Mercure Tunbridge Wells Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 1.011 comentários

Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

As nossas opções de alojamento

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Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE MALLOWS

Foto não contratual

O Mallows Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma selecção de requintados vinhos para acompanhar a sua refeição. O ambiente de estilos personalizados cria uma atmosfera descontraída.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.1/5  1.011 comentários

Classificação do TripAdvisor  3.5/5  1.491 comentários

Still seething over a ruined weekend

Nota Tripadvisor 1.0/5

Clare M Avaliação com certificação TripAdvisor

I am compelled to write this as my stay at hotel was RUINED by one individual (TOM) at the bar. Rude/ condescending/ dismissive and unprofessional - he managed to ruin my evening before it began- all over confusion about adding drinks to my room bill. I tried to enjoy my 'Murder Mystery' evening with my daughters & THANK YOU to Tim who tried his very best to make things right. I was promised a call from the manager to discuss the events- this hasn't happened. I had hoped for a special stay with my daughters and frankly could not wait to leave.

Dear G3672SZclarem, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We sincerely apologize for the negative experience you encountered, especially due to the behavior of one of our staff members, Tom, at the bar. We deeply regret any rudeness, condescension, or unprofessionalism you experienced during your interaction with Tom. This is certainly not the level of service we aim to provide, and we are addressing this matter internally to ensure it does not happen again in the future. We appreciate your acknowledgment of Tim's efforts to rectify the situation during your 'Murder Mystery' evening with your daughters. It is disheartening to hear that your stay fell short of your expectations, and we apologize for any disappointment caused. We value your feedback as it helps us to improve our services and prevent similar incidents from occurring in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Sincerely, John Mitchell Operations Manager

Room, food and a smile

Nota Tripadvisor 5.0/5

peggy7plt Avaliação com certificação TripAdvisor

What a room never had a expreso machine in a room before Brilliant. Dinner was outstanding and good value for money. Very easy to find off the main road. Plenty of safe parking which is free after you register your registration. Very helpful reception staff, even offered to show me to my room

Dear peggy7plt, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are thrilled to hear that you had such a positive experience with us. It's wonderful to know that you enjoyed the amenities in your room, including the espresso machine—a unique touch to enhance your stay. We are delighted that you found our dinner offerings to be outstanding and good value for money. We are pleased that you found our hotel easy to find and that our ample parking facilities provided you with peace of mind. Furthermore, we are delighted that our reception staff were helpful and went the extra mile by offering to escort you to your room. Thank you once again for your kind words, and we look forward to welcoming you back to the Mercure Tunbridge Wells hotel in the future. Kind regards John Mitchell Operations Manager

Always impressed

Nota Tripadvisor 5.0/5

Daniel H Avaliação com certificação TripAdvisor

Food and politeness of the staff never disappoint, I was served by Tim, Joe and Finn in the restaurant and they couldn't have been anymore attentive and present than they were for my stay, bed was very comfortable and the room was well ventilated, the only slight complaint I have was the temperature of the water in the room, it didn't get quite warm enough.

Dear U1401BWdanielh, Thank you for taking the time to share your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are delighted to hear that you were always impressed with your experience. It's fantastic to hear that you found our food and the politeness of our staff to be consistently excellent. Tim, Joe, and Finn are valued members of our team, and we are thrilled that they provided you with attentive and welcoming service during your stay. We are pleased that you found your bed to be very comfortable and your room well ventilated for a restful night's sleep. However, we apologize for any inconvenience caused by the temperature of the water in your room not being quite warm enough. Your feedback has been noted, and we will address this issue to ensure a more enjoyable experience for our future guests. Thank you once again for choosing to stay with us, and we look forward to welcoming you back to the Mercure Tunbridge Wells hotel in the future. Kind regards John Mitchell Operations Manager

Amazing

Nota Tripadvisor 5.0/5

Jordan M Avaliação com certificação TripAdvisor

Tim and Joe was fantastic! From the moment we walked into the door they was very welcoming, rooms are clean and plenty of amenities, staff will go above and beyond for you definitely recommend to friends and family! This is amazing hotel and is perfect for everyone!

Dear J9838BLjordanm, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are thrilled to hear that you had an amazing experience with us. It's wonderful to hear that Tim and Joe provided you with fantastic service from the moment you walked in, demonstrating warmth and hospitality. We are delighted that you found our rooms to be clean and well-equipped with amenities to ensure a comfortable stay. Our team takes great pride in going above and beyond to exceed our guests' expectations, and we are pleased to hear that you would recommend our hotel to friends and family. Thank you once again for your kind words, and we look forward to welcoming you back to the Mercure Tunbridge Wells hotel in the future. Kind regards John Mitchell Operations Manager

Should be a 5 star hotel

Nota Tripadvisor 5.0/5

Dan S Avaliação com certificação TripAdvisor

Tim,Jo and Finley were fantastic at dinner very welcoming and knowledgeable with the menu and I can’t forget the chef lovely meal highly recommended. Rooms were immaculate and beds were amazing all round amazing staff very friendly throughout the hotel.

Dear dansD5305NO, Thank you for taking the time to share your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are thrilled to hear that you had such a fantastic experience with us. We are delighted that Tim, Jo, and Finley provided you with exceptional service during dinner, demonstrating warmth and expertise in guiding you through our menu. It's wonderful to hear that you enjoyed a lovely meal prepared by our talented chef, and we appreciate your high recommendation. Furthermore, we are pleased that you found our rooms to be immaculate and our beds to be amazing, ensuring a comfortable and restful stay. Our team takes great pride in providing friendly and attentive service throughout the hotel, and we are thrilled that this contributed to your overall enjoyment. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to the Mercure Tunbridge Wells hotel in the future. Kind regards John Mitchell Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 242 comentários 9.1/10 Localização
  • 959 comentários 6.2/10 Quarto
  • 986 comentários 8.6/10 Serviço
  • 6 comentários 9.6/10 Internet
  • 583 comentários 6.2/10 Comida
  • 408 comentários 6.6/10 Limpeza
  • 402 comentários 8.3/10 Pequeno-almoço
  • 240 comentários 4.3/10 Atmosfera

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