Описание
Особенности отеля
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Отель с сертификатом ALLSAFE
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ОТЛИЧНОЕ местонахождение! Всего в 5 мин ходьбы до центра города
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СЕМЕЙНЫЙ ОТДЫХ! В номерах категории Superior возможно размещение до трех человек...
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БЕСПЛАТНАЯ экскурсия с гидом по субботам (ограниченное число участников)
Наши номера
Страница из
Номер
Одноместный номер Standard с видом на внутренний двор
- Один человек
- 19 m² / 204 sq ft
- Постель 1 x Односпальные кровати
- Виды: Боковой вид на внутренний дворик
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Номер
Номер Standard с двуспальной кроватью
- 2 лица
- 19 m² / 204 sq ft
- Постель 1 x Двуспальные кровати (queen)
- Виды: Боковой вид на внутренний дворик либо Боковой вид на город
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Номер
Номер Superior с большой двуспальной кроватью и 2 односпальными кроватями
- 3 лица
- 24 m² / 258 sq ft
- Постель 1 x Большие двуспальные кровати и 1 x Односпальные кровати
- Виды: Боковой вид на город
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Номер
Номер Privilege с двуспальной кроватью
- 2 лица
- 19 m² / 204 sq ft
- Постель 1 x Двуспальные кровати (queen)
- Виды: Боковой вид на город
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Номер
Номер Standard д/лиц с огр. подвижностью
- 2 лица
- 19 m² / 204 sq ft
- Постель 1 x Односпальные кровати
- Виды: Боковой вид на внутренний дворик
- Номер для людей с ограниченными возможностями
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Номер
Номер Standard д/лиц с огр. подвижностью
- 2 лица
- 19 m² / 204 sq ft
- Постель 1 x Односпальные кровати
- Виды: Боковой вид на внутренний дворик
- Номер для людей с ограниченными возможностями
От NaN EUR NaN EUR Note
Включенные налоги и сборы
1 ночь | 1 взрослый
Расположение отеля
Mercure Вена Сити
Hollandstrasse 3
1020 ВЕНА
Австрия
GPS:48.215123, 16.376181
Доступ и транспорт
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U1/U4 SCHWEDENPLATZ
Железнодорожная станция
Доступ: 400 m / 0.25 mi 7 min walk
WEST
Железнодорожная станция
Доступ: 4 km / 2.5 mi 30 min walk / 15 min drive
WIEN WESTBAHNHOF
Железнодорожная станция
Доступ: 4 km / 2.49 mi 30 min walk / 15 min drive
SOUTH
Железнодорожная станция
Доступ: 5 km / 3.13 mi 30 min walk / 10 min drive
SUDAUTOBAHN A2
Магистральный выезд
Доступ: 12 km / 7.46 mi
WESTAUTOBAHN A1
Магистральный выезд
Доступ: 15 km / 9.32 mi
Страница из
DONAUKANAL
Другие развлечения
Доступ: 200 m / 0.12 mi 1 min walk
DIANA BAD
Спортивный центр
Доступ: 500 m / 0.31 mi 5 min walk / 1 min drive
STEPHANSDOM
Исторический памятник
Доступ: 500 m / 0.31 mi 5 min walk / 5 min drive
RINGSTRASSE
Исторический памятник
Доступ: 500 m / 0.31 mi 10 min walk
STADTPARK
Ботанические сады
Доступ: 800 m / 0.5 mi 15 min walk / 8 min drive
STEPHANS DOM
Туристические достопримечательности
Доступ: 1 km / 0.62 mi 10 min walk / 5 min drive
HOFBURG
Исторический памятник
Доступ: 1 km / 0.62 mi 5 min drive
ETABLISSMT RONACHER
Зона развлечений/театров
Доступ: 1.2 km / 0.75 mi 20 min walk / 10 min drive
KONZERTHAUS
Оперный театр/филармония/концертный зал
Доступ: 1.5 km / 0.94 mi 20 min walk / 10 min drive
PRATER
Парк развлечений
Доступ: 1.5 km / 0.94 mi
CIRCLE
Казино
Доступ: 1.5 km / 0.94 mi 15 min walk
HAUS DES MEERES
Аквариум
Доступ: 2 km / 1.25 mi 20 min walk / 10 min drive
STAATSOPER
Оперный театр/филармония/концертный зал
Доступ: 2 km / 1.24 mi 20 min walk / 5 min drive
BURGTHEATER
Зона развлечений/театров
Доступ: 2 km / 1.24 mi 20 min walk / 10 min drive
KUNSTHISTORISCHES
Музеи
Доступ: 2 km / 1.24 mi 20 min walk / 10 min drive
NATURHISTORISCHES
Музеи
Доступ: 2 km / 1.24 mi 20 min walk / 10 min drive
STAATSOPER
Исторический памятник
Доступ: 2 km / 1.24 mi 5 min drive
MUSEUMSQUARTIER
Музеи
Доступ: 2.5 km / 1.55 mi 22 min walk / 15 min drive
THEATER AN DER WIEN
Зона развлечений/театров
Доступ: 2.5 km / 1.55 mi 30 min walk / 8 min drive
MILLENIUMSTOWER
Район кинотеатров
Доступ: 3 km / 1.86 mi 15 min drive
GASOMETER
Оперный театр/филармония/концертный зал
Доступ: 3.5 km / 2.17 mi 2 min walk / 15 min drive
TECHNISCHES
Музеи
Доступ: 6 km / 3.73 mi 50 min walk / 20 min drive
SCHONBRUNN
Зоопарк
Доступ: 10 km / 6.21 mi 20 min drive
SCHLOSS SCHONBRUNN
Туристические достопримечательности
Доступ: 10 km / 6.21 mi 20 min drive
A1 RING ZELTWEG
Гоночный трек
Доступ: 290 km / 181.25 mi
Страница из
ALTE DONAU
Озеро
Доступ: 1.5 km / 0.94 mi 10 min drive
Страница из
RINGSTRASSENGALERIE
Торговый центр
Доступ: 1 km / 0.63 mi 15 min walk / 7 min drive
KARNTNERSTRASSE
Торговая зона
Доступ: 1 km / 0.62 mi 15 min walk / 10 min drive
MARIAHILFERSTRASSE
Торговая зона
Доступ: 3 km / 1.86 mi 20 min walk / 10 min drive
MILLENIUMSTOWER
Торговый центр
Доступ: 3 km / 1.86 mi 15 min drive
DONAUZENTRUM
Торговая зона
Доступ: 10 km / 6.21 mi 15 min drive
Гостиничные услуги
Регистрация заезда с - Регистрация выезда до
- Парковка
- Можно с животными
- Доступ на инвалидном кресле
- Wi-Fi
- Кондиционер
- Завтрак
- Курение на территории отеля запрещено
Завтрак
Начните день со прекрасного завтрака! К вашим услугам сытный завтрак-шведский стол: понедельник - пятница (06:30-10:00); суббота-воскресенье (07:00-10:30).
Отзывы наших гостей
Thank you for your hospitality
Примечание: Tripadvisor 5.0/5
vishal B Couples - Реальные отзывы TripAdvisor
Dear Vishal, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team, especially Stefnie at the front office and the housekeeping staff, made a positive impression on you. Our front office team take great pride in providing exceptional service and ensuring that our guests feel welcomed and well-informed from the moment they arrive. We're delighted that our lovely colleague warm welcome and helpful guidance added to the enjoyment of your stay. We're also grateful for your kind words about the housekeeping staff, particularly the individual taking care of your room. Providing clean and comfortable accommodations is a top priority for us, and we're glad to hear that our housekeeping team met your expectations. However, we're sorry to hear about your experience with one of our front office staff members. We apologize for any inconvenience caused by their attitude, and we will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism. Your feedback is invaluable to us as it helps us continually improve our services and guest experiences. We appreciate your understanding and hope that you will choose to stay with us again in the future. If you have any further comments or concerns, please feel free to reach out to us directly. Thank you once again for your kind words, and we look forward to welcoming you back soon! Warmest regards, Mercure Wien City Guest Experience Team
Baddest experience ever
Примечание: Tripadvisor 1.0/5
aliciakeys333 Friends getaway - Реальные отзывы TripAdvisor
Dear Aliciakeys333, We're truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Providing a pleasant and comfortable experience for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will address the issues you've mentioned with our team, particularly regarding the service at the front desk and the quality of breakfast. We aim to provide excellent service and amenities that reflect the standards of a four-star hotel, and we regret that we did not meet this standard during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your candid review, and we assure you that we will take the necessary steps to prevent similar issues from occurring in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope that you will consider giving us another chance to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to us directly. Once again, we apologize for the inconvenience, and we thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve. Sincerely, Mercure Wien City Guest Experience Team
Baddest experience ever
Примечание: Tripadvisor 1.0/5
AAA123F Friends getaway - Реальные отзывы TripAdvisor
Dear AAA123F, We are deeply disappointed to learn about your recent experience at our hotel, and we sincerely apologize for the level of service and inconvenience you encountered during your stay. As a valued Diamond member, your satisfaction is of utmost importance to us, and we regret that we failed to meet your expectations on this occasion. We are truly sorry for any unprofessionalism displayed by our receptionist during the check-in process. This behavior does not align with the high standards of service and professionalism that we strive to maintain. Your concerns regarding the lack of acknowledgment of your Diamond member status and the discrepancies in room amenities have been duly noted, and we will address these issues with our team to ensure that such oversights do not recur in the future. Regarding the provision of room service and complimentary amenities, after discussing your complaint with our fellow receptionists, I was informed that you have been upgraded to our Privilege category for both of the rooms booked, completely free of charge. This upgrade includes a range of exclusive amenities and benefits to enhance your stay with us. In addition to your upgraded accommodations, you received complimentary bottled water replenished daily. Our minibar offerings was also be provided to you at no extra cost, allowing you to indulge in a selection of beverages at your convenience. Furthermore, as Privilege guests, you had access to all the amenities that are standard in our Privilege rooms. This includes enhanced room features, among others, comfortable bathrobes and slippers to ensure a truly relaxing and enjoyable stay. Also, as compensation for the inconvenience, we have credited courtesy points to your All member card. We appreciate as well your feedback on the breakfast options, and we will certainly review our offerings to ensure a wider variety and better quality for our guests. Your feedback regarding the value of your booking and the points deducted from your account is also noted, and we will review our pricing and reward policies to ensure fairness and transparency for all guests. Please rest assured that your feedback is taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope that you will give us another opportunity to regain your trust and provide you with the excellent service that you rightfully expect and deserve. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future. Sincerely, Mercure Wien City Guest Experience Team
Great hotel
Примечание: Tripadvisor 5.0/5
Vickib114 Реальные отзывы TripAdvisor
Dear Vickib114, I would like to thank you for taking the time to share your review with us about your experience at the Mercure Wien City. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to read that you had a wonderful stay with us. Getting such feedback is the best motivation for the entire team. We are very much looking forward to welcoming you back very soon. Warmest regards, Kerstin Wallner Deputy Manager
Christmas Market Visit
Примечание: Tripadvisor 3.0/5
Cath S Couples - Реальные отзывы TripAdvisor
Dear Cath, We are very pleased that you have taken the time to evaluate your stay. We deeply regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please be sure that we trust in your understanding during the construction which is done to enhance your comfort in the future. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. The aim of our team is to make your stay as pleasant as possible and we are therefore very sorry to learn that on this occasion we failed to meet your expectations and would like to apologise for the experiences made and the impression received. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager
В сотрудничестве с TripAdvisor
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