Sofitel Ледженд Метрополь Ханой 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 3 507

Гарантия
лучшей цены
Sofitel Ледженд Метрополь Ханой - Image 1
Sofitel Ледженд Метрополь Ханой - Image 2
Sofitel Ледженд Метрополь Ханой - Image 3
Sofitel Ледженд Метрополь Ханой - Image 4
15 Ngo Quyen Street, Hoan Kiem District, 100000 ХАНОЙ, Вьетнам

Описание

Особенности отеля

  • «Великолепная кухня: вьетнамская, французская и европейская»

  • «Красивый сад, открытый бассейн, спа-центр и фитнес-зал»

  • Прекрасное место для отдыха и деловых поездок в Ханое.

  • «Лучшее расположение рядом с оперным театром и Старым кварталом»

  • «Сильный характер, история, атмосфера умиротворения с романтическими нотками»

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Расположение отеля

Sofitel Ледженд Метрополь Ханой

15 Ngo Quyen Street, Hoan Kiem District
100000 ХАНОЙ
Вьетнам

GPS:21.025616, 105.856115

Телефон
Факс +84 24 3826 6920

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 3 507

Рейтинг TripAdvisor  5.0/5  Отзывов: 8 640

Сертификат качества 2023

Bad services because of low manner staff and poor ethics manager

Примечание: Tripadvisor 1.0/5

Inspire40473832550 Реальные отзывы TripAdvisor

Bad services from the last 3 times i was there in just a year. 1. Lunar new year 2023Waitress listened to customers’ conversation and laughed (which was a taboo in hospitality) 2. Xmas dinner 2024, we booked a private table for 10 people 2 months in advance and a day before the xmas night we went there to check. Somehow the manager told us the table with 10 adults seat were not available and was not in the system. We managed to check the system and the screen showed that our booking was there! Manager had to apology but it was unacceptable as the lady wanted to reserve that table for her “network”. 3. 5pm 13th April 2024, we went in the in door bar next to the pool. The girl assisted us to a table with “reserved” sign (we didnt reserve any table). There were 3,4 other empty tables (also with the “reserved” sign in that area at that time. Our table got the AC blew to us so it was a bit cold. We asked another lady if we could move to another table, she said ok. Once we sat down, the first girl came in and said that table was already “reserved”. I told her that the first table was also reserved, and in fact all empty tables there were “reserved”. At the end they let us sit. We sat there for 90mins and ironically, there was no customer who walked in and sat at those empty tables with “reserved” sign!!! Very disappointed with Metropole nowadays. I miss the old Metropole with professional staff (they kept a good distance but were able to read the customers’ needs and alway assisted us asap with good manners). Metropole now is only the shadow of its legend with reserve signs on all tables to make it important, not well trained staff with unprofessional skills and poor ethics…

Dear Ngan Pham, Thank you for sharing your recent experiences at Sofitel Legend Metropole Hanoi. We are truly sorry to hear about the series of issues you encountered during your visits. Please accept our sincerest apologies for the lapses in service that you have described. I understand the importance of genuine hospitality and professionalism in delivering a memorable guest experience. Your feedback highlights areas that we need to improve upon, and we take your comments very seriously. Rest assured that we will address these concerns with our team to ensure that situations like these do not occur in the future. Once again, please accept our apologies for falling short of your expectations. We appreciate your loyalty to Sofitel Legend Metropole Hanoi and hope to have the opportunity to regain your trust and provide you with the exceptional service that you deserve. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

One of the best….

Примечание: Tripadvisor 5.0/5

jodya892 Семьи - Реальные отзывы TripAdvisor

Great hotel. We were upgraded to a 2 bedroom suite which was lovely for us travelling with our teenage son - he welcomes some privacy from time to time. Lovely location. Fantastic service. We’ve changed hotels to return at the end of our trip.

Luxurious hotel in the heart of Hanoi

Примечание: Tripadvisor 5.0/5

HFLeeds Couples - Реальные отзывы TripAdvisor

Excellent stay, lovely check in experience and beautiful room. Good location for opera house and only 10 minute walk to the tourist areas. Breakfast was excellent as were the macaroons in the room!! Slightly on the expensive side, but well worth the money for a taste of luxury.

Dear HFLeeds, Thank you for taking the time to share your feedback about your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you had an excellent experience with us and that you enjoyed our luxurious accommodations, convenient location, and exceptional service. It is wonderful to hear that you found your check-in experience to be lovely and that you appreciated the beauty of your room. We are pleased to know that you enjoyed the delicious breakfast offerings and the special touch of macaroons in your room. We understand that our rates may be on the higher end, but we are dedicated to providing our guests with a taste of luxury and ensuring a memorable experience during their stay. Thank you for choosing our hotel and for your positive feedback. We hope to have the pleasure of welcoming you back to Sofitel Legend Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

An exceptional hotel

Примечание: Tripadvisor 5.0/5

Graham W Friends getaway - Реальные отзывы TripAdvisor

This is one of the best hotels I’ve ever stayed in. Beautiful building with gorgeous courtyard gardens with pool and conservatory. The room was very well appointed with very high quality linens and pillows leading to very good sleeping The breakfast buffet was sensational and with a chef cooking egg dishes to order. But the biggest plus is the staff - each and every member was friendly , helpful , engaging and professional in a most charming manner : given the French colonial background it is a lovely touch to be greeted with ‘ Bonjour ‘ Do not stay anywhere else in Hanoi !

Dear Graham W, Thank you for choosing to stay at our exceptional hotel in Hanoi and for taking the time to share your wonderful review with us. We are thrilled to hear that your experience with us was one of the best you have ever had. It is heartening to know that you enjoyed the beautiful building, courtyard gardens, and pool, as well as the well-appointed room with high-quality linens that ensured a restful night’s sleep. We strive to provide a serene and luxurious environment for our guests to relax and unwind. We are delighted that you found the breakfast buffet to be sensational and that our chef’s made-to-order egg dishes added to your dining experience. Our culinary team takes great pride in offering a diverse and satisfying breakfast spread for our guests to enjoy. Your kind words about our friendly, helpful, engaging, and professional staff are truly appreciated. We are committed to providing top-notch service with a charming touch of French colonial hospitality. We are thrilled to hear that our team made your stay memorable and enjoyable. Thank you for recommending our hotel to others in such high regard. We are honored to have hosted you, and we look forward to welcoming you back for another exceptional stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

The best hotel in Hanoi

Примечание: Tripadvisor 5.0/5

FranciscoM1015 Реальные отзывы TripAdvisor

When I arrived I was a little upset as the historic building is very nice like other Sofitel properties. However, the Opera building is a bit old and may need a remodel to be at the level of a Sofitel (It's not bad either). However, after three nights I was very happy with the service of all the staff, the location, and the restaurants. I am definitely convinced that it is the best hotel in the city and I hope they can soon remodel the building where I stayed.

Dear FranciscoM1015, Thank you for choosing to stay with us at our Sofitel property in Hanoi and for taking the time to share your feedback with us. We are delighted to hear that you were ultimately happy with our service, location, and dining options during your three-night stay. Your kind words about our staff’s service and the overall hotel experience are greatly appreciated. We are continually striving to provide the highest level of hospitality, and it is rewarding to hear that we have succeeded in making your stay memorable. We value your feedback regarding the historic Opera building and its potential for remodeling. Your input is important to us as we aim to enhance our guests’ experiences and maintain the standards expected of a Sofitel property. Your comments will be shared with our management team for further consideration. We are thrilled to hear that you consider our hotel to be the best in the city, and we look forward to welcoming you back in the future. Please do not hesitate to reach out if there is anything further we can assist you with or if you have any additional feedback to share. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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Другие интернет-пользователи оценили наш отель

  • 659 Отзывов 9.5/10 Расположение
  • 819 Отзывов 8.4/10 Номер
  • 1 715 Отзывов 9.6/10 Сервис
  • 506 Отзывов 9.2/10 Еда
  • 491 Отзывов 9.2/10 Атмосфера
  • 314 Отзывов 9.1/10 Завтрак
  • 255 Отзывов 6.1/10 Комфорт
  • 137 Отзывов 9/10 Чистота

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