Mercure Townsville 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 2.916 comentários

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Descrição

Extras do hotel

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

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Localização do hotel

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Austrália

GPS:-19.2709, 146.786014

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

CELSIUS RESTAURANT

Pode optar por jantar no Celsius Restaurant ou sob as estrelas no alpendre junto à piscina, o local ideal para jantar a dois ou em grupo. O nosso menu sazonal à la carte é uma verdadeira tentação!

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  2.916 comentários

Classificação do TripAdvisor  4.0/5  1.264 comentários

Disgusting

Nota Tripadvisor 1.0/5

lindakW2102RH Avaliação com certificação TripAdvisor

Food abysmal chef and I use this term lightly, should be ashamed. My Thai beef salad was made using a bit of deli sliced roast beef with copious amounts of fat! Could not eat this and removed the ‘meat’. See pic below of the ‘meat’ ie fat used. For a big chain hotel they should be employing some decent/real chefs.

Dear Linda, Thankyou for your feedback in regard to your recent stay with us. Apologies that the meal did not meet your expectations. The Thai Beef Salad is one of our most popular dishes and we receive a lot of positive feedback about it. I do understand that it may not to be to everyone's liking. We are constantly changing our menu and will look at alternative options when we next review our menu. Again thankyou for your feedback. Kind Regards

Hundreds of dollars for poor food, poor service and the fright of my life

Nota Tripadvisor 2.0/5

Matt W Avaliação com certificação TripAdvisor

We had a mixed experience here. The pool is lovely and our accommodation was basically fine. As others have noted, though, the hotel restaurant is terrible -- awful food, and the staff are just plain unfriendly. After one visit there, we didn't go back, because who wants to be treated like that on vacation? That meant we had to go off site for every meal, which is not what we had in mind when we booked here. Coffee drinkers note: they only provide instant coffee. That seems low class for such a pricey place. I got the scare of my life in the middle of the night. It was 3:30 am and I couldn't sleep, so I was sitting on the sofa in our darkened unit. All of a sudden, a man in dark clothes comes up onto our porch and tries to open the door to our unit! Luckily, it's locked, so he moves on. I called the front desk to report it, and they said it was just security making sure doors were locked. WTF??? At least tell people this might happen. I thought someone was trying to get into our unit. In 2 different conversations with the front desk, they were very dismissive of my concerns. Between the poor treatment at the restaurant and the poor treatment by the front desk staff, I would not stay here again.

Dear Matthew, Thankyou for your review of Mercure Townsville. I would like to apologise for any inconvenience caused to you during your stay. At Mercure we strive to ensure guest service and satisfaction is met but we appear to have failed on this occasion. With regards to your comments on someone trying to access your door, we do have security on at night and they will perform regular checks of the property. If they see are door is ajar or not closed properly, they will close it to ensure the safety of our guests. We have barista style coffee that can be purchased at the restaurant and an automatic coffee which is available during breakfast in the restaurant as well. There is instant coffee supplied in all of our rooms. Matthew we would welcome the opportunity to have you stay with us again and would appreciate if you contacted me directly when you next decide to visit, and I will ensure your stay is a much more pleasurable experience. Kind regards

Do not go here!

Nota Tripadvisor 1.0/5

JodieB1318 Avaliação com certificação TripAdvisor

I was recommended to stay here. Originally booked for 3 nights we only stayed 1 and ended up going elsewhere. The rooms while it was a decent size, the smell when you walked in was horrible. Musty, damp and enough that 1 night in this room made me and my elderly mother feel sick. Hotel staff brushed it off and all we got was its because of the humidity. Couldn't offer us another room as the place was booked. Nothing done to make up for it. When we checked out the staff just had a oh well attitude.

Dear Jodie, Thankyou for taking the time to comment on your recent stay with us. Sad to hear that the room did not meet your expectations. The hotel has just been through a cyclone and a couple of the rooms did receive some minor water damage which may have resulted in the musty smell. These rooms have been cleaned thoroughly, however evident by your review that more work needs to be done. The hotel staff are well trained so apologies if you feel they brushed it off. We were fully booked over this period which is why there were no other rooms available. With many people in Townsville losing power, we were inundated with bookings. Jodie if you ever have the opportunity to stay with us again, please feel free to contact me directly so I can ensure your stay is a much more pleasurable experience. Kind Regards

Um hotel diante de maioria de motéis, nada demais.

Nota Tripadvisor 3.0/5

Tayane Viagem com amigos - Avaliação com certificação TripAdvisor

Considerando a ausência de muitos hoteis na cidade, e o fato de ser membro de fidelidade accor, realizei a reserva nesse hotel. A localização é boa, o hotel é confortável, mas... 1) fui utilizar o cobertor disponível no quarto e assim que o abri, ele literalmente cheirava a vomito. Assim que avisei a recepção, prontamente trocaram, mas isso causou uma péssima impressão. 2) recebi um upgrade, que me mandou pra o andar de cima, sem elevador (dois lances de escada), e sem me ter sido oferecido algum serviço que me ajudasse com as bagagens; 3) o restaurante é muito bonito, mas a comida é horrível, pedi um pato e meu companheiro um peixe barramundi, estavam intragáveis. Ele se forçou a comer o dele, eu dormi sem jantar. Detalhe, que o restaurante Celsius não é nada barato (aliás, se forem jantar, vão ao Touch of Salt). Execeto pelos problemas apontados, o hotel é ok, nada demais. Não sei se ficaria novamente.

Dear Tayane, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Murphy Front Office Manager

Muito melhor do que esperávamos!

Nota Tripadvisor 5.0/5

guilhermeluisdias Avaliação com certificação TripAdvisor

Fizemos o booking neste hotel devido a uma promoção na rede Accor. O preço estava muito bom, e aceitamos a oferta "às cegas", esperando qualquer coisa... E chegamos em um hotel tropical à beira de um lago, com quartos espaçosos e muito conforto, em volta de uma piscina aquecida e iluminada em azul turquesa, com um restaurante acima do esperado. Sinceramente, acho que este hotel merece nota 10. Fica a poucos minutos do aeroporto, a poucos minutos de carro do centro, tem um estacionamento (grátis) completo e, se não quiser passear ou ir à praia, dá para ficar o dia inteiro no Resort. Muito melhor do que esperávamos! O hotel é limpo e adequado, sem excessos ou falhas. Apenas a falta de um elevador para os que ficam no andar superior que complica um pouco para quem chega com muitas malas.

Dear Guest, Thank you for taking the time to write feedback in regards to your recent stay at Mercure Townsville. The hotel is extremely fortunate to be located just 5 mins away from the airport and nice green surroundings which also offers nice relaxing experience. I am pleased to inform you that we are in the process of redesigning our rooms, so we have some very exciting changes ahead. I hope we have the opportunity to welcome you back to the hotel in the near future. Kind Regards, Kasun Karunamuni Assistant Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 410 comentários 8.9/10 Localização
  • 1.372 comentários 6.1/10 Quarto
  • 1.392 comentários 9/10 Serviço
  • 23 comentários 2/10 Internet
  • 619 comentários 7/10 Comida
  • 562 comentários 5.9/10 Limpeza
  • 525 comentários 5.2/10 Conforto
  • 442 comentários 7.1/10 Comodidades

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