Sofitel Лион Белькур 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 938

Гарантия
лучшей цены
Sofitel Лион Белькур - Image 1
Sofitel Лион Белькур - Image 2
Sofitel Лион Белькур - Image 3
Sofitel Лион Белькур - Image 4
20, quai Gailleton, 69002 ЛИОН, Франция

Описание

Особенности отеля

  • Гастрономический ресторан: Les 3 Dômes, панорамный вид и местные продукты

  • Завтрак - шведский стол с панорамным видом

  • Расположение в центре города. К Вашим услугам консьерж из ассоциации Keys d'Or

  • Процедуры Biologique Recherche и массаж Deep Nature

Наши номера

Расположение отеля

Sofitel Лион Белькур

20, quai Gailleton
69002 ЛИОН
Франция

GPS:45.754188, 4.834351

Телефон
Факс +33 4 72 41 20 01

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LES 3 DOMES

в настоящее время недоступен

Добро пожаловать в Les 3 Dômes! Мы рады открыть свои двери вновь и приветствовать вас в оазисе беззаботности и легкости. До скорой встречи!

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Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 938

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 682

Excellent staff, but hotel in dire need of refurbishment

Примечание: Tripadvisor 3.0/5

nomadicfood Реальные отзывы TripAdvisor

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

Хорошее расположение отеля- это единственный плюс.

Примечание: отзывы клиентов 3.0/5

Roman Семьи - Проверенные отзывы - ALL

Хорошее расположение отеля- это единственный его плюс. Отелю срочно требуется ремонт. В номерах присутствует определенный запах. Завтраки и обслуживание в ресторане на очень низком уровне. Отель не тянет на 5 звезд.

Dear Roman, Thank you for taking time to tell us about your experience at the Sofitel Lyon Bellecour. We are really sorry that your experience did not meet your expectations. Our priority is always to provide a superior service experience for every customer; therefore your feedback is very important for us. Please rest assured that we will take appropriate measures to improve our service and embellish our rooms. We really hope that you will give us the opportunity to better welcome you in the future. Best regards, Pauline, Guest Relation Manager

Wonderful. Great hotel with great service

Примечание: Tripadvisor 5.0/5

andrewgG3269AQ Couples - Реальные отзывы TripAdvisor

We cam for the rugby and my wife is. Currently disabled. The concierge team Sebastian paul8be kara were as good as it gets. Helpful and intelligent. Well done for a complex rugby job. Eslene was polite and helpful with breakfast Our room - get a view of the rhone- was spacious and comfortable. Altogether a great hotel experience.

Old, decrepid, very dated, depressing hotel. Don’t book without reading

Примечание: Tripadvisor 1.0/5

JocelynMFB Реальные отзывы TripAdvisor

Please know that this hotel has not been renovated since it was built in the 1950’s. A staff member told me it was the first Sofitel to open, and will be the last to be renovated. It is a dreadful, dated, decrepid hotel that the Sofitel management should close immediately. I booked it thinking it was, of course, up to the usual Sofitel standard. How unfair to let people think that. Unless it’s the cheapest or only hotel left in Lyon, please do not book this hotel. The staff, however, is excellent.

Dear Guest, Thank you for your comments about your stay at the Sofitel Lyon Bellecour. We were very surprised and attentive to your comments, as it seems that there was a misunderstanding during your interactions with our team, as the statements related in your review are not exactly in line with our hotel's profile. Nevertheless, we deeply regret that our hotel did not live up to your expectations. We strive to provide a comfortable and enjoyable experience for all our valued guests and we sincerely apologize for not having met your expectations. Thank you for telling us how pleased you were with the excellent service provided by our dedicated team. We hope you will give us another opportunity to serve you better in the future and provide you with a better experience. Yours sincerely, Claire Quality Manager

Running low on staff and room smells

Примечание: Tripadvisor 2.0/5

Guilherme R Семьи - Реальные отзывы TripAdvisor

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 694 Отзывов 9.3/10 Расположение
  • 1 456 Отзывов 6.4/10 Номер
  • 1 605 Отзывов 9.2/10 Сервис
  • 15 Отзывов 7.6/10 Интернет
  • 596 Отзывов 4.5/10 Атмосфера
  • 474 Отзывов 8.3/10 Еда
  • 460 Отзывов 8.9/10 Завтрак
  • 343 Отзывов 4.9/10 Удобства

В сотрудничестве с Trustyou

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