Grand Mercure Apartments Magnetic Island 4 estrelas

Nota Tripadvisor 4.0/5 536 comentários

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Grand Mercure Apartments Magnetic Island - Image 1
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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Austrália

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Localização do hotel

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Austrália

GPS:-19.158526, 146.85648

Telefone
Fax +61 7 4758 1676

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Transporte de ligação
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% não fumadores

Reuniões e eventos

Foto não contratual

Número de salas de reuniões
1
Superfície da sala maior
3825 m²  /  41171.918 sq ft
Capacidade máxima de lugares
25
Capacidade máxima para banquetes
0
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Classificação do TripAdvisor  4.0/5  536 comentários

Dirty, overpriced and tourist rip off

Nota Tripadvisor 1.0/5

Catherine1790 Romântica - Avaliação com certificação TripAdvisor

Let me say at the start I am surprised the Luxury Escapes and Mercure companies would be associated with this resort, and particularly this particular apartment. There is no way to describe the apartment we were allocated other than to say it was really dirty, especially the deck overlooking the harbour. I wiped down the table outside and the cloth was black. It took several attempts to render it acceptably clean. Ditto the floor outside which clearly hadn’t seen a mop in a long time, judging by the stains. The kitchen cupboards were greasy to the touch, as was the crockery glasses and cutlery, and the dust was so thick on the bedside lamps I could write my name in it. The living room furniture has definitely seen better days. The material covering the couch (some kind of plastic) was cracked and flaking. There is no lift which made getting suitcases to the second floor up three flights of stairs, very very difficult and exhausting. The apartment is well equipped, excessively so, with the owners’ detritus stuffed everywhere. It is also in a good position, close to the few restaurants in Nelly Bay. The view is lovely and for $390+ per night for a one bed apartment, I would expect nothing less. There is no wifi in this apartment, apparently because “the owners don’t want it.” I suspect, despite the unjustifiable rent, it is more like, “the owners don’t want to pay for it”. I’m surprised the managers of this resort get away with such blatant false advertising. FREE WIFI is clearly stated on their webpage, along with GYM, which, as expected, was “closed for renovation.” Another false and misleading statement. Last time I checked there were strict laws in this country regarding false and misleading advertising but these people are clearly untroubled by such threats . On arrival we were told that the “one bedroom apartments are booked out so we have given you a two bedder, but we ask that you don’t use the second bedroom.” Fine, no problem, although given I booked several weeks previously this surprised me. However, when my husband asked for a discount given the false advertising regarding wifi, he was refused, because, “We let you have a two bedroom apartment and you only paid for one.” Ah yes, that would be the extra bedroom we can’t use!! My impression is that this resort is not very well managed. One look at the staff gave me pause. It’s a laid back lifestyle in the tropics, I get that, and no one expects power suited staff, but these women need to attend a professional development seminar on appropriate dress code for front of house staff. When I enquired about the 10% charge for ‘hotel taxes and fees’ I was told that this was a ‘Luxury Escapes’ charge, and that LE “had been sold to an American company and they charge this.” This is utter garbage, but fairly typical of the lack of professionalism displayed by office staff. The extra 10% charge surprised me because I have never seen an extra cost documented on any of my past Luxury Escapes bookings, (and I have booked quite a few) although I do know that LE charge a commission on all their bookings. I rang the excellent LE staff who gave me an explanation but on reflection I’m not sure we are talking about the same issue. All in all, this place is a badly managed and waay overpriced and if I could give them minus stars I would.

Best ocean view room we’ve ever stayed in !

Nota Tripadvisor 5.0/5

TonyF22 Romântica - Avaliação com certificação TripAdvisor

This resort complex is about 30 mins ferry ride from Townsville and transports you to a tropical island , in the barrier reef locale , with wild dolphins , kangaroos and koalas all living happily next to the resident human population! The Grand Mercure is a self service luxury apartment complex , try and get a coral sea view room .. they are absolutely amazing . Contemporary luxury rooms , very large , would be brilliant for families .. highly recommended

Paradise

Nota Tripadvisor 5.0/5

jeancD1384OR Romântica - Avaliação com certificação TripAdvisor

We stay for 4 night over New year in a beach front 1 bedroom unit. It was absolutely delightful. We were on he ground floor and had an amazing view looking back to Townsville. Our unit was very personalized from staples supplied in the Fridge and pantry to Shampoo, Body Wash and beach towels for us to use. On arrival there was a box of chocolates and a bottle of wine for us to enjoy. The 4 pools at the complex were all lovely and we enjoyed a swim in each of them. The grounds were kept in immaculate condition and all the ground staff and office staff were delightful.

MEDIA ATENDIMENTO

Nota Tripadvisor 3.0/5

Bruna R Viagem a sós - Avaliação com certificação TripAdvisor

Fui muito bem atendida pelos funcionarios em geral desde a recepção ate aos de serviço de quarto todos com muita atenção ao que é solicitado estão todos de parabens continuem assim com um serviço de primeira hotel merecedor de suas estrelas que hoje esta em 4 mais se continuar assim chegara em 5 estrelas parabens a toda equipe

muito bom

Nota Tripadvisor 4.0/5

FabianeSPN Negócios - Avaliação com certificação TripAdvisor

Hotel de exelente qualidade, fiquei por dois dias e fui muito bem atendida, recepção de alta qualidade , tudo novo , moveis extrutura, refeição de alta qualidade, preço um pouco alto, mas vale a pena , outro nivel , gostei muito e pretendo voltar

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 36 comentários 9.6/10 Localização
  • 63 comentários 5.4/10 Quarto
  • 27 comentários 5.3/10 Serviço
  • 27 comentários 1.7/10 Limpeza
  • 16 comentários 3.2/10 Comodidades
  • 11 comentários 1.7/10 Custo Benefício
  • 8 comentários 4.2/10 Atmosfera

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.