Hotel Mercure Lille Roubaix Grand Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 482 comentários

Hotel Mercure Lille Roubaix Grand Hotel - Image 1
Hotel Mercure Lille Roubaix Grand Hotel - Image 2
Hotel Mercure Lille Roubaix Grand Hotel - Image 3
Hotel Mercure Lille Roubaix Grand Hotel - Image 4

Descrição

Extras do hotel

  • Protocolo de saúde reforçado com a nossa certificação ALLSAFE

  • Edifício Art Deco

  • Quartos luminosos e espaçosos, com ar condicionado e produtos NUXE.

  • A uma distância de 300 m a pé do Museu La Piscine e 15 minutos de metro do centro de Lille

  • Catering com pratos frescos e caseiros

As nossas opções de alojamento

Localização do hotel

Hotel Mercure Lille Roubaix Grand Hotel

22 avenue Jean Lebas
59100 ROUBAIX
França

GPS:50.692593, 3.170813

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Le Vieil Abreuvoir

O restaurante recebe-o do meio-dia de segunda a sexta-feira ao meio-dia (fechado às sextas-feiras às noites, fins de semana e feriados). Oferecemos pratos gourmet, cozinha regional e sazonal; recomendamos também o nosso "menu de mercado".

Reservar

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  482 comentários

Classificação do TripAdvisor  4.0/5  456 comentários

Fraudsters, old, noisy & dirty

Nota Tripadvisor 1.0/5

marcelq118 Negócios - Avaliação com certificação TripAdvisor

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Awful service and attitude

Nota Tripadvisor 1.0/5

Richard K Viagem com amigos - Avaliação com certificação TripAdvisor

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

Quartos antigos

Nota clientes Avis 2.5/5

Polyanna Famílias - Comentários confirmados de ALL

O hotel tem potencial. Mas precisa melhorar os quartos. São com carpetes . Mobília antiga. Os banheiros foram reformados , estão bons. Os corredores são muito antigos, com carpetes. Elevador também . Café da manhã muito bom. Mas como não é barato , tem que ser.

Exmo Senhor J., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Lille Roubaix - Grand Hôtel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Porque nuestra prioridad es recibir a nuestros clientes en las mejores condiciones para satisfacerles siempre, les informamos que nuestro establecimiento ya tiene previstas desde hace varios meses importantes obras de renovación, en las zonas comunes y pasillos de las plantas, a finales de 2023. Los hoteles Mercure deseosos de ofrecerle la mejor calidad de servicio para sus estancias; por lo tanto, tu opinión es muy valiosa. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Simon - Service commercial

A run-down hotel with incredibly bad service

Nota Tripadvisor 1.0/5

Daniel S Avaliação com certificação TripAdvisor

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. We would like to inform you that the reception is always at your disposable if you need coffee or tea, you can also ask them any crockery. Morever, please rest assured that we will take your comments into account in order to improve the services offered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon NOEL Sales Department

Lovely staff

Nota Tripadvisor 4.0/5

Amy Rebecca L Romântica - Avaliação com certificação TripAdvisor

Quiet hotel but the staff explained that Summer is their down time because they cater mostly to businesses/ events. The receptionist was so helpful, he doubled as the bartender and he was really great. The room was simple but not lacking

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 138 comentários 6.6/10 Localização
  • 281 comentários 5.7/10 Quarto
  • 277 comentários 8.9/10 Serviço
  • 120 comentários 7.5/10 Pequeno-almoço
  • 111 comentários 5.4/10 Comodidades
  • 93 comentários 6.5/10 Limpeza
  • 8 comentários 0.8/10 Bar
  • 7 comentários 4/10 Centro de Bem-Estar/Spa

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