The Sebel Sydney Chatswood 4,5 estrelas

Classificação clientes Avis (Classificação ALL) 3.4/5 618 comentários

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The Sebel Sydney Chatswood - Image 1
The Sebel Sydney Chatswood - Image 2
The Sebel Sydney Chatswood - Image 3
The Sebel Sydney Chatswood - Image 4
37 Victor Street, 2067 CHATSWOOD, Australia

Descrição

Extras do hotel

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

Nossas acomodações

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Localização do hotel

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

GPS:-33.797508, 151.182532

Telefone
Fax +61 2 9411 6177

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Traslado
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

Café da manhã

Foto não contratual

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.4/5  618 comentários

Classificação no TripAdvisor  3.5/5  377 comentários

Worst Sebel I have stayed in

Classificação TripAdvisor 1.0/5

404suzief Negócios - Avaliação certificada TripAdvisor

I had a 2 bedroom appartment. First of all wrong configuration. Was supposed to be 1 king 1 queen. Instead 1 queen 2 singles. The shower in one bathroom leaked water all over the floor and on my son’s clothes. The bathrooms and kitchen were filthy. There were potato chips on the floor. No welcome pack being an Accor platinum member. Iron but no board. No rubbish bags. No tea towel, no washing machine powder, 1 sachet of dishwashing liquid for a 4 day stay. Fridge leaked water and the freezer was full of ice. The toilet did a part refill every 6-10 minutes next to the bedroom. Worst I have stayed in.

Dear Suzie, We appreciate you taking the time to complete a review. We sincerely apologise regarding the room cleanliness, maintenance and bedding configuration. We apologise the room was not up to standard and for any negative impact this had on your stay with us. This will be further investigated to ensure this doesn't continue in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Please stay away from this place. Worst hotel ever.

Classificação TripAdvisor 1.0/5

Nhu T Viagem com amigos - Avaliação certificada TripAdvisor

Managers and staffs dont know how to talk to customers. Bed is not comfortable, it feels like air mattress to sleep on. When one person changes his side, the other person feels tremendously disturbed. Dirty and aging furniture. No aircon inside room. So we have to rely on the aircon in the living room. It was hot and stale, feeling being roasted. The good thing is the size and location. But for such expensive rate, please do yourself a favor to book somewhere else. Run, don’t walk away from this place.

Dear Valued Guest, We appreciate you taking the time to complete a review. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Don’t waste your money!

Classificação TripAdvisor 1.0/5

morry15 Família - Avaliação certificada TripAdvisor

Sent to General Manager with no reply: As returning guests who have frequented The Sebel Chatswood on multiple occasions in previous years, we had high expectations for our stay, especially since we recommended your hotel to friends visiting from Brisbane. Regrettably, our experience fell short of the standards typically associated with The Sebel. Allow me to outline the issues we encountered during our stay in Room 2807: Carpet: Upon arrival, we were dismayed by the condition of the carpet in our room. It was evident that the carpet had not been adequately maintained, with numerous stains and areas where it was coming up near the kitchen. Given that we had small children with us, we were hesitant to allow them on the carpet due to hygiene concerns. I am not sure how the standard of the hotel has got this bad, and I would not expect anyone to pay for accomodation in this state. Air Conditioning: On the exceptionally hot day of Friday, February 23rd, when Sydney experienced temperatures of around 43 degrees Celsius, the air conditioning in our room was malfunctioning. Despite our repeated attempts to address this issue with reception, we were informed that calling for maintenance would incur a substantial fee to the hotel of around $600 for a call out. The provided fans and blow coolers were ineffective, leaving us uncomfortable throughout the night, particularly worrying for the well-being of our children. Lounge: The condition of the lounge, as depicted in the attached photos, was disappointing. The sofa bed appeared neglected and unclean, exhibiting signs of wear and tear that suggested inadequate maintenance. Housekeeping: While the bathrooms were adequately serviced, the kitchen area left much to be desired. We discovered used dishes and cups placed back in the cupboards, indicating a lack of attention to detail by the housekeeping staff. Additionally, there were visible stains and dust accumulation in various areas of the room, detracting from the overall cleanliness of the accommodation. Staff Support: Despite reaching out to staff members for assistance on multiple occasions, we found the level of support lacking. With the exception of Danika, who assisted us during check-out on Sunday morning, our requests for additional towels and assistance went unaddressed for prolonged periods, leading to frustration and inconvenience. Bathroom: Furthermore, the ensuite in the main bedroom lacked hot water entirely, forcing us to utilise the shower in the adjacent room. Additionally, the taps throughout the unit were in need of repair, highlighting maintenance issues that impacted our comfort during our stay.

Dear Valued Customer, We appreciate you taking the time to complete a review. An email has been sent to you regarding all above issues. Kind Regards, Sydney Sebel Chatswood

This establishment to be avoided

Classificação TripAdvisor 1.0/5

cmartin41 Negócios - Avaliação certificada TripAdvisor

Unhelpful staff- just handed keys to room No explanation of anything Amenities in room missing- not replaced even when requested Bed mattress broken- not replaced- complained twice No idea of customer service- never at reception counter

Dear Martin, We thank you for taking the time to complete a review. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. It was disappointing to note our amenities and room maintenance was not up to standard, I apologise for any inconvenience this has caused. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Localização ótima para Compras

Classificação TripAdvisor 4.0/5

k_siag Negócios - Avaliação certificada TripAdvisor

Hotel muito bem servido de locais ao redor para compras, serviços, diversão e gastronomia. Estação de trem ao lado, muito fácil locomoção. Quartos são apartamentos grandes e confortáveis. Café da manhã é servido no quarto. Fantástico!

Hello Kesia G Thank for your wonderful review we really appreciate you taking the time to tell us all about your experience. It was lovely to know you enjoyed out great location with all the shops, restaurants and the train close by. Hope you have the opportunity to come back to Australia and visit us. Kind regards Sandra Crisafi General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 368 comentários 9.4/10 Localização
  • 640 comentários 4.5/10 Quarto
  • 401 comentários 5.9/10 Serviço
  • 28 comentários 3.3/10 Wifi
  • 298 comentários 1.7/10 Limpeza
  • 155 comentários 2.7/10 Comodidades
  • 147 comentários 2.7/10 Atmosfera
  • 121 comentários 5.7/10 Custo-Benefício

Com a tecnologia Trustyou

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.