The Sebel Quay West Auckland 4,5 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 243 comentários

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Localização do hotel

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
Nova Zelândia

GPS:-36.84498, 174.765347

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL  4.1/5  243 comentários

Classificação no TripAdvisor  4.0/5  808 comentários

Great location and amenities

Classificação TripAdvisor 4.0/5

643fionae Romântica - Avaliação certificada TripAdvisor

We really enjoyed our stay at this city apartment with great views. Ask to stay on a higher floor as it's much better. The apartment is comfortable and spacious. Loved having our own laundry. Brilliant location and quiet at night time. Reception staff are friendly and helpful...special thanks to Amanda. House keeping also do a great job.

Dear 643fionae, Thank you for taking the time to review your recent stay with The Sebel Quay West Auckland. It's a pleasure to see that you had a wonderful experience and enjoyed the services provided by the team. Your feedback will be shared with the team. Amanda is great and we will surely pass your message to her. Thank you again and we hope to see you in near future. Kind regards, Kesh

Horrible

Classificação TripAdvisor 1.0/5

superbatmanu Avaliação certificada TripAdvisor

Une horreur, je me demandais à quoi servait mon statue platinum parfois, mais là j’ai la réponse, à rien, avoir une bouteille d’eau ?, j’en ai deux dans n’importe quel hotel du monde. Et surtout lorsque je demande à pouvoir faire un check out plus tard, et que l’on me propose 13h je suis stupéfait alors que les rares fois où je le demande on me laisse généralement à 16h… Donc mon séjour s’est continué dans le hall en travaux de l’hôtel pour attendre mon avion. Vous pensez que quelqu’un me proposerait d’aller dans un salon avec mon pc ? Non et quand je demande à aller aux toilettes avant de partir, ça même sans être Platinum chez Accor généralement j’y ai le droit, on me répond que c’est fermé à 16h… Je reste bouche bée devant autant de générosité, c’est l’histoire qui me fera comprendre que je ne dois plus courir après la carte platinum d’Accor, je vais sans doute réserver ailleurs où les avantages sont vraiment reconnus.

Dear superbatmanu, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently upgrading our lobby therefore scaffolds are in place. We are also following up on the comment regarding the toilet as there are no time restrictions on using the toilet. We appreciate your sharing your concerns, and once again apologise for not meeting your expectation. Kind regards, Kesh

Sensation Sebel Quay West

Classificação TripAdvisor 5.0/5

doncruising65 Avaliação certificada TripAdvisor

In early December, my Wife & I wanted to celebrate the 40th Anniversary of our first date and our 28th Wedding Anniversary, in the Auckland CBD. We chose the Sebel Quay West to get an apartment with a balcony & view over the Auckland Harbour. We were NOT disappointed! The day before we travelled, I received a phone call from a lovely hotel team member, to check if everything was still on track for our stay and if we needed anything else. Upon arrival, the receptionist was very welcoming and even organised for a special gift in recognition of our celebration, which was delivered to our room! We initially planned to stay for 2 nights and then visit some friends further north but sadly, one of the couple contracted Covid so we asked the receptionist if we could stay in the same room for an extra night...which they happily orgainised for us, at a very reasonable rate AND gave us a late check out! I have to say the service we received was OUTSTANDING! The team at Sebel Quay West went the extra mile as I mistakenly left one of my rings behind, which thankfully was found by a cleaner. A staff member called me while I was driving home to say it had been found & sent an email with a photo of the ring to confirm it was mine. Once I responded to say that it was, they had it couriered to me. Thank you so much to the Sebel Quay West team! We highly recommend anyone looking for an exceptional experience on Auckland's waterfront, to choose the Sebel Quay West.

Localização Privilegiada

Classificação TripAdvisor 4.0/5

Adalberto B Família - Avaliação certificada TripAdvisor

Localizaçao muito boa, tamanho do quarto (ficamos num apartamento de 1 quarto) excelente, area da piscina, sauna e sala de ginastica satisfatorias. Como ponto negativo o restaurante funcionar em horario reduzido.

Ótimo hotel

Classificação TripAdvisor 5.0/5

LuizVerissimo Família - Avaliação certificada TripAdvisor

Este hotel, além da localização, muito perto da melhor área de Auckland, é moderno, tem quartos amplos e apartamentos para mais de três pessoas, com muito espaço e totalmente equipados. Estes quartos maiores têm varandas com ótimas vistas da cidade, cozinha e lavanderia.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 292 comentários 9.3/10 Localização
  • 388 comentários 7.1/10 Quarto
  • 246 comentários 8.1/10 Serviço
  • 6 comentários 2.4/10 Wifi
  • 112 comentários 4.8/10 Limpeza
  • 91 comentários 2.9/10 Atmosfera
  • 38 comentários 3.5/10 Comida
  • 7 comentários 8.9/10 Café da manhã

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