Mercure Exeter Rougemont Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 602 comentários

Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4

Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • 98 quartos recém-renovados com quartos Privilege e Suítes Junior disponíveis

  • Localização no centro da cidade, perto da rua Exeter High e do bairro de compras Princesshay.

  • 9 espaços para reuniões, ideal para reuniões ou eventos de 2 a 250 convidados.

  • Bar e restaurante do hotel com culinária internacional, perfeito para chás da tarde.

  • Ao lado da Exeter College e da Universidade de Exeter, ideal para negócios ou lazer.

Nossas acomodações

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

DRAKES

Nosso restaurante serve culinária britânica e europeia moderna com uma ampla seleção de vinhos da nossa coleção Flavours from the Cellar.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  602 comentários

Classificação no TripAdvisor  3.5/5  879 comentários

Do not eat here

Classificação TripAdvisor 1.0/5

Elweez Avaliação certificada TripAdvisor

I went to a Mamma Mia afternoon tea for Mother’s Day. We were served dry sandwiches and cakes from Tesco - as confirmed by the kitchen. I paid £75 for the privilege. I was told someone would be in touch. Emailed twice and no response. Not impressed that no one has bothered to reply to me for weeks, so leaving a review to let others know how poor the hotel restaurant is and how little they care about customer service. Avoid. Can recommend Hotel du Vin as an alternative. Or just walk up the road to Tesco and save yourself £70.

Good location but tired in places

Classificação TripAdvisor 3.0/5

Sunny-10091 Romântica - Avaliação certificada TripAdvisor

Old Hotel with a great location to town centre and station. I emailed to request an early check-in as a Gold Accor member but had no reply, so we checked in at normal time. The privilege room was a good size, the decor modern but tired in places. In the bathroom, there was a dirty mark on the tile next to the toilet roll holder. The bed left side of the bed was squeaky, which was annoying. It was not up to the usual Mercure standard. We will not return.

Great central hotel.

Classificação TripAdvisor 4.0/5

Phil19294 Romântica - Avaliação certificada TripAdvisor

A really nice hotel in a great central location, close to the shops, bars and restaurants. The room was very comfortable and the shower was amazing. The staff were very friendly. A special shout out to Charlie who took personal responsibility to resolve a few minor issues during our stay. He made a huge difference. We will definitely go back.

Dear Phil19294 Thank you for choosing the Mercure Exeter, Rougemont Hotel situated in the heart of the city. We very much appreciate all of your kind words, especially as you highlighted one of the team, Charlie who gave good customer service throughout your stay. We are furthermore pleased that you benefited from our central location opposite the Central Rail Station and proximity to the many shops and bars this historic city has to offer. We look forward in welcoming you back soon and providing you with another enjoyable stay. Kind Regards Mark Postlethwaite

Lovely stay...

Classificação TripAdvisor 5.0/5

K B Avaliação certificada TripAdvisor

The hotel is beautiful and our room was spacious with a huge and comfortable bed. The staff were all very friendly and had kindly put up a birthday banner in my sons room. The staff had also given my son a birthday card and complimentary drink as we were celebrating his 21st birthday which was a lovely suprise. The shower was amazing with 2 different shower heads to choose from and very nice toiletries. The location is fantastic to enjoy a night out in Exeter. We will definitely return.

Dear53katyb Thank you so much for choosing the Mercure Exeter, Rougemont Hotel to celebrate the 21st Birthday of your son over the weekend. I was so pleased to read that the teams efforts were appreciated and added to a lovely stay with the small gestures provided. We were also pleased that you all enjoyed a fantastic night out in the city of Exeter which offers many restaurants and bars in easy reach of the hotel. We look forward in welcoming you back when you return to Exeter. Kind Regards Mark Postlethwaite

Não repetir

Classificação TripAdvisor 2.0/5

HelgadeSousa Negócios - Avaliação certificada TripAdvisor

Cheguei ao hotel na segunda feira e o check in não foi acolhedor. Atribuiram o quarto 204 e não avisaram que tinha de subir escadas, vusto ter uma mala grande. Acho que essas informações têm de ser ditas ao cliente. No quarto, a sanita estava suja. Desci à receção e pedi que fosse alguém ao quarto para limpar. Disseram que iam mandar alguém. Quando voltei ao quarto depois do jantar, estava igual. Eu tive de limpar, para poder utilizar a sanita. A cama tinha cabelos. Também tive eu de sacudir para poder dormir. No restaurante do hotel, quando entrei para jantar, não fui cumprimentada, apesar de ter dado boa noite. Na minha opinião, para um Mercure, deveria ser standard cumprimentar os clientes. A preocupação do staff foi, trazer a conta antes da comida ser servida. Não gostei e acho que para o tipo de hotel, o serviço poderia ser melhor.

Dear HelgadeSousa Thank you so much for taking the time to write your reply. We do have a lift at the hotel so I'm sorry that this wasn't pointed out to you. I'd be happy to discuss your feedback with you directly. Please feel free to contact me at the hotel. Kind regards Nicholas Bees General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.089 comentários 8.9/10 Localização
  • 1.494 comentários 5.5/10 Quarto
  • 1.033 comentários 8.1/10 Serviço
  • 9 comentários 9.2/10 Wifi
  • 773 comentários 5.1/10 Conforto
  • 562 comentários 4.4/10 Limpeza
  • 495 comentários 4.9/10 Comodidades
  • 437 comentários 6.6/10 Café da manhã

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