Mercure Reims Parc des Expositions Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 083

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Описание

Особенности отеля

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

  • Meeting area measuring 3014 sq. ft. (280 m²)

  • Free private car park

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Расположение отеля

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 083

Рейтинг TripAdvisor  3.5/5  Отзывов: 249

Caring, smiling efficiency left a good impression

Примечание: Tripadvisor 5.0/5

Jim T Реальные отзывы TripAdvisor

You know a hotel has caring staff when there's an unexpected torn hamstring in the tour group. The ice packs came out and the staff could not have been more helpful. Caroline, on the front desk, leads by example with her smiling efficiency. The bar staff went above and beyond during a very busy and thirsty period for our 42-strong Australian tour group during the Rugby World Cup. It makes a difference when you turn up at a chain hotel and it's a step above others in the chain. A positive experience and the omelette will certainly win your applause.

Dear guest, Thank you for your kind comment. It's with great pleasure that I shared your comment with our team, in particular with Caroline, who is always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Интересный дизайн в отеле

Примечание: отзывы клиентов 4.5/5

Inga R. Индивидуальные путешественники - Проверенные отзывы - ALL

Отель хороший с приветливым персоналом ,хорошей кухней просторными номерами . Единственное -плохая шумоизоляция . Хлопанье дверям и вибрация телефона в соседнем номере не дало мне возможности поспать .

Уважаемая ИНГА РУСТАМОВА, Большое спасибо за Ваш комментарий. Нам всегда приятно получать положительные отзывы. Я обязательно передам Ваше мнение всем сотрудникам. Я уверена, что эти комментарии станут хорошей мотивацией для всего персонала, так как мы постоянно работаем над улучшением качества обслуживания. Мы постоянно работаем над улучшением качества обслуживания. Еще раз благодарим Вас за комментарии и надеемся, что Ваш следующий визит будет таким же приятным, как и этот. Искренне Lucie, Guest Relation

Oh dear!

Примечание: Tripadvisor 3.0/5

mike c Couples - Реальные отзывы TripAdvisor

My error as I thought I had booked the Mercure in the city not the one on an industrial estate!.. had to use taxis so that added to our stay.. hotel tries to be quirky or I would say confusing.. find the reception etc.. however the biggest issue is the AC is broken and in this current heat is a disaster!.. staff are great but lesson learned!

Dear Mike C, First of all, we would like to apologize for the inconvenience you experienced during your stay at our hotel. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us to identify areas in which we can improve. We are pleased to inform you that since your departure, we have taken steps to resolve the problem you encountered with our air conditioning system. Our technical team has been working to make the necessary repairs, and we can now assure you that the air conditioning is working perfectly in all our rooms. We hope this won't prevent you from giving us another chance in the future. Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most enjoyable stay. Yours faithfully

Would not recommend

Примечание: Tripadvisor 2.0/5

nasr575 Семьи - Реальные отзывы TripAdvisor

Arrived temp 34 degrees no water in room. Lift is so small you cannot fit trolley that had suitcases on it. Very expensive for poor quality of room booked half board you get two courses only limited menu food not good at all. Bathroom dreadful needs complete refurb. Hotel appears to be on industrial estate

Dear nasr575, Thank you for your comment following your stay in our hotel Mercure Reims Parc des Expositions. We have taken all your comments into account, as we no longer have bottled water in our rooms. However, a micro-filtered water fountain is available to our guests. We are sorry to hear of your dissatisfaction with the restaurant. The half-board formula includes two courses: starter/main course or main course/dessert from our entire menu. Your feedback on the dishes is passed on to the kitchen teams. We are located in the business center of reims, 10 minutes by car from the city center. Our location allows us to enjoy afternoons in the garden or by our swimming pool. Sincerely

Air con disaster

Примечание: Tripadvisor 1.0/5

chrisburbridge Couples - Реальные отзывы TripAdvisor

Just had the worst night to the point where I had to leave during the night. The Air conditioning is a disaster. The room controls don’t seem to function and the aircon it seems is set in the lobby. Waking at 4am sweating is not the best experience. I wouldn’t ever consider going back in the summer months!

Dear Guest, First of all, we would like to sincerely apologize for the unpleasant experience you had during your recent stay at the Mercure Reims Parc des Expositions. We are truly sorry that the breakdown of the air conditioning system had a negative impact on your comfort and sleep. We understand how frustrating an uncomfortable night can be, and we thank you for taking the time to let us know. We would like to assure you that since your departure, we have resolved the problem with the air conditioning system in the rooms, and it is now working properly. We take customer feedback very seriously, as it helps us to constantly improve our services. We are committed to ensuring that such incidents do not recur in the future. We hope you will give us another chance to welcome you on future trips, so that we can offer you a much more pleasant experience. Best Regards

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Другие интернет-пользователи оценили наш отель

  • 265 Отзывов 8.6/10 Расположение
  • 681 Отзывов 6.6/10 Номер
  • 732 Отзывов 8.5/10 Сервис
  • 9 Отзывов 2.2/10 Интернет
  • 349 Отзывов 8.3/10 Атмосфера
  • 321 Отзывов 8.1/10 Завтрак
  • 239 Отзывов 7.9/10 Удобства
  • 199 Отзывов 6.5/10 Чистота

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