wanted to eat in peace, not in a noisy bar) so they leave the restaurant area in darkness. Breakfast is nice if you like the most undercooked sausages and bacon I’ve ever seen and you like “hot” food stone cold. Handy hint - put your bread through the toaster twice and it just about looks cooked. Housekeeping was good for two weeks, then I got an unannounced knock at 4.45pm followed by a rapid entry before I’d even got out off the bed … for someone to check the room had been serviced. Yeah, right. Final straw was on checkout day. Checkout is 12 noon. Received another unannounced knock followed by a rapid entry at 8.45am … checking I would be leaving! One receptionist was friendly and helpful (young man), shame the others haven’t learnt from him.

Dear Sarah E, We sincerely appreciate you taking the time to share your detailed feedback with us. We are truly sorry to hear about the inconveniences you faced during your recent stay with us. Your comments regarding the room noise and restaurant experience have been duly noted. We apologize for the disturbance caused by the interconnecting door and the external noise. Please know that we will address these issues internally to improve our guests' overall experience. Regarding the restaurant ambiance, we understand your preference for a peaceful dining experience, and we will work on providing better options for our guests seeking a quieter meal setting. Your feedback on breakfast quality and housekeeping services will be shared with the respective departments for immediate attention. We are glad to hear that you encountered a friendly and helpful receptionist. We aim to deliver exceptional service consistently, and we will use your feedback as a learning opportunity for our team. Thank you again for sharing your concerns. We hope to have the opportunity to welcome you back and provide you with an improved stay. Warm regards, Novotel London Waterloo

Excellent customer service-reception and hospitality

Примечание: Tripadvisor 5.0/5

Fiona C Реальные отзывы TripAdvisor

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Dear Fiona C, thank you for sharing your positive feedback about our excellent customer service and cleanliness. We are delighted that Victoria, Kamila/Camila, and Louisa provided you with exceptional service. We appreciate your kind words about our cleaning team as well. We value kindness and will address the incident you mentioned with the housekeeping team. At Novotel London Waterloo, we strive to ensure all our guests receive the best experience possible. We look forward to welcoming you back soon. Best regards, Novotel London Waterloo

Appalling service from front desk! Made to feel like a criminal!

Примечание: Tripadvisor 1.0/5

QuinnsFishCafe Семьи - Реальные отзывы TripAdvisor

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

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Другие интернет-пользователи оценили наш отель

  • 1 285 Отзывов 9.3/10 Расположение
  • 1 471 Отзывов 6.7/10 Номер
  • 1 379 Отзывов 8/10 Сервис
  • 19 Отзывов 8.3/10 Интернет
  • 849 Отзывов 7/10 Завтрак
  • 716 Отзывов 5.8/10 Чистота
  • 432 Отзывов 4.9/10 Еда
  • 285 Отзывов 4.5/10 Соотношение цены и качества

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