Mercure Мюнхен Нойперлах Юг 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.8/5 Отзывов: 897

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Описание

Особенности отеля

  • Отель с сертификатом ALLSAFE

  • 253 недавно отремонтированных номера для гостей

  • Превосходное транспортное сообщение с центром города: станция метро и S-Bahn - всего в 200 м.

  • Бесплатный WIFI

  • Простой доступ к подземной парковке

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Расположение отеля

Mercure Мюнхен Нойперлах Юг

Rudolf-Vogel-Bogen 3
81739 МЮНХЕН
Германия

GPS:48.092203, 11.644361

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

VALENTIN

Обратите внимание, что в настоящее время в отеле предлагается только завтрак. В настоящее время ресторан закрыт.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.8/5  Отзывов: 897

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 124

Enjoyed it!

Примечание: Tripadvisor 5.0/5

GirlMeetsWorld88 Реальные отзывы TripAdvisor

I really don't understand why this hotel has such a bad rap. I thought it was a lot more upmarket than the other places I had stayed. The staff were very helpful when I needed help finding a pharmacy and the rooms were spacious and had a fridge. I can't fault it and would stay again

Schlimm

Примечание: Tripadvisor 1.0/5

marta m Реальные отзывы TripAdvisor

The hotel is generally a bit run down. the rooms are not heated properly. In my room there was only a very small electric radiator...about twenty centimeters long. Not enough for one room. The worst thing is that there are notices attached everywhere in the hotel with warnings about legionella infections in the warm water.

Dear Martamb, Thank you for taking the time to share your feedback, We're truly sorry to hear that your experience did not meet your expectations. It's unfortunate that the temperature in your room was uncomfortable; we do provide additional heaters and fans upon request to ensure our guests' comfort. Regarding your concerns about the water quality, we take health and safety standards very seriously and consistently work to comply with all regulations to ensure the well-being of our guests. We hope to see you in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Over charging

Примечание: Tripadvisor 2.0/5

Dylan R Реальные отзывы TripAdvisor

Everything was perfect when we arrived and during our stay up until the last day when we left. We were first told we had to pay €20 per night for the extra person that we had already paid for. Then when I proved that it was €10 per night and that was what I had been informed of over email, the lady at reception changed her mind and decided €10 was enough. Then she made me pay an extra €25 per day (this totalling up to an extra €75) for breakfast even though when we arrived the lady had told us only €25 for the whole stay. Be careful if coming here they will try and take all the money off you they can.

Dear Dylan, Thank you for taking the time to review your stay. We are glad to hear that your arrival and stay were initially perfect, as we strive to offer our guests an enjoyable experience from the moment they step into our hotel. Our team prides itself on the recent renovations and the largest fitness area among our competitors, and we are pleased these features contributed positively to your stay. We regret to hear about the confusion regarding the charges at the end of your stay. Our policy is to ensure all fees are communicated clearly and accurately, and we apologize for any misunderstanding that occurred in this instance. Please be assured that we aim to provide transparent and fair pricing, including for additional services such as the pet-friendly option and our extensive breakfast offerings for adults and children alike. Rest assured, we value honesty and integrity in our dealings with all our guests, and our staff is trained to uphold these values at all times. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Everything is terribile!

Примечание: Tripadvisor 1.0/5

libellular2020 Реальные отзывы TripAdvisor

I stayed 4 nights in tgis hotel. It is worse about the cleaning service, breakfast and reception staff. Nobody can help you, the cleaning service do not clean the room. The reception staff do not check in the rooms and two members of the group found the rooms they assist them, busy, already occupied. Yesterday I did not found the gilet in my luggage, the cleaning service make it fall under the waldrope, I found it full of duster. Breakfast is not good, just bread available, never croissants or other kind of cakes. I do non advice this hotel!

Dear Guest, Thank you for taking the time to provide this feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. While our daily housekeeping is a standard we pride ourselves on, we regret if this was not reflected during your visit. We are concerned to hear about your breakfast experience, as our buffet typically offers a variety of options, including breads, and we apologize if our selection on those days was not up to our usual standard. Regarding the room allocation issue, this is certainly not indicative of our usual practices and we sincerely apologize for any inconvenience this may have caused. We appreciate you bringing these matters to our attention. We hope you will return for an improved experience in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Неплохо, но не совсем на 4 звезды

Примечание: отзывы клиентов 4.0/5

Jurijs Индивидуальные путешественники - Проверенные отзывы - ALL

Симпатичный отель, удобное расположение в двух шагах от U-Bahn и S-Bahn, приятный ресторан при отеле. Номер чистый, с удобной мебелью, но очень тесный. От **** отеля я ожидал большего простора. Нет кондиционера. Это не было проблемой только потому, что я там был в конце октября, а летом, боюсь, будет очень жарко. Это опять же не очень соответствует уровню ****.

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Другие интернет-пользователи оценили наш отель

  • 471 Отзывов 8.4/10 Расположение
  • 1 098 Отзывов 5.8/10 Номер
  • 677 Отзывов 6.1/10 Сервис
  • 69 Отзывов 3/10 Интернет
  • 604 Отзывов 4.6/10 Комфорт
  • 470 Отзывов 7.1/10 Завтрак
  • 437 Отзывов 6.3/10 Чистота
  • 238 Отзывов 4.6/10 Соотношение цены и качества

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