Hotel Mercure Box Hill Burford Bridge 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 868 comentários

Hotel Mercure Box Hill Burford Bridge - Image 1
Hotel Mercure Box Hill Burford Bridge - Image 2
Hotel Mercure Box Hill Burford Bridge - Image 3
Hotel Mercure Box Hill Burford Bridge - Image 4

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

As nossas opções de alojamento

Localização do hotel

Hotel Mercure Box Hill Burford Bridge

At the Foot of Box Hill
RH5 6BX DORKING
Reino Unido

GPS:51.254146, -0.321841

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

EMLYN RESTAURANT

O Emlyn Restaurant está aberto a hóspedes e a não hóspedes. Com vista para os jardins, poderá desfrutar de excelente cozinha britânica moderna num cenário requintado. Pode também jantar ao ar livre nos nossos belos jardins.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  868 comentários

Classificação do TripAdvisor  3.5/5  1.009 comentários

Disappointing

Nota Tripadvisor 2.0/5

kit b Avaliação com certificação TripAdvisor

Only 1 bath and 1 hand towel in bathroom. No bath mat and soap dispensers so high I couldn't reach them. On arrival we were told that breakfast was served until 11am in Sundays. We arrived in the dining room at 10.20am, and were told that we had "just made it." Staff member didn't look happy, insisting that breakfast was only served until 10 30am. Dirty knife on table. Breakfast offering below par for a staggering £16 each. All in all, the accommodation was over priced, I wasn't happy paying for parking at a rural hotel and wouldn't stay there again.

Slipping standards

Nota Tripadvisor 2.0/5

James S Avaliação com certificação TripAdvisor

I’ve been staying here on-and-off for the past few years and I’m disappointed to say the standard has dropped considerably in that time. The rooms have always been dated (as noted on most reviews), but the overall experience had been saved by some of the hotels other offerings. This is no longer the case. The breakfast selection is very poor. Minimal hot offerings, watered down juices, and terrible coffee. During quieter times you have the option to have food made to order, although it’s hit and miss that you’ll end up with what you want. Parking used to be free. It’s now £10 a night for the privilege of leaving your vehicle in an often flood car park. Service at the bar is often slow, particularly when out of season. Every floorboard creaks, slamming doors rattle the building and the fire alarm was intermittently sounding during my most recent stay. The only saving grace is the majority of staff are pleasant and helpful. I try to stay at Denbies Wine Estate wherever possible now. Cheaper, more modern, free parking, plenty of electric car chargers, and a better breakfast selection.

Dear James, Thank you for leaving your review, I am disappointed to read you are your finding standards to be slipping. We have recent invested significantly in the quality of bedrooms and public areas. We have retained the most popular items on the Hot Buffet and offered the rest from the kitchen, guests have several choices of freshly cooked hot breakfasts, or they can grab a quick bite from the buffet in a rush. On the cold buffet we have introduced local, cheese and honey with a bountiful selection of fresh fruits, breads and pastries. We have recently engaged a number of new bar staff who will be dedicated solely to that area of our business, I am confident this will improve the bar experience all round. Guest who book direct with the hotel either via accor.com or at the hotel enjoy complimentary parking, those who book via commission driven sites such as booking.com, hotel.com will be asked to pay for their parking. James I am at your disposal during your next stay, I hope you will see a significant improvement from the bar in the coming days.

Good wedding venue, horrible accommodation

Nota Tripadvisor 3.0/5

Kate D Viagem com amigos - Avaliação com certificação TripAdvisor

The venue is lovely for a wedding. The food and service were fabulous. The occasion was ruined by the terrible accommodation. The room smelt so damp. It had a strange little conservatory which was full of condensation, not helping the smell. The bathroom sink was plastic, discoloured and blocked. The bedrooms are in desperate need of refurbishment.

Dear Kate, I am delighted to read you found the food and service fabulous here at Box Hill, whilst saddened the room did not meet expectations on this occasion. Our guests love the additional of the balconies, being able to sit out in the evening taking in nature and bird song. I shall look into the issues you have raised and act swiftly to remedy.

Room smells terrible

Nota Tripadvisor 1.0/5

Walter B Avaliação com certificação TripAdvisor

I was on December 20 with my partner. The experience was terrible. We had dinner, the restaurant was practically empty, however it took them around 20 minutes to serve us the food. The pasta was overcooked. The room had a terrible smell, that unpleasant smell didn't let us sleep. We left the room the same day around 11pm, a couple of days later I spoke by phone with Karen, the person in charge, Karen told me that the manager would call me to apologize. . They never called me. I do not recommend

Dear Walter, Please accept my sincere apologies that no one has come back to you as promised, I shall investigate this further and be in touch. It would be useful to understand what your room smelt of, as its not feedback we receive often. I do feel 20 minutes for a main course to arrive without any nibbles or starters is a reasonable amount of time for freshly cooked food. Thank you for taking the time to leave a review.

Perfect for LGW

Nota Tripadvisor 5.0/5

Cimbora93 Romântica - Avaliação com certificação TripAdvisor

Stayed here for a night, before our flight. Staff were very helpful and friendly - special mention to Karima and Angie. They gave us a very personalised stay, paid attention to the smallest detail too. Sadly we had no time for breakfast as we have left 4am, but the restaurant and bar area looked very nice. Room were on the small side, but we had everything we needed. Would stay again if we have an early flight again. ☺️

Thank you so much for your lovely words and shouting two of my wonderful colleagues they will be delighted. We look forward to welcoming you back in the near future.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 281 comentários 8.3/10 Localização
  • 775 comentários 5.9/10 Quarto
  • 770 comentários 7.7/10 Serviço
  • 7 comentários 3.6/10 Internet
  • 281 comentários 6.3/10 Pequeno-almoço
  • 267 comentários 4.9/10 Limpeza
  • 200 comentários 9.2/10 Piscina
  • 152 comentários 5.3/10 Custo Benefício

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