Sofitel Страсбург Гранд-Иль 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 316

Гарантия
лучшей цены
Sofitel Страсбург Гранд-Иль - Image 1
Sofitel Страсбург Гранд-Иль - Image 2
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Sofitel Страсбург Гранд-Иль - Image 4
4 place Saint Pierre le Jeune, 67000 СТРАСБУРГ, Франция

Описание

Особенности отеля

  • Временный ледовый каток на рождественской ярмарке

  • Ресторан в эльзасском стиле от шеф-повара Матье Кляйна

  • Терраса и Link Bar в стиле ретро-шик

  • Частная автостоянка с услугами парковщика и зарядными станциями

  • Проведите свое мероприятие на нашем винограднике

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Расположение отеля

Sofitel Страсбург Гранд-Иль

4 place Saint Pierre le Jeune
67000 СТРАСБУРГ
Франция

GPS:48.585184, 7.746356

Телефон
Факс +33 3 88 15 49 99

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Terroir & Co

Взыскательные гурманы по достоинству оценят кухню в ресторане Terroir & Co от шефа Мэтью Кляйна. В этом шикарном, вдохновленном и элегантном бистро аутентично представлены эльсасские местные продукты.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 2 316

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 096

Сертификат качества 2023

Great location & fantastic Guest Relations team

Примечание: Tripadvisor 5.0/5

MrWhitesmith Семьи - Реальные отзывы TripAdvisor

We spent one night at this Sofitel on our way to ski holidays and we couldn’t have asked for a better stopover. Myriam and Rebeca from the Guest Relations team had prepared an amazing set up in the room for our 6 year old. This made her so happy! Beyond this great welcome initiative, we enjoyed a great suite (303) and also had a very good dinner in the restaurant of the hotel. In summary, we will come back for any stay in Strasbourg, thanks to the attention to detail of the entire staff and to the comfy rooms of this hotel.

Great Hotel and close to the main centre

Примечание: Tripadvisor 4.0/5

RP3053 Реальные отзывы TripAdvisor

Great hotel and location was excellent, within walking distance to the Christmas Markets. We were given the wrong room configuration and after a very long wait finally able to access room so wasted the whole day. They locked the fridge because I did not want $600 (AUD) to be held on my card as a guarantee. We could not use the fridge for our personal items. I explained it could take up to 5 days for the money to be released as we were from Australia. They should have advised us that the fridge would be locked. Very clean and comfortable beds. Shower not great. Thankyou to Mathieu in Concierge for being so helpful and for assistance with booking restaurants and day trips. Also due to the Christmas markets the roads are closed after 11am. We had to walk with 2 large suitcases from the Station to the hotel. Approx 15 minute walk. I would suggest arriving before 11am if you are not able to walk long distances.

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about the hotel and its excellent location, and we're delighted to hear that Mathieu from Concierge provided you with helpful assistance. However, we sincerely apologize for the inconveniences you faced during your stay, especially the mix-up with the room configuration and the delay in accessing your room. We understand the frustration this caused and regret that it impacted your day. Regarding the issue with the locked fridge, we apologize for not providing clear information in advance. We're glad to hear that you found the beds comfortable and the overall cleanliness of the hotel met your expectations. However, we're sorry to learn that the shower did not meet your standards, and we will certainly look into addressing this matter. Every year, for security reasons, the City of Strasbourg decides to close access to the city centre to cars during the Christmas market. However, in order to get through the police checkpoint at the entrance to the city centre and to reach the hotel, we send a form to each of our guests. Once again, we apologize for any frustration caused during your stay, and we genuinely appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind regards, Camille Renaud Executive Assistant, Quality & Guest Experience Manager

Great location

Примечание: Tripadvisor 4.0/5

tmgNewYork Семьи - Реальные отзывы TripAdvisor

The hotel is located just off the shopping district and tram. It is an easy walk but just far enough to be away from the crowds. The staff was wonderful and did their best to make the stay enjoyable. The small food stalls outside the entrance was a nice treat offering great food options. The hotel rooms and halls could use some updating but this did not take away from the enjoyment of the property. Great place to stay if you are visiting the Christmas market.

Dear Guest, Firstly, let us thank you for your time and excellent review about your stay with us at The Sofitel Strasbourg Grande Ile. There is no better satisfaction than reading that you appreciated your stay with us. We hope to have the chance to welcome you again Warm Regards Myriam: Guest Relations

Pleasant stay

Примечание: Tripadvisor 4.0/5

subhadeeps2022 Couples - Реальные отзывы TripAdvisor

Amazing staff, warm welcome and seamless chcekin. On checkin we requested a change of room and the management stepped in to accomodate our rrequest despite being a busy season. Nice location Very good service Good food. Only wish the rooms had some storage facility. The bathroom floors are dated and chipped at places.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cécile PASTORE Front of House & Guest Experience Director

Not worth the price they charge

Примечание: Tripadvisor 2.0/5

Dawn D Couples - Реальные отзывы TripAdvisor

👎👎👎We had two nights at this hotel booked last minute $800 AUD a night and you don’t even get breakfast, we arrived after 9pm and as Diamond Accor we were hopeful of being looked after but we’re not even thanked for our loyalty, it was our worst Sofitel experience ever, we loved Sofitel Bali, Sofitel Singapore & Sofitel London, As the very first Sofitel they should be the best! They are far from it. It was only when I gave feedback at the Customer relations desk the following morning, that we got acknowledgement of our Status, Miriam was very apologetic and tried to escalate to see if she could get us breakfast for the following day but the answer was no, She did have send to our room a lovely tray of treats to make us feel welcome ( A 1/2 size bottle of sparking, pretzels fruit biscuits) and she let me choose from their advent calendar a lovely Christmas tree ornament, So I thank her enormously for what she did for us but doesn’t change the fact that they need to recognise their Loyal Accor members from first arrival esp their top tiers. My suggestion is if you stay here don’t choose the luxury room as it is only slighter bigger than the lower category, Some other Australians also staying there for 2 nights, wouldn’t recommend either, they were in a junior suite with city views for 2 nights $2100AUD which the view was of a side Ally with garbage trucks, they asked about rooms being so hot even on the lowest setting but were told it’s to stop Mould, It was uncomfortable to sleep and we had to sleep above the covers. The reception area is even hotter, I felt like I should be in shorts and Tshirt to be comfortable. Our previous Trip was at the Best western Strasbourg with free breakfast at 1/3 of the cost & We would prefer to stay their next trip. Lift you game Sofitel Strasbourg you were the worlds first Sofitel but you are far from the best!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly at cecile.pastore@sofitel.com if you wish to discuss this matter in further details. Sincerely, Cécile PASTORE Front of House & Guest Experience Director

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Другие интернет-пользователи оценили наш отель

  • 639 Отзывов 9.4/10 Расположение
  • 920 Отзывов 5.2/10 Номер
  • 1 295 Отзывов 9.3/10 Сервис
  • 7 Отзывов 9/10 Интернет
  • 430 Отзывов 5.2/10 Комфорт
  • 395 Отзывов 5.3/10 Атмосфера
  • 372 Отзывов 8.7/10 Завтрак
  • 206 Отзывов 5.5/10 Удобства

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