Mercure Северинсхоф Кельн Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 446

Гарантия
лучшей цены
Mercure Северинсхоф Кельн Сити - Image 1
Mercure Северинсхоф Кельн Сити - Image 2
Mercure Северинсхоф Кельн Сити - Image 3
Mercure Северинсхоф Кельн Сити - Image 4
Severinstr.199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 КЕЛЬН, Германия

Описание

Особенности отеля

  • 4-звездочный отель с тихим двориком в центре Зюдштадта

  • Отель Mercure в Кельне на Северинштрассе

  • Приветливый и дружелюбный персонал

  • Сытный завтрак - шведский стол с горячими и холодными блюдами

  • Отель Mercure в Кельне отличается прекрасной транспортной доступностью

Наши номера

Расположение отеля

Mercure Северинсхоф Кельн Сити

Severinstr.199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 КЕЛЬН
Германия

GPS:50.929514, 6.957017

Телефон
Факс +49 221 2013666

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

RELAX - FOOD, DRINKS & YOU

RELAX - еда, напитки и Вы. Насладитесь уютной атмосферой нашего бара.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 446

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 571

Сертификат качества 2023

Nice hotel, but in need of a security upgrade.

Примечание: Tripadvisor 4.0/5

willdejager Solo travel - Реальные отзывы TripAdvisor

Text: Nice and quiet hotel, about 15 minutes walking from the main railway station. I got a large room on the top (4th) floor. A nice balcony, but because terrible weather (a lot of rain), I couldn't sit outside. Staff friendly and professional and a cosy bar/restaurant. Dependable WiFi. And a safe provided. Only a strange thing happened after the first night. The evening before I had purchased some drinks at the local REWE and put them in the minibar. When I came back to the hotel, the next day they were gone. And so was the tip I had left a my pillow for housekeeping, while the room hadn't been serviced yet. I reported it to reception. Upon departure the next day, the hotel staff had found my drinks and told me that a staff member in charge of the minibar had made a mistake by clearing it out because he/she thought I had left. But why would he/she think that while my clothes were still in the room and the room clearly was occupied? And why would he/she take the tip on the pillow that was left there for the cleaning staff? It was all a bit of a mystery. It is good for the hotel to invest in extra security, because the elevators had keyreaders, but you didn't have to use them. Anyone could go up just by pressing the floor button. And on the day of departure my keycard was already blocked when I came back after breakfast to get my bag. At reception they unblocked the card without me being asked for any proof of my identity. So, I could have gotten a keycard for any room in the hotel I requested without identification.

Fabulous

Примечание: Tripadvisor 5.0/5

Maps279889 Couples - Реальные отзывы TripAdvisor

Great location in front of metro, bus, tram. Perfect to walk downtown or nearby safe neighbouhood. Great beds and breakfast. FABULOUS STAFF READY TO HELP !!! CONGRATULATIONS! Nice bar with private outside smoking area

Dear Guest, Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our great location with convenient access to metro, bus, and tram services, making it easy to explore the city. It's fantastic to know that you found the beds comfortable and enjoyed our breakfast offerings. A special thanks for your kind words about our fabulous staff. We take pride in providing excellent service, and your recognition means a lot to us. We're also pleased that you appreciated the nice bar and private outside smoking area. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. Best regards, your Mercure Team from Cologne Severinshof

Good value

Примечание: Tripadvisor 5.0/5

ClausH882 Семьи - Реальные отзывы TripAdvisor

Fantastic value for money. Nice room, central location and lovely breakfast. Highly recommended. Will absolut come back again. Breakfast buffet with good selektion. Friendly staff. Spend 3 nights with my daughter and had a good time at the hotel

Dear Guest, Thank you for your positive feedback! We are delighted to hear that you found our hotel to be fantastic value for money and enjoyed the nice room, central location, and lovely breakfast. We appreciate your recommendation and are thrilled to know that you plan to come back again. It's wonderful that you had a good time during your 3-night stay with your daughter. We strive to provide a pleasant and memorable experience for our guests. We look forward to welcoming you back on your next visit. Best regards, your Mercure Team from Cologne

У меня списали 10000 балов

Примечание: отзывы клиентов 0.5/5

Kholmurod Деловые путешественники - Проверенные отзывы - ALL

Отел не плох, но есть нюансы в ресепшене не приняли что приложение списала балы и выставили 100% оплату. Я им показал что приложение списала балы но они не хотели меня слушать.

Dear Mr. D., Thank you for reaching out, and we appreciate your feedback regarding the recent issues you encountered during your stay. Your concerns have been taken seriously, and we have investigated the matter to understand the discrepancy with the points deduction. We hope that the issue has been resolved to your satisfaction in the interim. We genuinely regret any miscommunication at the reception regarding the app's points deduction. Our team is working to address this and ensure that such situations do not occur in the future. Your insights are crucial to us, and we are committed to improving our services based on your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Christmas Markets stop over

Примечание: Tripadvisor 5.0/5

Bfords Реальные отзывы TripAdvisor

We recently stayed here for three nights to visit the Christmas markets. Hotel was very clean and the room was huge. Check in was busy but standard wait times for arrivals. The hotel is approximately 10 minute walk from the cathedral (Dom) and plenty of shops en route. We did not have breakfast but instead went across the road to a bakery, it is open on Sundays too! 8:00-15:00 Room facilities were good and we had a suite and this included a sofa bed and balcony, room 506. The underground station is literally next door, tickets can be purchased from the machine on the platforms, can change into English on the main screen. We would stay at this hotel again, we didn’t use the sauna but the drinks in the bar were pleasant and the food did smell good.

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay during the Christmas markets. It's wonderful to know that you found the hotel clean and the room spacious. We appreciate your understanding regarding the check-in process, and we're glad you found the location convenient, with the cathedral and shops in close proximity. We hope to welcome you back on your next visit to Cologne. Safe travels, and we look forward to hosting you again. Kind regards, your Mercure Team Severinshof

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Другие интернет-пользователи оценили наш отель

  • 1 357 Отзывов 9.2/10 Расположение
  • 1 884 Отзывов 7.4/10 Номер
  • 1 693 Отзывов 8.4/10 Сервис
  • 47 Отзывов 7.8/10 Интернет
  • 1 095 Отзывов 9.1/10 Завтрак
  • 860 Отзывов 6.8/10 Чистота
  • 297 Отзывов 4.7/10 Соотношение цены и качества

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